The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Responsive team, answers emails quickly. Delivery time very good.
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Laurent R.
Rating: 4 out of 5
Buf Parmentier is good.
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Response from Freezedried & Co
Thank you for your review of this product. If you wish to rate other products, please go directly to the site :) Bon appétit to you. The Lyophilise & Co team
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Verified Buyer
Rating: 4 out of 5
Response from Freezedried & Co
The Freezedried & Co team thanks you for your note.
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Guillaume M.
Rating: 4 out of 5
Fast delivery. But the box was opened and the product packaging also opened (as if someone had wanted to know what was inside). However, all the contents were present, so no consequences in the end.
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Response from Freezedried & Co
Thank you for your feedback, we will inform our carrier. We thank you for your trust and hope to see you again on our site :) The Lyo Team
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
N
Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume B.
Rating: 4 out of 5
Deadline met, quality respected, wide selection
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
C
Comprador Verificado
Rating: 4 out of 5
Good experience with Lyophilise. I will continue to trust them for the time being....
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
C
Claire D.
Rating: 4 out of 5
Very fast and complete delivery. I'm only giving 4 stars because 2 bags of rations came loose and I'm waiting for a reply to my e-mail on this subject. Otherwise, I recommend.
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Response from Freezedried & Co
Thank you for your feedback. In the meantime, my colleague has processed your request based on your email exchanges. We thank you for your understanding and hope to see you again on our site :) The Lyo team
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Amina R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Amina R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Anais R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
A
Anais R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Elise M.
Rating: 4 out of 5
Fast shipping
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Response from Freezedried & Co
Thank you for taking the time to rate us :)
C
Camille L.
Rating: 4 out of 5
Fast delivery, just a little disappointment, I thought I had ordered whole dried bananas and they were sliced. I didn't check if it was mentioned in the description, but it wasn't on the picture.
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Response from Freezedried & Co
Thank you for your feedback, we have taken your comment into account. The information is indeed indicated on the product sheet, however we will add a photo of the product as soon as possible to avoid further confusion. Kind regards, Team Lyo
J
Jean M.
Rating: 4 out of 5
Delivery error Delivered by post
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Response from Freezedried & Co
We apologize for the inconvenience, as we had specified the correct delivery address. We hope it wasn't too much trouble for you to collect the parcel. Kind regards, Team Lyo.
L
Lucas D.
Rating: 4 out of 5
r.a.s
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
G
Guillaume R.
Rating: 4 out of 5
Hearty MX3 meals, good overall. Vanilla cream excellent for lyo
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Response from Freezedried & Co
Thank you for your feedback following your order on our website :) Don't hesitate to give your opinion directly on the article cards of the tested recipes. The Lyo team
F
Fatima M.
Rating: 4 out of 5
the strawberry pieces are too small
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Response from Freezedried & Co
Thank you for your feedback, we will pass on your comment to the manufacturer. We have another brand available that offers sliced strawberries, not diced (https://www.lyophilise.fr/fraises--fruits-lyophilises-p-4692). The Lyo Team is at your disposal should you need us.
J
Julie L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
J
Julie L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
P
Pierre P.
Rating: 4 out of 5
Fast delivery and good quality products
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Marie R.
Rating: 4 out of 5
I really liked it. I just had a problem with the amount of water I had to add - there wasn't a line on all the sachets, so I had a bit of trouble measuring.
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Response from Freezedried & Co
Thank you for your feedback. A large number of manufacturers now indicate the water level on the sachet with a water line. Unfortunately, two or three still only indicate the dosage in ml. We are going to add this information to the product data sheets. Kind regards, Team Lyo
M
Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Elise M.
Rating: 4 out of 5
fast and efficient
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
J
Jean B.
Rating: 4 out of 5
Great selection of items, fast delivery and responsive service. Very good
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Response from Freezedried & Co
Thank you for your feedback following your order on our website :) The Lyo team
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Camille D.
Rating: 4 out of 5
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Camille D.
Rating: 4 out of 5
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Michel M.
Rating: 4 out of 5
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Michel M.
Rating: 4 out of 5
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Isabella B.
Rating: 4 out of 5
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Isabella B.
Rating: 4 out of 5
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Hugo B.
Rating: 4 out of 5
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Hugo B.
Rating: 4 out of 5
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Sophie B.
Rating: 4 out of 5
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Sophie B.
Rating: 4 out of 5
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Laurent R.
Rating: 4 out of 5
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L
Laurent R.
Rating: 4 out of 5
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Laurent T.
Rating: 4 out of 5
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Laurent T.
Rating: 4 out of 5
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L
Lucas M.
Rating: 4 out of 5
Everything I was looking for delivered fast.
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Javier R.
Rating: 4 out of 5
Variety of products. Long expiration dates
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C
Comprador Verificado
Rating: 4 out of 5
All perfect although the transport has taken a little time since the day of the order and tracking is a bit difficult.... But all good and the quality of the product good . I will buy again
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Response from Freezedried & Co
Thank you for your opinion, the delivery time is 3-4 working days for Spain. We are thinking about a faster delivery with another carrier. Stay tuned :)
M
Michel D.
Rating: 4 out of 5
Fast, accurate delivery
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C
Comprador Verificado
Rating: 4 out of 5
It turns out that the order arrived at the parcel shop days ago and I have not received any confirmation by e-mail neither of the shipment nor that I had picked it up. I saw it when I went to my web space to "order tracking".
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Response from Freezedried & Co
Good morning, An email was sent on 01/27 with the tracking number of the package. Maybe in your undesirable mail ? The carrier should also send a message but it does not work well with a foreign number. Sorry for the problem - you can go to the store until next Wednesday to get your package back. Thank you for your understanding, best regards. The Liofilizado.es team
J
Jean L.
Rating: 4 out of 5
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M
Maria M.
Rating: 4 out of 5
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