Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

4 star reviews

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P
Pierre D.
Rating: 4 out of 5
following a purchase from 05/03/2020
delivery to the planned relay point not carried out because the carrier had to show up outside opening hours. I had to collect my parcel from another relay point, further away and with different opening hours.
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Guillaume D.
Rating: 4 out of 5
following a purchase from 05/03/2020
Fast, efficient delivery.
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Dani T.
Rating: 4 out of 5
following a purchase from 03/03/2020
Everything is fine
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Anais R.
Rating: 4 out of 5
following a purchase from 03/03/2020
delighted to see the reuse of cardboard boxes and cardboard paper to hold objects inside, but the problem is that some goods in the box have suffered transport damage
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Response from Freezedried & Co
Hello, thank you for your feedback. Despite the precautions taken by the logistics team, we have no control over what may happen during shipping. I invite you to contact my colleagues by e-mail [email protected] if any products have been damaged. We apologize for any inconvenience caused.
C
Carlos F.
Rating: 4 out of 5
following a purchase from 02/03/2020
Cool and good
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Ethan B.
Rating: 4 out of 5
following a purchase from 02/03/2020
good.
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Anais D.
Rating: 4 out of 5
following a purchase from 26/02/2020
Large selection, visible storage, fast delivery, everything is good.
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Antoine L.
Rating: 4 out of 5
following a purchase from 23/02/2020
Good product
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Theo D.
Rating: 4 out of 5
following a purchase from 17/02/2020
Really good.
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Guillaume L.
Rating: 4 out of 5
following a purchase from 15/02/2020
Perhaps we should propose smaller storage jars? Easier to hide, transport or barter in a crisis?
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Response from Freezedried & Co
Hello, thank you for your feedback. We are taking your request into account for our future research on these types of products. Don't hesitate to share your findings with us. Sincerely yours, Elodie from Team Lyo.
J
Jean M.
Rating: 4 out of 5
following a purchase from 06/02/2020
Package received completely blown up
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Response from Freezedried & Co
Thank you for your feedback. As seen together by mail, we proceeded to the reimbursement of the shipping costs and the damaged product. Thank you for your understanding. Elodie from Lyophilise & Co
J
Jean B.
Rating: 4 out of 5
following a purchase from 06/02/2020
Package received completely blown up
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Response from Freezedried & Co
Thank you for your feedback. As seen together by mail, we proceeded to the reimbursement of the shipping costs and the damaged product. Thank you for your understanding. Elodie from Lyophilise & Co
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Pierre P.
Rating: 4 out of 5
following a purchase from 04/02/2020
very fast and as ordered
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Lucie R.
Rating: 4 out of 5
following a purchase from 04/02/2020
very fast and as ordered
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Theo R.
Rating: 4 out of 5
following a purchase from 02/02/2020
I'll be back
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Claire B.
Rating: 4 out of 5
following a purchase from 02/02/2020
I'll be back
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Jean L.
Rating: 4 out of 5
following a purchase from 28/01/2020
Good products. Thank you very much.
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Michel M.
Rating: 4 out of 5
following a purchase from 28/01/2020
Good products. Thank you very much.
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Mehdi B.
Rating: 4 out of 5
following a purchase from 25/01/2020
Fine
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Laurent T.
Rating: 4 out of 5
following a purchase from 25/01/2020
Fine
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Michel M.
Rating: 4 out of 5
following a purchase from 19/01/2020
I just received the products. I will consume in April. Slts
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Antoine D.
Rating: 4 out of 5
following a purchase from 19/01/2020
I just received the products. I will consume in April. Slts
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Laurent L.
Rating: 4 out of 5
following a purchase from 18/01/2020
Fast delivery but still no message to let you know that delivery is available at a relay point.
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Response from Freezedried & Co
Hello, thank you for your feedback. Concerning the delivery, we are informing our carrier that you have not received a confirmation email. Do not hesitate to add your cell phone number to be notified by sms. Thank you for your understanding. Elodie from Team Lyo
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Laurent B.
Rating: 4 out of 5
following a purchase from 18/01/2020
Fast delivery but still no message to let you know that delivery is available at a relay point.
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Response from Freezedried & Co
Hello, thank you for your feedback. Concerning the delivery, we are informing our carrier that you have not received a confirmation email. Do not hesitate to add your cell phone number to be notified by sms. Thank you for your understanding. Elodie from Team Lyo
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Nicolas B.
Rating: 4 out of 5
following a purchase from 12/01/2020
Very fast delivery
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Claire L.
Rating: 4 out of 5
following a purchase from 12/01/2020
Very fast delivery
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Lucas D.
Rating: 4 out of 5
following a purchase from 09/01/2020
Now I just have to test what I've ordered.
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Jean T.
Rating: 4 out of 5
following a purchase from 09/01/2020
Now I just have to test what I've ordered.
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Charlotte D.
Rating: 4 out of 5
following a purchase from 30/12/2019
meets my expectations
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Hugo P.
Rating: 4 out of 5
following a purchase from 30/12/2019
meets my expectations
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Theo D.
Rating: 4 out of 5
following a purchase from 23/12/2019
Nothing to complain about, the order corresponds to the description.
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Jean R.
Rating: 4 out of 5
following a purchase from 23/12/2019
Nothing to complain about, the order corresponds to the description.
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Hugo R.
Rating: 4 out of 5
following a purchase from 17/12/2019
2nd nickel delivery
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Lucas M.
Rating: 4 out of 5
following a purchase from 17/12/2019
2nd nickel delivery
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Marie P.
Rating: 4 out of 5
following a purchase from 13/12/2019
Ration very good but my order is missing water purification tablets and it would be nice to add energy bars.
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Response from Freezedried & Co
Hello, the purification tablets normally come with the reheating kit. If that's not the case, can you get back to us by e-mail ([email protected]) with the batch number of the ration? We're thinking about a 2.0 ration for 2020, we'll take your opinion into account, thank you. Sincerely yours, Elodie from Team Lyo
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Laurent R.
Rating: 4 out of 5
following a purchase from 13/12/2019
Ration very good but my order is missing water purification tablets and it would be nice to add energy bars.
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Response from Freezedried & Co
Hello, the purification tablets normally come with the reheating kit. If that's not the case, can you get back to us by e-mail ([email protected]) with the batch number of the ration? We're thinking about a 2.0 ration for 2020, we'll take your opinion into account, thank you. Sincerely yours, Elodie from Team Lyo
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/12/2019
The order was left at another address .....
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Response from Freezedried & Co
Good morning, sorry for the inconvenience, did you get your order back? Do not hesitate to contact us if you have any problem with the delivery ([email protected]). Thank you very much for your understanding, best regards. Elodie from the Lio team.
N
Nicolas M.
Rating: 4 out of 5
following a purchase from 09/12/2019
Very good purchase, fast delivery in relay point. nothing to complain about.
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Charlotte B.
Rating: 4 out of 5
following a purchase from 09/12/2019
Very good purchase, fast delivery in relay point. nothing to complain about.
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Jean R.
Rating: 4 out of 5
following a purchase from 04/12/2019
Ras
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