Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

4 star reviews

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H
Hugo P.
Rating: 4 out of 5
following a purchase from 04/12/2019
Ras
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Guillaume R.
Rating: 4 out of 5
following a purchase from 01/12/2019
Very good
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Michel B.
Rating: 4 out of 5
following a purchase from 01/12/2019
Very good
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Nicolas L.
Rating: 4 out of 5
following a purchase from 26/11/2019
Too bad the little problem with the delivery address but customer service was very competent and the problem was solved very quickly. Thank you very much.
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Response from Freezedried & Co
Hello, thank you for your feedback. A display problem occurred when choosing the delivery address. We apologize again for the inconvenience and are delighted that the parcel arrived at the desired address. Have a nice day. Elodie from Team Lyo
M
Marie R.
Rating: 4 out of 5
following a purchase from 26/11/2019
Too bad the little problem with the delivery address but customer service was very competent and the problem was solved very quickly. Thank you very much.
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Response from Freezedried & Co
Hello, thank you for your feedback. A display problem occurred when choosing the delivery address. We apologize again for the inconvenience and are delighted that the parcel arrived at the desired address. Have a nice day. Elodie from Team Lyo
N
Nicolas M.
Rating: 4 out of 5
following a purchase from 19/11/2019
Missing instructions, including how much water to add
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Response from Freezedried & Co
Thank you for your confidence. Concerning the preparation of the eggs, the quantity of water to add depends on the consistency you wish to obtain (scrambled eggs, pancake batter, cake ...). One egg is equal to 13 g of powder, so you need 3 tablespoons of water for one tablespoon of powdered egg. Sébastien from the Lyo team
T
Theo L.
Rating: 4 out of 5
following a purchase from 19/11/2019
Missing instructions, including how much water to add
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Response from Freezedried & Co
Thank you for your confidence. Concerning the preparation of the eggs, the quantity of water to add depends on the consistency you wish to obtain (scrambled eggs, pancake batter, cake ...). One egg is equal to 13 g of powder, so you need 3 tablespoons of water for one tablespoon of powdered egg. Sébastien from the Lyo team
A
Anais D.
Rating: 4 out of 5
following a purchase from 18/11/2019
Everything is as ordered. Quality products and impeccable service at Lyophilise. The only negative point is the delivery, I had asked for a 24h delivery, and received my parcel in 48h (it's not Lyophilise's fault). Chronopost "screwed up" at one point. I had no explanation on the subject despite my request for information sent to their service. Lame post office
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Response from Freezedried & Co
Hello, thank you very much for your comment. We are sincerely sorry for the inconvenience caused, our carrier encountered a delay when routing the package to their platform. We have passed on the information so that they can warn our customers when this type of incident occurs. We wish you a pleasant day. Elodie from Team Lyo
H
Hugo D.
Rating: 4 out of 5
following a purchase from 18/11/2019
Everything is as ordered. Quality products and impeccable service at Lyophilise. The only negative point is the delivery, I had asked for a delivery in 24h, and received my parcel in 48h (it's not Lyophilise's fault). Chronopost screwed up at one point. I had no explanation on the subject despite my request for information sent to their service. Lame post office
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Response from Freezedried & Co
Hello, thank you very much for your comment. We are sincerely sorry for the inconvenience caused, our carrier encountered a delay when routing the package to their platform. We have passed on the information so that they can warn our customers when this type of incident occurs. We wish you a pleasant day. Elodie from Team Lyo
M
Michel M.
Rating: 4 out of 5
following a purchase from 15/11/2019
Very happy fast delivery
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Charlotte P.
Rating: 4 out of 5
following a purchase from 15/11/2019
Very happy fast delivery
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Laurent T.
Rating: 4 out of 5
following a purchase from 14/11/2019
Hello, there's no home delivery. What happens if you order a volume equivalent to 3 months' worth of products? Is there a measuring cup supplied with the boxes?
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Response from Freezedried & Co
Thank you for your feedback. To choose home delivery, select "Colissimo 48H à l'adresse de votre choix" which is below the Chrono and Colissimo point relais carriers. At the moment, we don't have a dispenser to measure the required quantity of water delivered with the boxes. But we're thinking about integrating them into our various packs. Sébastien
A
Antonio M.
Rating: 4 out of 5
following a purchase from 14/11/2019
Hello, there's no home delivery. What happens if you order a volume equivalent to 3 months' worth of products? Is there a measuring cup supplied with the boxes?
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Response from Freezedried & Co
Thank you for your feedback. To choose home delivery, select "Colissimo 48H à l'adresse de votre choix" which is below the Chrono and Colissimo point relais carriers. At the moment, we don't have a dispenser to measure the required quantity of water delivered with the boxes. But we're thinking about integrating them into our various packs. Sébastien
I
Isabella A.
Rating: 4 out of 5
following a purchase from 07/11/2019
Just what I expected
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Jean D.
Rating: 4 out of 5
following a purchase from 07/11/2019
Just what I expected
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Camille M.
Rating: 4 out of 5
following a purchase from 05/11/2019
bof
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Response from Freezedried & Co
Hello, could you tell us what you didn't like about your order? This will help us to improve. Thank you in advance for your feedback. Sébastien from the Lyo team
S
Sophie P.
Rating: 4 out of 5
following a purchase from 05/11/2019
bof
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Response from Freezedried & Co
Hello, could you tell us what you didn't like about your order? This will help us to improve. Thank you in advance for your feedback. Sébastien from the Lyo team
L
Lucas R.
Rating: 4 out of 5
following a purchase from 05/11/2019
Corresponds to the order and fast
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Marie L.
Rating: 4 out of 5
following a purchase from 05/11/2019
Corresponds to the order and fast
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/11/2019
Highly recommended
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H
Henry B.
Rating: 4 out of 5
following a purchase from 30/10/2019
Top order, top delivery, top merchandise
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Lucas T.
Rating: 4 out of 5
following a purchase from 30/10/2019
Top order, top delivery, top merchandise
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Carlos F.
Rating: 4 out of 5
following a purchase from 23/10/2019
Delivery out of time according to the time mentioned on the site
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Response from Freezedried & Co
Thank you for your feedback. You ordered on Sunday and your order will be dispatched on Monday. For Switzerland, we do indeed indicate a 3 to 4 day lead time, but this does not include customs time. Delivery may take longer than expected due to these delays. We apologize for any inconvenience. The Lyo Team
L
Laurent P.
Rating: 4 out of 5
following a purchase from 23/10/2019
Delivery out of time according to the time mentioned on the site
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Response from Freezedried & Co
Thank you for your feedback. You ordered on Sunday and your order will be dispatched on Monday. For Switzerland, we do indeed indicate a 3 to 4 day lead time, but this does not include customs time. Delivery may take longer than expected due to these delays. We apologize for any inconvenience. The Lyo Team
S
Sophie D.
Rating: 4 out of 5
following a purchase from 11/10/2019
I'm waiting for the item to arrive, but the follow-up looks serious...
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Laurent M.
Rating: 4 out of 5
following a purchase from 11/10/2019
I'm waiting for the item to arrive, but the follow-up looks serious...
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Julie M.
Rating: 4 out of 5
following a purchase from 11/10/2019
Chronopost beurk
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Response from Freezedried & Co
Hello, we have reported the incident involving your parcel to Chronopost. We hope that you have received the new parcel without any problems, and remain at your disposal for any questions you may have. Kind regards, Team Lyo.
C
Charlotte P.
Rating: 4 out of 5
following a purchase from 11/10/2019
Chronopost beurk
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Response from Freezedried & Co
Hello, we have reported the incident involving your parcel to Chronopost. We hope that you have received the new parcel without any problems, and remain at your disposal for any questions you may have. Kind regards, Team Lyo.
C
Camille B.
Rating: 4 out of 5
following a purchase from 09/10/2019
Delivery received on time, the only problem was that one of the water sachets had a tiny hole in it when it arrived, which I didn't see until after I'd received and opened the package. Mail to customer service, very responsive and very professional problem solved within an hour. I'm very satisfied with their service, having already placed several orders with Lyo and Co the other orders were top notch.
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Camille M.
Rating: 4 out of 5
following a purchase from 09/10/2019
Delivery received on time, the only problem was that one of the water sachets had a tiny hole in it when it arrived, which I didn't see until after I'd received and opened the package. Mail to customer service, very responsive and very professional problem solved within an hour. I'm very satisfied with their service, having already placed several orders with Lyo and Co the other orders were top notch.
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P
Pierre T.
Rating: 4 out of 5
following a purchase from 08/10/2019
short
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Julie M.
Rating: 4 out of 5
following a purchase from 08/10/2019
short
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Theo L.
Rating: 4 out of 5
following a purchase from 06/10/2019
reception problems
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Response from Freezedried & Co
Hello, due to a flashing error by the carrier, the parcel was returned to our premises. As agreed, we have redirected it to your address. Thank you again for your understanding. Elodie from Team Lyo.
M
Miguel G.
Rating: 4 out of 5
following a purchase from 06/10/2019
reception problems
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Response from Freezedried & Co
Hello, due to a flashing error by the carrier, the parcel was returned to our premises. As agreed, we have redirected it to your address. Thank you again for your understanding. Elodie from Team Lyo.
O
Oliver T.
Rating: 4 out of 5
following a purchase from 03/10/2019
Fast delivery and product conforms but not yet used
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Samir B.
Rating: 4 out of 5
following a purchase from 03/10/2019
Fast delivery and product conforms but not yet used
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G
Guillaume P.
Rating: 4 out of 5
following a purchase from 25/09/2019
Quick delivery
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Laurent R.
Rating: 4 out of 5
following a purchase from 25/09/2019
Quick delivery
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J
Javier F.
Rating: 4 out of 5
following a purchase from 24/09/2019
Fast and accurate delivery...food test next week.
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G
Guillaume R.
Rating: 4 out of 5
following a purchase from 24/09/2019
Fast and accurate delivery...food test next week.
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