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N
Rating: 4 out of 5
Quick delivery, competitive pricing, broad range of products.
Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
4 star reviews
Reset filtersL
Rating: 4 out of 5
Overall I would say good although the recipes containing the pasta always resulted in being still uncooked and crunchy during the bite
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J
Rating: 4 out of 5
Everything correct
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C
Rating: 4 out of 5
The carbonara pasta was inedible.
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F
Rating: 4 out of 5
Varied products and shipped quickly
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P
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
top
F
Rating: 4 out of 5
Compliant with the order, hyper fast delivery
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L
Rating: 4 out of 5
Very practical, overall satisfactory quality. However, we were disappointed by the shepherd's pie. All other dishes were correct and helped us out well. The service is excellent: ease of ordering and payment, delivery options, packaging, delivery time.
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Y
Rating: 4 out of 5
Meals that remain above what you can find elsewhere. However, the taste quality of some dishes still needs improvement (e.g.: shepherd's pie).
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M
Rating: 4 out of 5
The purchasing process was very good. The only problem is that some food is designed for the water to cook the product, and in high altitude that is more complicated because the water boils at a lower temperature.
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J
Rating: 4 out of 5
all good, small problem with the shipment
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L
Rating: 4 out of 5
The only downside was the transport company SEUR that left my package at a point pack while I was at home waiting for the order and without my consent. Other than that, I have no complaints, everything was perfect.
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A
Rating: 4 out of 5
The meals are good overall, however the old chili con carne from last year gave us indigestion. Not great in the middle of the mountains.
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M
Rating: 4 out of 5
The order did not ship as indicated on the website, as stated, the order ships the same day for orders before 1:00 PM, and that was not the case. The rest is perfect, good product and better price.
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I
Rating: 4 out of 5
Diverse and good dishes Points to improve: water dosage too approximate, not written in the instructions that the oxygen-absorbing bag must be removed and it mixes too much otherwise it's crunchy, too bad
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M
Rating: 4 out of 5
Despite an error in the order preparation, customer service reacted in a very professional and quick manner.
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M
Rating: 4 out of 5
Top
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L
Rating: 4 out of 5
Satisfied. Product meets expectations.
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C
Rating: 4 out of 5
Top!
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S
Rating: 4 out of 5
There was a delay in delivery due to damage issues but I appreciated the phone exchange that allowed us to find a solution to receive my order at another delivery location. I am totally satisfied with the ordered products
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C
Rating: 4 out of 5
Good quality and the order arrived very quickly.
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D
Rating: 4 out of 5
A bit too early to give a relevant opinion
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K
Rating: 4 out of 5
Fast service and in accordance with the request.
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F
Rating: 4 out of 5
Order shipped quickly. Good value for money. Rice and pasta dishes very good, a bit more disappointing those with potatoes (especially the one with salmon).
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Response from Freezedried & Co
Thank you for your feedback! Glad you enjoyed our dishes. We take note of those based on potatoes—your opinions help us always better choose our ranges. See you soon!
J
Rating: 4 out of 5
The products are always compliant and a good delivery was made
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M
Rating: 4 out of 5
Good afternoon: Overall, I am very happy with the amount of products you have on your website, the delivery was good and the quality of the product was very good. Sincerely, Mikel
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Response from Freezedried & Co
Thank you very much for your message!
V
Rating: 4 out of 5
Super
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F
Rating: 4 out of 5
Always efficient and friendly, just a bit unfortunate that I didn't receive information earlier on my last order. This slightly delayed the delivery compared to the initially agreed deadline (nothing serious either).
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Response from Freezedried & Co
Thank you for your message and your loyalty. We are delighted that you are generally satisfied, and we take your comment into account to improve our communication. See you soon for new adventures!
D
Rating: 4 out of 5
Unfortunately, the wrong item was delivered to me at first, but the exchange went very well.
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Response from Freezedried & Co
We are sorry that the wrong item was initially delivered to you. We are even more pleased that the exchange went smoothly and that you are satisfied.
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
A
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Efficiency is the word
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R
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The dosages indicated for water are not always perfect; depending on the recipes, it can be a bit wet or, on the contrary, not fully rehydrated. Nevertheless, the recipes are generally good and practical to take along.
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G
Rating: 4 out of 5
Always good service and speed
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J
Rating: 4 out of 5
The freeze-dried offer is very complete and of high quality. The downside is the handling of discounts and vouchers. It will improve.
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Response from Freezedried & Co
Hello Jean,
Indeed, we may encounter some hiccups! But we are doing everything we can to improve our services to ensure a quality service that meets what you deserve. Please do not hesitate to share with us the problems you encounter when applying promotions and we will refund you the difference.
Indeed, we may encounter some hiccups! But we are doing everything we can to improve our services to ensure a quality service that meets what you deserve. Please do not hesitate to share with us the problems you encounter when applying promotions and we will refund you the difference.
M
Rating: 4 out of 5
It's for emergencies so I haven't tried it yet but it looks good
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A
Rating: 4 out of 5
It's always a pleasure to order from Lyophilisé&co.
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Response from Freezedried & Co
It's always a pleasure to deliver to you :)
Thank you very much and see you soon!
Thank you very much and see you soon!
D
Rating: 4 out of 5
That's good
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Response from Freezedried & Co
Thank you very much for this review. We hope to see you again soon!