Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
5 11,2k 89% 4 992 8% 3 176 1% 2 86 1% 1 131 1%

Summary of reviews

Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.

4 star reviews

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A
Anais R.
Rating: 4 out of 5
Shipping costs a little high, but the rest is very good
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Response from Freezedried & Co
Thank you very much for your positive feedback! We are delighted that you are satisfied with our products and service. Regarding shipping costs, we understand your comment. Unfortunately, shipping costs reflect the rates applied by our carriers to ensure that your orders arrive quickly and in perfect condition. We are constantly striving to optimize these costs without compromising service quality. We hope to see you soon on our site. :) The Lyo Team
C
Carlos R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Carlos R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Antoine P.
Rating: 4 out of 5
Good choice of products, reasonable rates, fairly steep shipment. Surprising network of bridges... (mine was closed). Very happy overall.
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Response from Freezedried & Co
Thank you for your feedback! We are delighted that you are generally satisfied with our products and prices. We're sorry about the problem with the relay point. Please do not hesitate to contact us if you have any further questions or needs. The Lyo Team
L
Lucie M.
Rating: 4 out of 5
The items arrived in a torn cardboard box. Fortunately they were intact.
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Response from Freezedried & Co
Thank you for your feedback. We apologize for the condition of the box on arrival. We are delighted that the items are intact. Please don't hesitate to contact our customer service team if you have any queries. We'll be happy to help.
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Alejandro M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Alejandro M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Elise D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Elise D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
James J.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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James J.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
M
Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
M
Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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William J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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William J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie D.
Rating: 4 out of 5
I was rather disappointed by the expiration date of only 2 years.
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Response from Freezedried & Co
Thank you for your feedback. We understand your disappointment regarding the expiration date. Please do not hesitate to contact our customer service team directly, who will help you find a solution. The Lyo Team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel M.
Rating: 4 out of 5
Fast preparation, delivery and choice of delivery type. Choice and quality of products on offer, both hardware and freeze-dried.
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
M
Michel B.
Rating: 4 out of 5
The package is big and heavy. Lots of packaging.
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Response from Freezedried & Co
Thank you for your feedback. We strive to reuse cartons as much as possible and reduce our packaging. We will continue to work on solutions to optimize our shipments. Your feedback is invaluable in helping us to improve. The Lyo team
S
Sophie L.
Rating: 4 out of 5
Hello, the material requested is compliant, a little long to arrive but that's fine. I recommend the 1L popote rather than the 75cL, without knowing I took the smaller one, I should have thought of it!
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Response from Freezedried & Co
Thank you for your feedback, we ship your orders within 48 hours. Thereafter, it depends on the choice of carrier. If your order is delayed, please contact our customer service department. The lyo team
M
Manon D.
Rating: 4 out of 5
Correct, delivery on time
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Pierre D.
Rating: 4 out of 5
Fast shipping and correct order.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
Jean R.
Rating: 4 out of 5
Just one of the bags was a little damaged, punctured.
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Response from Freezedried & Co
Thank you for your feedback and sorry for the inconvenience. Please do not hesitate to contact us at [email protected] so that we can help you. The Lyo Team
L
Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
H
Hugo D.
Rating: 4 out of 5
Professionalism
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
Jean T.
Rating: 4 out of 5
Indicate the cost of each food portion, taking into account the water to be added.
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Response from Freezedried & Co
Thank you for your feedback! We take note of your suggestion. The Lyo team
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Olivia J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Olivia J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Hugo P.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Hugo P.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Antoine T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Antoine T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Antoine T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
Speed of order, quality, taste. Price per weight too high.
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Response from Freezedried & Co
Thank you for your feedback! We'll take your comment about the price into account. The Lyo team ???
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
F
Fatima B.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
F
Fatima B.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
F
Fatima B.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
M
Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel M.
Rating: 4 out of 5
Review the payment deadline, payment almost on the order date before shipment is not very pleasant or very communicative.
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Response from Freezedried & Co
Thank you for taking the time to leave this review! We'll take note of your suggestion? The Lyo Team
N
Nicolas M.
Rating: 4 out of 5
Carefully prepared coli with quality products (not yet tested).
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Alejandro M.
Rating: 4 out of 5
Good products but the box arrived ripped open and rescotched.
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Response from Freezedried & Co
We're sorry to hear that your box arrived ripped open and rescotched. We do our utmost to ensure the safe transport of our products, but unfortunately we have no control over the carriers. We will report this problem to our logistics department. Thank you for your understanding and for your feedback. The Lyo team
S
Sophie L.
Rating: 4 out of 5
Hello. I was entitled to a second free lunch because I ordered two packs which included a free lunch. I only got one. The order system didn't take it into account. Too bad for me. too bad. bye [email protected]
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Manon P.
Rating: 4 out of 5
Top-notch customer service Automatic feedback on order and package status could be improved. Slow delivery partner to Belgium
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Response from Freezedried & Co
Thank you very much for your feedback! We take note of your suggestions?
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