Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Carlos M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Carlos M.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Mehdi B.
Rating: 4 out of 5
Good value for money for the items ordered.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Charlotte D.
Rating: 4 out of 5
Speed and efficiency!
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Thank you for your feedback! The Lyo team
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Laurent L.
Rating: 4 out of 5
I like speed, so it's perfect. I'll be able to say more about the quality of my order when the person I had it shipped to brings it to me, in April.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
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Hugo M.
Rating: 4 out of 5
I usually buy shelf-stable products in parcels of a "certain" weight. It seems that it's no longer possible to get delivery "to your door". So each time I have to walk a few (!) kilos from the delivery point to my home, as it's impossible to park a car nearby. Hard work, often ...!
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Response from Freezedried & Co
Thank you for your advice, and I'm sorry about these incidents. Unfortunately, carrier policies in terms of parcel volume vary (without any real explanation). When you place your next order, please do not hesitate to contact us so that we can make sure that a home delivery will be made (either via the parcel label or with smaller volumes). Thank you for your understanding. The Lyo team
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Guillaume D.
Rating: 4 out of 5
lived up to my expectations
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Thank you for your feedback! The Lyo team
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Lucas D.
Rating: 4 out of 5
responsiveness, speed, compliance
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Thank you for your feedback. The Lyo team :)
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Lucas R.
Rating: 4 out of 5
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Lucas R.
Rating: 4 out of 5
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Lucas R.
Rating: 4 out of 5
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Guillaume R.
Rating: 4 out of 5
Very good It's a pity that some products are more expensive 2 in addition whereas before the covid it was more reasonable.
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Response from Freezedried & Co
Thank you for your feedback. We understand your concern about price increases. Since COVID, we have had to cope with significant cost inflation. This situation has forced us to adjust our prices to maintain the quality and diversity of our products. We remain dedicated to offering the best value for money. Thank you for your understanding and loyalty.
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Jean R.
Rating: 4 out of 5
Speed
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Response from Freezedried & Co
Thank you for your feedback, please do not hesitate to contact us if you have encountered a problem with your order. The Lyo Team
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Hugo T.
Rating: 4 out of 5
Good but expensive and not too many loyalty gifts.
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Response from Freezedried & Co
Thank you for your feedback. We take note of your suggestions. Have a nice day. The Lyo Team
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Lucie T.
Rating: 4 out of 5
Very good, small problem with delivery and deadline but otherwise nothing to complain about.
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Response from Freezedried & Co
Thank you for your feedback, please do not hesitate to contact our customer service for your delivery problem. The Lyo Team
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Julie T.
Rating: 4 out of 5
package arrived in good condition and fairly quickly
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Pierre T.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Pierre T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Pierre T.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Guillaume D.
Rating: 4 out of 5
All dishes are good
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
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Antoine P.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Antoine P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Antoine P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Comprador verificado
Rating: 4 out of 5
Wrong product shipped but alternatives proposed
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Lucie D.
Rating: 4 out of 5
well done site, but stock is often low or out of stock quality product, good food, but the carrier is a bit violent, with each order I have sterilized dishes that arrive broken between 1 and 3 per delivery.
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Response from Freezedried & Co
Thank you very much for your compliments on our site. We sincerely apologize for any inconvenience related to stock levels. Please do not hesitate to contact us for information on our replenishment times, you can also sign up for product availability alerts to be informed in real time. For delivery problems, please contact our customer service department. We will also forward your feedback to our logistics department. Thank you for sharing your experience with us. The Lyo Team
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Claire R.
Rating: 4 out of 5
Arrived in time at the post office, I haven't tasted it yet. But very well packaged, so I'm confident.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Lucas M.
Rating: 4 out of 5
4 stars because customer service is top-notch (order modification requests perfectly taken into account), delivery times are respected, and food is already packed in individual bags for each day of the event (4-day ultratrail pack). So why not 5 stars? Because the trail is only 3 weeks away, so I don't yet have an opinion on the quality of the products themselves, but I'm not worried!
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Response from Freezedried & Co
Wow! Thank you for your opinion and trust :) Happy testing! The Lyo team
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Michel M.
Rating: 4 out of 5
Some essential products missing over a long period of time. Backpacks come to mind.
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Response from Freezedried & Co
Hello, we are indeed experiencing delays for backpacks including Osprey, but it should not take long to arrive now. You can set an alert on the items you're interested in to receive an email when they're back in stock ;) Have a nice day!
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Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you :) The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you :) The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
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Thank you :) The Lyophilise & Co team
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Nadia B.
Rating: 4 out of 5
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Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Nadia B.
Rating: 4 out of 5
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Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Nadia B.
Rating: 4 out of 5
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Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Julie B.
Rating: 4 out of 5
A great choice and fast delivery. Thank you and enjoy the ride!
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Thanks for the note! The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Manon M.
Rating: 4 out of 5
All is well A little expensive?
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Response from Freezedried & Co
Thank you for your feedback! Don't hesitate to take a look at our "Clearance" tab on our website to benefit from various discounts on food and equipment ;) The Lyophilise & Co team
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Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilized & Co team thanks you for your note.
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Ethan T.
Rating: 4 out of 5
No problem
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Thank you for your comment! Have a nice day :) The Lyo team
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Michel P.
Rating: 4 out of 5
I like the speed of delivery and the variety of products.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Comprador verificado
Rating: 4 out of 5
Fast delivery and good prices
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Response from Freezedried & Co
Thank you for your comments after your order on our website :) The Lio team ???
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Thanks for the note! The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
I love: - the choice - the prices - the sorting possibilities on the site Less ... the delivery methods - no possibility of collection point - preparation sometimes a little long - deliveries by post not very flexible in the end a good 10jour to get these great products.
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Response from Freezedried & Co
Hello, thank you for your feedback! We're surprised that you weren't able to choose a relay point on the site, normally this is done without any problem after validating the basket. Next time this happens to you, don't hesitate to call us on 02.97.87.23.73 to solve the problem together! The Lyo team wishes you a good day ;)
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Michel D.
Rating: 4 out of 5
Very quick to prepare and great for trekking! However, being allergic to peanuts, I read the ingredients and allergens of all the products I bought but I still received one of the dishes with peanuts in it. Please reread the product sheets when you receive them ;)
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Response from Freezedried & Co
Hello, We apologize for this. Our suppliers sometimes change the composition of their recipes without notifying us so we must have missed it. Next time, please let us know the name of the recipe in question so that we can make the changes ;) The Lyo team
Thank you very much for your feedback! The Lyophilise & Co team
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Camille T.
Rating: 4 out of 5
R.A.S
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Lucas D.
Rating: 4 out of 5
Perfect but long delivery
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Response from Freezedried & Co
Thank you for your confidence in our website! Indeed, having moved our logistics warehouse a short while ago, we have been delayed in the preparation of orders. Please accept our apologies for this :) The Lyo Team
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