The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Despatch from business was within 24 hours, accompanied by advice note and tracking number. Items were well packaged, with eco friendly paper wrap, and all arrived perfectly intact. There was a delay, but I am ignoring that because a) it was due to LaPoste, b) we are in the middle of a pandemic so allowances must be made, c) the team members were all pleasant and responsive when I contacted them, even offering to send a new package if delay went much longer. I look forward to shopping with them again for next camping trip, when that becomes possible. Merci à tous!
M
Michel T.
Rating: 5 out of 5
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Theo D.
Rating: 5 out of 5
Order received very quickly.
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Lucas T.
Rating: 5 out of 5
Great choice on the site and all the items are very well explained. Delivery was ultra fast with a kind note in the box.
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Guillaume R.
Rating: 5 out of 5
R.A.S
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Julie L.
Rating: 5 out of 5
Products well packaged, nothing to complain about.
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Comprador Verificado
Rating: 5 out of 5
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Miguel F.
Rating: 5 out of 5
Satisfied with the speed of delivery and with the product.
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Charlotte D.
Rating: 5 out of 5
Fast and accurate delivery, carefully packaged and with an extra gift.
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Jean M.
Rating: 5 out of 5
Fast and complete Thank you
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Hugo D.
Rating: 5 out of 5
Perfect nothing to say
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Henry B.
Rating: 5 out of 5
Easy ordering and fast shipping.
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Antoine D.
Rating: 5 out of 5
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Antoine M.
Rating: 5 out of 5
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Nicolas B.
Rating: 5 out of 5
No problem at all. Fast delivery.
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Guillaume L.
Rating: 5 out of 5
Fast delivery, products as described.
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Guillaume R.
Rating: 5 out of 5
I haven't used the products yet. These are reservations. I have confidence in these products
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Comprador Verificado
Rating: 5 out of 5
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Lucie T.
Rating: 5 out of 5
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Hugo R.
Rating: 5 out of 5
Very well done site, well documented, very fast delivery. Impeccable, I recommend
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Theo T.
Rating: 5 out of 5
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Verified Buyer
Rating: 5 out of 5
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Sophie R.
Rating: 5 out of 5
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Julie B.
Rating: 5 out of 5
Super packaging of the order nothing to complain about!
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Nicolas D.
Rating: 5 out of 5
Trustworthy merchant site, quality products, super-clear product descriptions.... In short, Lyophilisé & Co is all good!
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Hugo D.
Rating: 5 out of 5
following a purchase from 26/10/2020
Everything went well with Lyophilisé & CO despite a return trip for the parcel due to the absence of a message from La Poste informing me of the delivery to the parcel relay.
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Antoine L.
Rating: 5 out of 5
my order arrived in 24H very happy! first time I order.
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Claire T.
Rating: 5 out of 5
Top service
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Pierre M.
Rating: 5 out of 5
The boxes should be marked FRAGILE to prevent the carrier from damaging the parcel.
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Response from Freezedried & Co
Hello, thank you for your feedback. In fact, our logistics department is currently taking the necessary steps to reinforce communication on fragile products. Your next orders should be taped with the mention Fragile. If you have experienced damage to your order, we invite you to take photos and contact our team[at]lyophilise.com. The Lyophilise & Co team
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Camille T.
Rating: 5 out of 5
Very prompt service, high quality goods. I am very happy to have discovered this excellent company in 2019.
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Guillaume L.
Rating: 5 out of 5
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Theo B.
Rating: 5 out of 5
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Hugo R.
Rating: 5 out of 5
Customer service responsiveness
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Oliver T.
Rating: 5 out of 5
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Laurent D.
Rating: 5 out of 5
following a purchase from 05/06/2020
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Jean D.
Rating: 5 out of 5
following a purchase from 15/07/2020
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L
Laurent M.
Rating: 5 out of 5
Very fast despite the crisis
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Nicolas L.
Rating: 5 out of 5
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Antonio M.
Rating: 5 out of 5
Speed and impeccable communication? I recommend it!
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Laurent R.
Rating: 5 out of 5
Choice of quality basic products; also a variety of ready-made meals. Fast delivery.
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