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J
Rating: 5 out of 5
Fast and compliant delivery.
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
5 star reviews
Reset filtersF
Rating: 5 out of 5
Perfect delivery
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H
Rating: 5 out of 5
Excellent experience Fast delivery But please I would like to see a little less of your ads on YouTube Thank you anyway I have always been satisfied with your services
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Response from Freezedried & Co
Hello,
Thank you very much for your loyalty!
Regarding the YouTube ads, we understand your comment. Their frequency also depends on the platform's broadcasting parameters, but we do take your feedback into account.
Thank you again for your feedback!
Thank you very much for your loyalty!
Regarding the YouTube ads, we understand your comment. Their frequency also depends on the platform's broadcasting parameters, but we do take your feedback into account.
Thank you again for your feedback!
T
Rating: 5 out of 5
TOP
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E
Rating: 5 out of 5
Perfect, fast, product confirmed
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B
Rating: 5 out of 5
Very fast delivery and perfectly compliant with my order. Thank you
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M
Rating: 5 out of 5
Excellent service.
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B
Rating: 5 out of 5
Very good site, a wide range of products offered
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A
Rating: 5 out of 5
Satisfied with my order, delivery meets expectations
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S
Rating: 5 out of 5
Great. Good products, discount and fast delivery.
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F
Rating: 5 out of 5
Perfect.
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D
Rating: 5 out of 5
Wide choice of equipment at very competitive prices and very fast delivery. In short, everything is perfect!!!
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S
Rating: 5 out of 5
Excellent service
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I
Rating: 5 out of 5
Order received on time, well packaged. No issues
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C
Rating: 5 out of 5
I recommend 100% Lyophilise & Co. Fast delivery
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D
Rating: 5 out of 5
The preparation of the package was quick but not the delivery (by Chronopost) as the proposed establishment had not been a pickup point for 9 months. Beyond this point, I am still satisfied with the choice offered in freeze-dried products (including vegetarian options) and most are rather high quality.
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Response from Freezedried & Co
Thank you for your feedback! We are delighted that you appreciated the speed of preparation, as well as the quality and choice of our freeze-dried meals.
We apologize for the issue encountered with the pickup point and thank you for your understanding. We look forward to seeing you again soon!
We apologize for the issue encountered with the pickup point and thank you for your understanding. We look forward to seeing you again soon!
A
Rating: 5 out of 5
I have always ordered from lyophilized&co and I have never been disappointed, their products are perfect for my bivouacs. Don't hesitate to order from them.
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C
Rating: 5 out of 5
Fast delivery. Haven't tasted yet
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C
Rating: 5 out of 5
Excellent choice, products and service but beware import duty and VAT if ordering from the UK. Parcel Force also charges a resultant handling fee. These all added £87 to my £213 order total. Cannot dodge VAT - it is paid either to the retailer or at Customs depending on order value - but I think the duty and handling elements could be avoided if order total is less than £135 as my next one will be. I must do more research... :)
Response from Freezedried & Co
Thank you very much for your detailed feedback and for your kind words about our products and service.
We’re sorry that the import VAT, customs duty and handling fees added so much to the final cost of your order. These charges are applied by the destination country and the carrier, so unfortunately they are outside our control.
We always recommend checking the latest UK import rules before purchasing, since the charges can vary depending on the order value and the products included.
We hope your next order goes more smoothly, and we look forward to serving you again!
We’re sorry that the import VAT, customs duty and handling fees added so much to the final cost of your order. These charges are applied by the destination country and the carrier, so unfortunately they are outside our control.
We always recommend checking the latest UK import rules before purchasing, since the charges can vary depending on the order value and the products included.
We hope your next order goes more smoothly, and we look forward to serving you again!
L
Rating: 5 out of 5
Fast shipping. Clear exchanges. So everything is perfect
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L
Rating: 5 out of 5
Super responsive customer service. I had forgotten an item in my order and they were able to modify it quickly enough for it to be added to the same package as the original order.
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G
Rating: 5 out of 5
Ordering is simple and transparent, the service is fast, impeccable, well followed, the products are always exactly as described.
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F
Rating: 5 out of 5
fast and compliant delivery, very good experience
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L
Rating: 5 out of 5
Very serious company. Ordered items are perfect, always in accordance with their description, and at competitive prices. Fast shipping and always very careful. Highly recommended Lyophilise & Co website!!!
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E
Rating: 5 out of 5
Great choice of products and fast delivery.
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N
Rating: 5 out of 5
Perfect. New product delivered on time.
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M
Rating: 5 out of 5
top
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B
Rating: 5 out of 5
Offer, service, and quality products! I recommend without hesitation.
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L
Rating: 5 out of 5
Impeccable
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M
Rating: 5 out of 5
fast delivery
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L
Rating: 5 out of 5
very serious and reliable site. Impeccable after-sales service. Moreover, always complete and up-to-date information. Reference site.
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I
Rating: 5 out of 5
Wide range of products with a very complete search engine and filters. Arrived on time. I will order more things in the future
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A
Rating: 5 out of 5
I am very satisfied with the delivery, packaging, and goods. I will order again
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P
Rating: 5 out of 5
Exceptional experience! Clear and easy site, ease of purchase and payment, good prices. Order placed at 03:01, shipped at 09:38 and arrived at the pickup point the next day at 13:40 in a perfect package… who does better?!
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Response from Freezedried & Co
Hello Pascal,
A big thank you for your very positive feedback!
We share it with our entire team :)
A big thank you for your very positive feedback!
We share it with our entire team :)
P
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Fully satisfied.
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P
Rating: 5 out of 5
Fast delivery and in line with my expectations.
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B
Rating: 5 out of 5
Quick sending, all like at the webpage
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D
Rating: 5 out of 5
Super
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L
Rating: 5 out of 5
Top
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