Customer reviews of French Market

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 577 published reviews
5 518 90% 4 29 5% 3 7 1% 2 5 1% 1 18 3%

Summary of reviews

French Market consistently delivers on speed and reliability, with fast, efficient delivery and predictable deadlines that align with what’s described on the site. Customers highlight smooth ordering and straightforward processes, from easy navigation to clear, responsive service and helpful prompt communication when size or delivery questions arise. The product experience is praised for accuracy to descriptions, quality, and well-packaged shipments, with multiple mentions of items arriving in good condition and matching expectations. Overall, shoppers repeatedly note strong value with fair or attractive prices alongside responsive, professional customer service and reliable delivery.

1 star review

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C
Charlène L.
Rating: 1 out of 5
following a purchase from 01/07/2026
Problem returning
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Response from French Market
Hello
We have received your return request and accepted it.
We apologize for the late response.
Thank you for your understanding.
Best regards
M
Marie Odile D.
Rating: 1 out of 5
following a purchase from 25/06/2026
Order not received
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Response from French Market
Hello,

We are sorry to read your comment.

After checking the official La Poste tracking, your order is indicated as delivered on Friday, July 3rd at 12:02 PM in your mailbox.

However, we understand your concern if you have not found it. We invite you to check with the people in your household, your neighbors, or possibly with your mail carrier. You can also contact us directly so that we can assist you in the procedures with La Poste if necessary.

We remain at your disposal.

Best regards,
The French Market team
C
Christian R.
Rating: 1 out of 5
following a purchase from 17/04/2026
Catastrophe 2.0
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Response from French Market
Good day,

we are sorry that your experience did not meet your expectations.

However, we would like to make an important clarification: With your order, you chose to have the delivery sent to a pickup point. This shipping method is offered at a lower price than home delivery. Your package was properly shipped according to the shipping method selected at the time of ordering.

We understand that you may not like the way to the pickup point in hindsight. However, this is neither a mistake on our part nor a problem with our service. The choice of shipping method is made by the customer when confirming the order.

Our team is of course still available to assist you and find the best possible solution within our delivery terms.

Best regards,
Your French Market Team
R
Raphaël R.
Rating: 1 out of 5
following a purchase from 22/03/2026
Disappointed, it was for a gift and still hasn't arrived, and the event has passed. Delivery time not respected even with the announced margin as well as the unreliable online tracking.
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Response from French Market
Hello Raphaël,
Thank you for your feedback and we are sincerely sorry to hear that your order did not arrive on time for your event.
The delivery method was "Relais Colis" and we have experienced a lot of delays with this company but this issue is independent of our will.
We have actually decided to no longer offer Relais Colis on our site because they lack seriousness.
Your experience is important to us.
Thank you for your understanding.
Best regards,
The French Market team
E
Eljzana S.
Rating: 1 out of 5
following a purchase from 03/12/2025
I didn't even have time to wear them before they were already broken, I will never buy them again.
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M
Myriam L.
Rating: 1 out of 5
following a purchase from 31/08/2025
The package has arrived, I had to unpack it myself, I had to manage with the huge cardboard and plastic packaging and set up the huge living room alone... very heavy for a woman and
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Response from French Market
We do not sell furniture. It's a shame that we have to endure such a review that does not concern us at all.
P
Petra K.
Rating: 1 out of 5
following a purchase from 20/05/2025
Very poor communication/contact with the customer
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J
Juliette S.
Rating: 1 out of 5
following a purchase from 18/01/2025
I ordered 2X a set of 3 boxers There was only 1 package of 3 in the package DEMANDS THE REFUND of the 2nd package Order: UUTWSMHMK placed on 18/01/2025 17:09:29 Payment : PayPal
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F
Frank I.
Rating: 1 out of 5
following a purchase from 07/12/2024
Prices ok. Size not correct, return at own cost, not worth ordering
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Sitha B.
Rating: 1 out of 5
following a purchase from 02/11/2024
I havnt received my order . Its been over a two weeks
N
Nathalie L.
Rating: 1 out of 5
following a purchase from 19/10/2024
Order well received but disappointed because I was supposed to have free shipping but I paid it.
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Response from French Market
Hello, free shipping is only available for deliveries to points de retrait, colissimo, mondial relay, relais colis and relais pick up.
If you have chosen home delivery, we do not offer shipping costs for home delivery.
Sincerely
L
Luca G.
Rating: 1 out of 5
following a purchase from 10/03/2024
After 10 days I still haven't received the package
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G
Giorgia V.
Rating: 1 out of 5
following a purchase from 13/02/2024
I still haven't received my order placed on 12/13/24
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Hans C.
Rating: 1 out of 5
following a purchase from 05/11/2023
Frenchmarket has my money but i still don't have my order!!!! This is pure fraud to me!!!!
E
Emilia R.
Rating: 1 out of 5
following a purchase from 06/10/2023
I received the wrong product in the wrong size.
Response from French Market
hello, yes indeed we made a mistake with your order.
But we have refunded your order in full and offered you the item you received by mistake without having to send it back to us.
A thousand apologies again.
B
Benjamin H.
Rating: 1 out of 5
following a purchase from 01/08/2023
Return shipment done. Package is not refunded.
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Response from French Market
Bonjour, nous comprenons votre mécontentement lors de votre évaluation, mais à ce jour, nous n'avions pas encore reçu votre colis en retour.
Depuis, nous l'avons reçu et le remboursement a effectivement été effectué le jour même de la réception.
Votre commentaire n'était donc pas très gentil.
A
Alladoumbaye O.
Rating: 1 out of 5
following a purchase from 22/03/2023
I received my package well before the delivery date.
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Response from French Market
Hello, we are delighted that you were satisfied, it is a pity that you put 1 star on 5 because it does not reflect your opinion which seems positive to us.
It's probably a mistake on your part. It's not a big deal.
Sincerely
O
Ophélie L.
Rating: 1 out of 5
following a purchase from 07/11/2022
Terribly disappointed with the products that are not French made as your name implied
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Response from French Market
Our site is called French Market to claim to be a French store that pays its taxes in France and that employs in France.
We have never claimed to sell French-made products.
You bought 13 pairs of fancy socks for 33€60 free shipping and you think they are made in France.
We believe that these organic cotton socks are of good quality for a good value for money.
If you are not satisfied with our service we are sorry, we sincerely believe that we have done our job to the best.
Sincerely
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