Customer reviews of French Market

9,6 /10

Based on 551 published reviews

Summary of reviews

The online store French Market excels in providing high-quality products that match their descriptions, consistently impressing customers with their authenticity. Fast shipping is a hallmark of the shopping experience, with many noting that orders arrive quickly and as expected, contributing to overall satisfaction. The website navigation is user-friendly, making it easy for shoppers to find what they need efficiently. Customer service stands out for its responsiveness and professionalism, with team members actively reaching out to clarify order details and ensure a smooth process.

2 star reviews

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nicolas L.

Published on 13/04/2025 à 18h39 following a purchase from 02/04/2025

Delivery took way too long

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Response from French Market Published on 20/04/2025

Hello, we understand your dissatisfaction with the delivery time. However, we did ship your order on April 4th for delivery at a pickup point on April 11th. This issue is beyond our control; the carrier you chose, 'relais colis', redirected to a substitute pickup point because the one selected during your order was supposed to be closed, which caused a delay in delivery. We apologize for the inconvenience caused. Thank you for your understanding. Best regards

Xavier L.

Published on 06/04/2025 à 12h24 following a purchase from 26/03/2025

Still not delivered and delivery mix-ups, package lost or sent to another recipient, change of pickup point and more than 10 days to deliver and still not received, really not satisfied and I am waiting to see my order to check if it is intact if I receive it.

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Response from French Market Published on 08/04/2025

Hello. Your order was shipped on March 28, the day after you placed your order via 'Relais Colis'. Your tracking number CC086000007301 indicates that your package experienced a sorting error during its transit. We regret this and understand your dissatisfaction, but this issue is beyond our control, and we regret that you blame us without considering that this problem lies with the carrier. As of today, April 8, the tracking indicates that your package will be available today at your pickup point. Best regards.

Amelie C.

Published on 27/01/2025 à 17h41 following a purchase from 16/01/2025

Very disappointed by the color, which is flashy red.

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joaquin A.

Published on 11/06/2023 à 01h20 following a purchase from 31/05/2023

The product I bought looks like a fake, the outside label is upside down.

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