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Rating: 1 out of 5
Last review. So the products are very good, absolutely nothing to say on the subject or on the speed of processing the order. However, here is my experience with grosbuzz: I placed an order on Friday evening, a small order of 102 euros that I renew almost every 10 days. I consider myself a good customer if you average over the year and manage a turnover on a single customer. You can see for yourself. Moving on... Saturday morning I receive the Black Friday offer that doubles the order. So disappointment sets in, I think damn if only I had a few hours more I could have had double. I directly contact customer service telling them that I was really unhappy to have missed this offer and that since my order was not processed or shipped. I expected my order to be doubled, especially since I ordered often. And that if I had the unpleasant surprise that it was not doubled, I would go look elsewhere. Which in my eyes is normal, came across as a threat. The director even sent me an email to say that it is unacceptable to threaten his staff. I replied that I didn't have time to manage the sensitivities of his staff that there was no threat but disappointment at having missed the offer. He did not understand and did not double my order. So that's why I will no longer give my money and I asked to delete my grosbuzz account.
Translated reviews
Response from Gbz420.com
Hello Sir, A point of clarification is necessary regarding your request for a commercial gesture. You placed your order before the launch of our Black Friday offer. The next day, a promotion was indeed put online, but this in no way constitutes an error on our part nor a commitment to retroactively apply conditions that you could not benefit from at the time of your purchase. Despite this, and as a commercial gesture, we initially agreed to consider your request. However, your first message indicated: 'My order needs to be doubled or I will close my account.' Formulating a request in the form of an injunction is not an acceptable mode of exchange. Subsequently, several messages and SMS with a particularly aggressive tone were sent to our team, which made it impossible to continue a constructive dialogue. We therefore strictly proceeded with the execution of the order you had validated and paid for, in accordance with our sales conditions. Following an internal meeting, and given the exchanges received, we also decided to close your access to our site. These decisions are based solely on the facts. At Grosbuzz, we work with rigor and respect, and we expect the same consideration for our teams, who carry out their work with professionalism. We wish you all the best. For those who read us, here is a coupon in compensation for your patience: TURAC_RESPECT.