Customer reviews of Gérard bertrand

Goods well received, cardboard packaging not optimal for magnums, regards

Hello Very satisfied

very good and fast delivery

Very satisfied with my order, the only downside is that I find it a shame that in the set of 4 decorated bottles there is no box because I received them in the carton with 2 empty spaces, for gifting it's not great, it looks like we took from it. Great idea the recipe booklet.

Good logistics.

I prefer home delivery

Excellent

Hello I am still in contact with you because I am missing 3 bottles in the package. I am waiting to know how it will go. Thank you

your carrier is not serious. When I opened the box that protected the wine sets, one was in a bad state. The person who prepared the order should have seen it; it had no place in the package.

Very original advent calendar, and very appreciated by the recipients.

in accordance with my request as usual

Very disappointed with my order... The same wine is offered much cheaper in supermarkets: U. This seems indecent...

very correct and very fast delivery, super service

Just a pity that for the shipment the bottles were slipped into a bubble wrap box and were not packed in a 6-bottle carton.

I have not received the expected bottle format. I made a complaint that has not been followed up to this day.

Very good wine for an evening with friends perfect even for a family meal to recommend and to recommend for the coming months

precise, fast, good follow-up

I ordered 12 bottles and I received 11

thank you I ordered non-alcoholic rosé this is not what I received

Hello, some issues with delivery, otherwise the experience remains perfect, just need to taste

Good quality white wine not yet tested I hope to find the sensations known during my first tasting a few years ago Mr. Dapoigny

The day after my purchase, I found the same product (2022) in a supermarket in the Toulouse region for 11 euros a bottle. I am surprised and disappointed.....

Paid 3 times the wholesale price.

Package not received

I still haven't received my entire order!!! I'm missing 12 large blue bottles!!!

Received only 3 bottles out of 12,

The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.

Nothing to report

I haven't tasted the wine yet. Delivery as expected. Very correct packaging.

Significant delay compared to the announced deadline, several times canceled and still not resolved! -Absence of presentation while the recipients were waiting at their home. Moreover, no possible delivery to 'La Poste' in case of absence, and especially no DPD pickup point nearby. The recipients had to go to Lunel! The package was still not there! They have to go back there while they live in Aimargues! And have an art gallery in L'Isle sur la Sorgue. Too bad! There are many villages. Fortunately, it's my family and they dared to inform me! Give your customers the choice of the delivery person! As far as I'm concerned, and thanks to you! this gift has only created problems.

order with incomplete delivery yet paid in advance. after phone contact with the winemaker we are still waiting for the delivery of the 4th package. 3 delivered out of the 4 paid.

package not received on the scheduled date and no news to date

Used to placing orders, no problem.

Hello, On July 10, I sent an email to [email protected] to report that I was unable to register for the loyalty program. You did not respond! I am forwarding this email along with two screenshots hoping to hear back. Best regards. Jean Pierlot

IT issue encountered during the order. Consequence 1: order placed twice Consequence 2: process to cancel one of the two Consequence 3: delivery of the goods 30 minutes from my home in a very difficult to find location. Only positive aspect: attitude of the sales service person (Julie) who tried to resolve my problem but without success regarding the delivery location of the goods. From a business management perspective, it is necessary to examine the circuits or risk alienating the clientele....

Rather satisfied

Beautiful experience

The website only works well with Chrome but has issues with Safari and Firefox. Browsing and ordering is a futile task in Safari, so I had to start over in Chrome. Requesting an invoice is also inconsistent. The invoice address differs depending on whether you view it in the confirmation email or on the website. I have multiple billing addresses and these were mixed up in the last orders. After contacting customer service, they did read my issues here but unfortunately did nothing about it.

I had ordered the 2021 vintage, but the 2022 vintage was delivered without prior inquiries.

Normal transaction.