The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Mixed opinion on delivery issues: instead of the next day at 1pm, I waited beyond the weekend. A shame. Concerning Gérard Bertrand himself, responsive and the product tested (late, so I had no use for it for several people), is good.
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Benjamin S.
Rating: 3 out of 5
following a purchase from 11/11/2024
Order was dispatched quickly. The package arrived incompletely repackaged and the subsequent delivery could allegedly only be delivered after several attempts. Look for a parcel service (not DPD!) that matches the quality of your great wines.
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JC B.
Rating: 3 out of 5
following a purchase from 30/10/2024
Problem with the packaging and protection of the package (6 bottles in a wooden crate). Bottles not immobilized in the crate moved during transport to the point of breaking the stapled wooden lid, giving even more wobble and impact between bottles. A real shame.
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Nicole E.
Rating: 4 out of 5
following a purchase from 21/10/2024
Book received very quickly
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Francis M.
Rating: 1 out of 5
following a purchase from 12/10/2024
The collis arrived by DPD, notifying us by e-mail at 7.43am and delivered at 8.30am. Luckily I was still there. It's the same every time, they deliver without warning.
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Jean Bernard D.
Rating: 1 out of 5
following a purchase from 06/10/2024
I have not received the parcel
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Mauricia A.
Rating: 4 out of 5
following a purchase from 06/10/2024
Excellent
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Didier K.
Rating: 4 out of 5
following a purchase from 29/09/2024
I thought the prizes came with a cardboard box.
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Stephanie C.
Rating: 2 out of 5
following a purchase from 28/09/2024
Disappointed with the commercial relationship
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Philip R.
Rating: 4 out of 5
following a purchase from 27/09/2024
I did not receive the recipes with my order.
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Solvey K.
Rating: 2 out of 5
following a purchase from 10/09/2024
My order has still not arrived
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Dany L.
Rating: 4 out of 5
following a purchase from 10/09/2024
I especially like his Viala and Hospitalitas ... which are excellent.
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Michel B.
Rating: 4 out of 5
following a purchase from 11/09/2024
Never disappointed! Good value for money. Delivery on time. Very good
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Jean-Yves B.
Rating: 4 out of 5
following a purchase from 03/09/2024
It's not the first time I've ordered wine and I'm satisfied; it's just a shame that the parcels don't all arrive at the same time.
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Maarten S.
Rating: 3 out of 5
following a purchase from 29/08/2024
One of the cases was broken.
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Massart C M.
Rating: 1 out of 5
following a purchase from 29/08/2024
My order arrived broken so couldn't see anything not accepted at the relay point! 😏
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Dominique B.
Rating: 4 out of 5
following a purchase from 27/08/2024
Top
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Rene D.
Rating: 4 out of 5
following a purchase from 22/08/2024
Good wines. Good service.
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Jean Pierre Geubel G.
Rating: 4 out of 5
following a purchase from 05/08/2024
Excellent quality product. Vintage 2023 totally different from the previous ones and much appreciated! on the other hand, the carriers are a black spot: delivery of 10 parcels in 3 x!!! obligation to reschedule the dates and free up time to wait for these carriers => DPD and DHL: rating: ZERO!
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Michel C.
Rating: 4 out of 5
following a purchase from 21/08/2024
It's all good except for the delivery, as the wooden crate arrived broken, as did the dividers. It's a miracle that the blles remained intact.
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Dominique D.
Rating: 4 out of 5
following a purchase from 17/08/2024
Great communication and perfect delivery times, the only small fault is the Chronopost delivery...
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Manuel P.
Rating: 4 out of 5
following a purchase from 24/07/2024
Hello Following an order for six bottles of Hospitalas, I did receive the six bottles, but in a cardboard box when they were supposed to be in their wooden box. In the end, despite some delays, Mr Bazin, the person in charge of on- line orders, solved the problem to my complete satisfaction. Manuel Pires
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Adrian P.
Rating: 1 out of 5
following a purchase from 17/08/2024
Unfortunately my box came completely damaged. We were lucky the bottles were not shattered. The service was fast. That was the good part, but it was meant to be a present and we could not deliver with the box under those conditions. We still love your wine and we will order more, for sure, but wanted to pass the feedback, as I am aware that shipping its a third party and not your company. I will reply to the email with pictures of the box. Thanks
Response from Gérard bertrand
We are very sorry for the inconvenience caused by the broken wooden case and will make sure to transfer the issue to our shipping partner.
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Meunier M.
Rating: 1 out of 5
following a purchase from 10/08/2024
Collector's box arrived broken and no news from customer service after complaint.
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Benedicte P.
Rating: 4 out of 5
following a purchase from 06/08/2024
Your products are carefully packaged, the delivery time was perfect. Chronopost's service, on the other hand, was null and void. I had to travel 25 km AR to collect my parcel from their warehouse even though I had requested a delivery date that suited me thanks to their website and they had acknowledged receipt. But the driver decided otherwise, and I lost 2 hours because of their lack of service.
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Benno R.
Rating: 1 out of 5
following a purchase from 30/07/2024
Ich warte immer noch auf die Lieferung und musste zusätzlich Einfuhrzoll bezahlen obschon die Preise in CHF angegeben waren.
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Bernard P.
Rating: 4 out of 5
following a purchase from 27/07/2024
I appreciate the choice of organic wines, which are of a satisfactory standard and offer excellent value for money.
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Bernard W.
Rating: 4 out of 5
following a purchase from 21/07/2024
Well-balanced wine. Fast delivery.
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Daniele P.
Rating: 4 out of 5
following a purchase from 20/07/2024
very good wine to drink cool in summer
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Nathalie D.
Rating: 4 out of 5
following a purchase from 13/07/2024
Very satisfied! Would recommend.
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Ari H.
Rating: 1 out of 5
following a purchase from 11/07/2024
The wooden box was damaged
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Rene Marini M.
Rating: 3 out of 5
following a purchase from 09/07/2024
Late delivery. No customer service.
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Harald K.
Rating: 4 out of 5
following a purchase from 29/06/2024
Hello, I was very satisfied, but my French is not very good so I would have liked to receive an email in English. I thought it was great that you didn't need a signature for the wine package. It was extremely convenient. Sincerely Harald Kronseder
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Lionel N.
Rating: 3 out of 5
following a purchase from 03/07/2024
the wine is good but the expensive packaging is scratched
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Gigon J.
Rating: 4 out of 5
following a purchase from 11/06/2024
Thank you
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Christophe L.
Rating: 3 out of 5
following a purchase from 28/06/2024
Perfect site but delivery in two separate parcels (without prior information). Not serious but not ideal.
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Daniel R.
Rating: 2 out of 5
following a purchase from 04/06/2024
the order was delivered to a relay point and not to the address indicated. no delivery in switzerland bottles ordered with screw cap arrived with standard cap
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Lysiane G.
Rating: 4 out of 5
following a purchase from 19/05/2024
Nothing to say, everything was perfect
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Michel G.
Rating: 1 out of 5
following a purchase from 18/05/2024
Wines not really pleasant to drink. No pleasure
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Alain B.
Rating: 2 out of 5
following a purchase from 10/05/2024
well received my package perfect, a little disappointed by the wine, very good smell, fruity taste, the first time after a little impression of drinking red wine with water
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