Customer reviews of Gérard bertrand

I still haven't received my parcel chrono says my parcel is damaged I'm still waiting to receive my parcel

Poorly packaged parcel, gift wrapping in folded kraft paper almost damaged, in short disappointed by the care taken with the parcel.

Still not received

The site advertised free delivery on orders over 25 euros if I remember correctly. And I paid a fee because, according to the reply I received, the promotion was over.

The labels of my art de vivre boxes were glued on the drawing part.

well-designed site, easy to use, fast service

Delivery by carrier complicated and time-consuming. Delivery day displayed wrong. But TOP shipping

bonjour je pensais boire un vin plus fruité, mais en réalité c'est comme un vin blanc sec sans saveur. ceci n'est que mon appréciation et ne remet pas en cause votre travail bonne journée

Since you're asking my opinion: I had ordered 6 bottles of Domaine de l'Aigle Pinot Noir 2021. I was delivered a 2022! after I asked for it, I was told that I had been "sent the wrong vintage by mistake due to a change of vintage that was not communicated and we no longer have a 2021 vintage". I find it hard to believe that this was a mistake (the correct vintage was indicated on the order confirmation). Rather than presenting me with a fait accompli, the least they could have done would have been to warn me beforehand and to ask me to confirm my order! I should point out that the seller suggested that I return the bottles and get my money back, but what a complication! I preferred to keep the bottles.

Very good

Hello, The wooden crate was sent broken (the delivery box was in perfect condition). It's a miracle that the bottles didn't break in transit.

Boxes vides❗️❗️

Nothing to say about the order about the delivery about the speed of shipment just disappointed for the engraving on the bottle which is just a simple stroke of pencil I expected a real small engraving but well 🤷🏻‍♂️

Fast delivery. Everything went smoothly, from ordering to receiving the bottles.

Fine

Package not delivered thank you for refunding me

Completely satisfied except for the Chronopost delivery which was postponed 3 times over 24 hours.

Impossible to use loyalty points plus promotions such as waiving delivery charges

Still waiting for a reply to my e-mail about the missing bottle

..no particular opinion

Good, no problems to report.

Clear, precise and functional

Easy navigation on the site.
The description of the pack, on the other hand, is incorrect as to the name of the"Livre de recettes" advertised. The term "ebook" only appears in the order summary.

The service is very good. And the Cigalus wine is excellent. The Héritage is not my taste. Maybe to make Glühwein?

order received very quickly (2 days) tip top

the second box arrived in non-original packaging without the plugs and the bottle of white clape was missing I reported it but no return

A few problems accessing the wine order section.

Easy

Delivery of the precious parcel scheduled for the anniversary date but announced 3 days late and delivered by a remote relay point, even though the delivery was registered at home... Nothing too serious in spite of everything... but management can be improved...!
No matter how drunk you are, as long as you have the bottles... Always Cordially P.F.

Apart from the site glitches (impossible to order with a promo code via the site), I'm very satisfied: as soon as the order was placed by e-mail: efficient, fast, compliant& Nickel!

I have gift vouchers from my purchases that I don't know how to use

it's not bad!

I never received my order and I'm waiting for the outcome of my complaint... I can't find out where my parcel was dropped off...?

I apologize for my poor review, but I have only received 12 bottles and am waiting for the other 4 packages. I have already written to you several times.

At last, an address where you can buy good, well-bred Languedoc wines from an otherwise scattered vineyard . But beware of the Bordeaux syndrome!!! Keep your wines justifiably priced and affordable, and continue to delight us!

medium

The order received (2022) did not correspond to the desired order (2021). A big surprise 2 disappointment for the first order in a "high-end" house.

to offer 6 bottles out of an order of 12, I asked for a box which was refused.merci Gérard Bertrand.

Easy to read and detailed

Satisfied with my order