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A
Rating: 4 out of 5
Good, fast delivery
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
The carton arrived in good condition.
The box arrived in good condition, but inside, the wooden crate containing the bottles was smashed by the bottles, which weren't locked in at all. The little wooden dividers holding the bottles were too loose, and all broke into a thousand pieces, in the 2 crates I received within a few days of each other. For a wine of this price, the wooden crates could be better designed and made.
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The box arrived in good condition, but inside, the wooden crate containing the bottles was smashed by the bottles, which weren't locked in at all. The little wooden dividers holding the bottles were too loose, and all broke into a thousand pieces, in the 2 crates I received within a few days of each other. For a wine of this price, the wooden crates could be better designed and made.
A
Rating: 4 out of 5
good.
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A
Rating: 3 out of 5
The red is good. The white is not dry; please indicate this when ordering. Ordinary rosé, little character.
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A
Rating: 4 out of 5
Please do not use Kuehne & Nagel for your deliveries. It's a real catastrophe, this company is beneath everything. In the end, it's you who suffers.
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A
Rating: 4 out of 5
The site is good, but sometimes you get lost in the menus.
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A
Rating: 4 out of 5
order well executed
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A
Rating: 4 out of 5
excellent description of the wines but not very easy to order, I had to get help from their telephone service.
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A
Rating: 4 out of 5
practical, efficient
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A
Rating: 4 out of 5
Perfect delivery ?
Hospitalet and Soujeole top class ?? Pic Saint Loup disappointing
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Hospitalet and Soujeole top class ?? Pic Saint Loup disappointing
A
Rating: 3 out of 5
Everything was perfect except for the paypal payment, which was entered but totally inactive!
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A
Rating: 4 out of 5
IN SPITE OF AN ERROR OF BOTTLES IS A BROKEN BOX WE RECEIVED THE SUBSCRIBER BOX WITH THE GOOD BOTTLES 3 DAYS LATER
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A
Rating: 4 out of 5
Simple, fast and on time delivery
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A
Rating: 4 out of 5
Very happy, the site has a very good grip fast delivery and on my order there was a small oversight and after sending an email there is a very quick response from customer service not at all disappointed. I would definitely recommend
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A
Rating: 3 out of 5
It's a pity that shipping costs are almost as high as the (meagre) discount on these products (which in no way calls into question their quality), making this "Blackfriday" pointless unless you live near the estate, or are just passing through, as was my case!
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Response from Gérard bertrand
We apologize for your poor shopping experience due to our high shipping costs.
A
Rating: 4 out of 5
Cde very well managed but incomplete site. It is necessary to claim the invoice
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A
Rating: 4 out of 5
Correct
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A
Rating: 4 out of 5
The site could do with a little simplification, with a choice of red, white and sparkling wines in the price category.
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A
Rating: 4 out of 5
Clear information, but I would have liked to know the ageing potential of the bottles.
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A
Rating: 4 out of 5
Impeccable.
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A
Rating: 4 out of 5
Easy to buy and quick to receive, ideal for gifts.
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A
Rating: 1 out of 5
Zero stars would have been more appropriate! We're extremely disappointed! The orange wine is acidic, bordering on cheap table wine. The rosé stings despite an elegant bottle, and the white can't even be used as a cooking wine, since it's also spicy and acidic! + More than 100 spent, perhaps to make vinegar. I don't even dare open the other 5 bottles, what a shame!
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A
Rating: 4 out of 5
Order received promptly with no problems. A little extra protection in the parcel would have been nice.
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A
Rating: 4 out of 5
All is ok
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A
Rating: 4 out of 5
Each estate is very well presented, the site is well constructed No opinion on the wines because it's a gift
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Rating: 4 out of 5
....
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Rating: 4 out of 5
Pleasant
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Response from Gérard bertrand
Hello Chantal, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Rating: 4 out of 5
Clear and easy
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Response from Gérard bertrand
Hello Claire Lise, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service