English 
Français 
Español 
Deutsch 
Nederlands 
L
Rating: 5 out of 5
Delivered with care and delivered to my home even i live in Luxembourg
Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 545 published reviews
Summary of reviews
Gérard bertrand delivers consistently fast and reliable service, with many notes highlighting ultra-fast or very fast delivery, efficient tracking, and well-packaged shipments that keep bottles intact. Customers praise the quality of wines at attractive or reasonable prices, with multiple mentions of quality products and favorable value for money. The shopping experience is described as simple and seamless, with easy ordering, professional service, and useful follow-up, including accurate delivery timing and responsive communication. Overall, the store is viewed as dependable for timely arrivals, strong product quality, and attentive customer care.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
Perfect delivery and products
Translated reviews
D
Rating: 5 out of 5
Perfect package Fast delivery
Translated reviews
B
Rating: 5 out of 5
perfect
Translated reviews
G
Rating: 5 out of 5
Super product very good and delivery times respected
Translated reviews
F
Rating: 2 out of 5
The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.
Translated reviews
Response from Gérard bertrand
Hello Fabien,
Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.
Best regards,
The team of Gérard Bertrand
Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.
Best regards,
The team of Gérard Bertrand
C
Rating: 5 out of 5
exceptional wine really very good and fresh. Order processed and respected quickly, I recommend 100%.
Translated reviews
Response from Gérard bertrand
Hello Céline,
Thank you so much for your flattering review and your perfect rating! We are delighted that you enjoyed our wines and that your order was processed quickly. Your recommendation means a lot to us and motivates us to continue offering the best.
See you soon on our site!
Best regards,
The Gérard Bertrand team
Thank you so much for your flattering review and your perfect rating! We are delighted that you enjoyed our wines and that your order was processed quickly. Your recommendation means a lot to us and motivates us to continue offering the best.
See you soon on our site!
Best regards,
The Gérard Bertrand team
I
Rating: 5 out of 5
Fast delivery, good quality-price ratio.
Translated reviews
P
Rating: 5 out of 5
Product still as good and fast delivery
Translated reviews
P
Rating: 5 out of 5
Fast
Translated reviews
M
Rating: 5 out of 5
The articles ordered were received within 2 days, faster than I was expecting.
B
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Good wine without sulfites and good fast delivery...
Translated reviews
F
Rating: 5 out of 5
Good value for money wine. Thank you for the bucket.
Translated reviews
P
Rating: 5 out of 5
Already great wine, easy and quick order
Translated reviews
S
Rating: 5 out of 5
Worry-free delivery, quality wines!
Translated reviews
P
Rating: 5 out of 5
I haven't tasted the wines from my order yet, but having already bought wine from the different properties of Mr. Bertrand, I have never been disappointed, they are safe values.
Translated reviews
M
Rating: 3 out of 5
Significant delay compared to the announced deadline, several times canceled and still not resolved! -Absence of presentation while the recipients were waiting at their home. Moreover, no possible delivery to 'La Poste' in case of absence, and especially no DPD pickup point nearby. The recipients had to go to Lunel! The package was still not there! They have to go back there while they live in Aimargues! And have an art gallery in L'Isle sur la Sorgue. Too bad! There are many villages. Fortunately, it's my family and they dared to inform me! Give your customers the choice of the delivery person! As far as I'm concerned, and thanks to you! this gift has only created problems.
Translated reviews
J
Rating: 5 out of 5
Naturae wines without sulfites are excellent wines. Perfect delivery. Very attentive customer service.
Translated reviews
V
Rating: 5 out of 5
Excellent service and outstanding wine!
Translated reviews
C
Rating: 5 out of 5
Rosé wine of excellent quality that I recommend.
Translated reviews
P
Rating: 5 out of 5
Perfect
Translated reviews
P
Rating: 5 out of 5
speed
Translated reviews
A
Rating: 5 out of 5
Order delivered quickly. Interesting quality-price ratio.
Translated reviews
U
Rating: 5 out of 5
I see fast and uncomplicated delivery of high-quality delicious quality wine, I am always very happy to be your customer and my friends have also become your customers
Translated reviews
B
Rating: 1 out of 5
order with incomplete delivery yet paid in advance. after phone contact with the winemaker we are still waiting for the delivery of the 4th package. 3 delivered out of the 4 paid.
Translated reviews
A
Rating: 1 out of 5
package not received on the scheduled date and no news to date
Translated reviews
Response from Gérard bertrand
Hello Alain,
We are sorry to hear that your package did not arrive on time. We understand the importance of your order and kindly ask you to contact us privately so that we can resolve this issue quickly. Thank you for your understanding.
Best regards,
The Gérard Bertrand team.
We are sorry to hear that your package did not arrive on time. We understand the importance of your order and kindly ask you to contact us privately so that we can resolve this issue quickly. Thank you for your understanding.
Best regards,
The Gérard Bertrand team.
G
Rating: 5 out of 5
Perfect.
Translated reviews
P
Rating: 5 out of 5
Always perfect!
Translated reviews
S
Rating: 5 out of 5
All good, bottles well protected, very good follow-up, well done.
Translated reviews
J
Rating: 5 out of 5
I had no issues regarding the delivery.
Translated reviews
J
Rating: 5 out of 5
Very high quality wine delivered the day after the order.
Translated reviews
B
Rating: 5 out of 5
Quick processing of the order.
Translated reviews
P
Rating: 5 out of 5
Everything is perfect as always. A big thank you
Translated reviews
J
Rating: 1 out of 5
Hello, On July 10, I sent an email to [email protected] to report that I was unable to register for the loyalty program. You did not respond! I am forwarding this email along with two screenshots hoping to hear back. Best regards. Jean Pierlot
Translated reviews
P
Rating: 5 out of 5
very good
Translated reviews
R
Rating: 5 out of 5
great service
Translated reviews
J
Rating: 5 out of 5
Top notch. Excellent value for money. Fast delivery.
Translated reviews
B
Rating: 5 out of 5
Magnificent. Ordered on Tuesday night in my bed, received on Thursday, directly chilled and a wonderful aperitif on Friday. We had a great time.
Translated reviews
P
Rating: 5 out of 5
Wine already tested before and very appreciated, delivery without issue.
Translated reviews