Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 1, 2, 3 and 5 stars

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C
Christophe R.
Rating: 5 out of 5
following a purchase from 11/06/2025
Wines of very high quality and perfect service
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Nathalie M.
Rating: 5 out of 5
following a purchase from 10/06/2025
Excellent gray rosé. Perfect order, fast and careful delivery
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Rodolphe G.
Rating: 5 out of 5
following a purchase from 10/06/2025
Good, Fast delivery
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Gerard H.
Rating: 5 out of 5
following a purchase from 09/06/2025
Very good
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François B.
Rating: 5 out of 5
following a purchase from 09/06/2025
quality wine
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Marc V.
Rating: 1 out of 5
following a purchase from 09/06/2025
The website only works well with Chrome but has issues with Safari and Firefox. Browsing and ordering is a futile task in Safari, so I had to start over in Chrome. Requesting an invoice is also inconsistent. The invoice address differs depending on whether you view it in the confirmation email or on the website. I have multiple billing addresses and these were mixed up in the last orders. After contacting customer service, they did read my issues here but unfortunately did nothing about it.
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Uwe S.
Rating: 3 out of 5
following a purchase from 07/06/2025
I had ordered the 2021 vintage, but the 2022 vintage was delivered without prior inquiries.
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Barbara W.
Rating: 5 out of 5
following a purchase from 07/06/2025
Always superb wines with exceptional customer service.
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Bruno C.
Rating: 5 out of 5
following a purchase from 06/06/2025
Perfect
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Amanda P.
Rating: 5 out of 5
following a purchase from 06/06/2025
Very satisfied
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Guillaume M.
Rating: 5 out of 5
following a purchase from 04/06/2025
Excellent communication! Thank you. Guillaume Mainard
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Alain T.
Rating: 5 out of 5
following a purchase from 05/06/2025
Super fast delivery, thank you!
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François L.
Rating: 5 out of 5
following a purchase from 03/06/2025
In accordance with my choice
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Catherine O.
Rating: 5 out of 5
following a purchase from 01/06/2025
Good product, fast delivery!
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Grit L.
Rating: 5 out of 5
following a purchase from 02/06/2025
Perfect. Thank you very much
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Utilisateur I.
Rating: 5 out of 5
following a purchase from 31/05/2025
Very good ordering experience
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Am B.
Rating: 5 out of 5
following a purchase from 30/05/2025
Very good products, fast delivery, serious professional. I highly recommend
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Thomas P.
Rating: 5 out of 5
following a purchase from 30/05/2025
It doesn't get better than this
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Arnold S.
Rating: 5 out of 5
following a purchase from 29/05/2025
Easy ordering process! Enguerrand responds to emails quickly.
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Sylvie B.
Rating: 5 out of 5
following a purchase from 29/05/2025
I have been appreciating and ordering Gérard Bertrand wines for years
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Manuel C.
Rating: 5 out of 5
following a purchase from 28/05/2025
Very fast delivery, products very well packaged
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Jean-Michel F.
Rating: 5 out of 5
following a purchase from 29/05/2025
Very good
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Jacques B.
Rating: 5 out of 5
following a purchase from 28/05/2025
Compliant. Perfect delivery
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Max L.
Rating: 5 out of 5
following a purchase from 27/05/2025
Perfect as usual!
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Oriane D.
Rating: 5 out of 5
following a purchase from 27/05/2025
Received quickly. Well packaged. No breakage. Just need to enjoy
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Marie-Anne L.
Rating: 5 out of 5
following a purchase from 27/05/2025
Thank you, yes your delivery service is perfect. Best regards
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Gregoire B.
Rating: 5 out of 5
following a purchase from 26/05/2025
Super product and top delivery
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Delporte C.
Rating: 5 out of 5
following a purchase from 25/05/2025
Perfect, products delivered very quickly, conforming to my order and in very good condition (important for wine bottles)
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Francois T.
Rating: 5 out of 5
following a purchase from 25/05/2025
Super
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Sandra G.
Rating: 5 out of 5
following a purchase from 24/05/2025
Excellent wine
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Guillaume C.
Rating: 5 out of 5
following a purchase from 24/05/2025
Everything was perfect!
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Eric G.
Rating: 5 out of 5
following a purchase from 20/05/2025
All the wines ordered met my expectations, it was no longer a surprise, just a confirmation, excellent wine for me (as an amateur)
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Jean louis david D.
Rating: 5 out of 5
following a purchase from 23/05/2025
Great
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Murielle M.
Rating: 2 out of 5
following a purchase from 22/05/2025
The order arrived after the agreed date.
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Claude P.
Rating: 5 out of 5
following a purchase from 21/05/2025
Impeccable, order delivered quickly, always on top.
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Muriel J.
Rating: 5 out of 5
following a purchase from 21/05/2025
Efficient and attentive to my doubts. You can trust them.
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Frederic C.
Rating: 5 out of 5
following a purchase from 20/05/2025
A very nice experience, an order, a top and quick reception 👌👌👌 thank you
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Sabrina N.
Rating: 5 out of 5
following a purchase from 19/05/2025
fast, I recommend and I will recommend again soon
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Dominique-Paule D.
Rating: 5 out of 5
following a purchase from 19/05/2025
All good
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Marie ange O.
Rating: 5 out of 5
following a purchase from 19/05/2025
Value for money hard to beat 👌 I highly recommend
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