Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 1, 2 and 3 stars

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J
Jean Y.
Rating: 1 out of 5
following a purchase from 09/05/2025
Ah shit, pathetic scam
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Joel M.
Rating: 2 out of 5
following a purchase from 05/05/2025
Big confusion with the order, whether intentional or not? In any case, I remain in doubt. Offering a set of 6 bottles and only receiving one!!!!!!!
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FRANCOIS V.
Rating: 3 out of 5
following a purchase from 25/04/2025
Good wine but logistics needs improvement
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Franck C.
Rating: 2 out of 5
following a purchase from 18/04/2025
18 bottles delivered, or 3 boxes and 3 deliveries in 6 days ...
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Hartwig B.
Rating: 3 out of 5
following a purchase from 16/04/2025
Transport costs are too high!
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Karen L.
Rating: 3 out of 5
following a purchase from 03/04/2025
I did not expect the size of the package, the first bottle I open is corked ...
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Johannes D.
Rating: 1 out of 5
following a purchase from 21/03/2025
Slechte levering en logistique Knullige communicative hierover
Response from Gérard bertrand
Hallo, het spijt ons van deze slechte ervaring met de gekozen provider. We blijven tot uw beschikking om ervoor te zorgen dat dit niet meer gebeurt. Vriendelijke groeten
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Jeanpaul A.
Rating: 1 out of 5
following a purchase from 17/03/2025
I have already replied
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Janet L.
Rating: 3 out of 5
following a purchase from 14/03/2025
The shipping costs were much higher than initially stated
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Corrihons F.
Rating: 1 out of 5
following a purchase from 06/03/2025
Deceptive
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Albert D.
Rating: 2 out of 5
following a purchase from 13/12/2024
If you order wine in wooden crates, the wine is delivered in cartons and the crates empty. It's up to the recipient to make the necessary arrangements, just like at Ikea.
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Benedicte GEDON G.
Rating: 2 out of 5
following a purchase from 02/01/2025
Fast delivery, but the vintages that arrived were not those described. Hence the return.
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Thierry D.
Rating: 1 out of 5
following a purchase from 19/12/2024
50% more expensive than in physical stores! And does not respond to complaints!!! Forget eCommerce !!!
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Gautier F.
Rating: 1 out of 5
following a purchase from 13/12/2024
The image of the box does not correspond to the bottles inside. And the description of the bottles below is not really visible, so I'm disappointed with my purchase.
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Hubert C.
Rating: 1 out of 5
following a purchase from 11/12/2024
Wooden case damaged.
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Thierry C.
Rating: 1 out of 5
following a purchase from 03/12/2024
I received my bottle on time but there isn't even a Gérard Bertrand paper bag to offer the bottle. Not very commercial !!!
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Michel R.
Rating: 3 out of 5
following a purchase from 01/12/2024
It could have been better, had it not been for UPS's erratic scheduling and timetables.
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SBBAR M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Hello, I am disappointed with my delivery. Because in one of the two packages there was breakage and a bottle of Naturea Chardonnay missing. Best regards.
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Lea R.
Rating: 1 out of 5
following a purchase from 29/11/2024
Il me manque la moitié
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Antony S.
Rating: 3 out of 5
following a purchase from 28/11/2024
The parcel was not dropped off at the selected relay point next to my home, so I had to take my car and drive 40km. Really inconvenient
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Jean-Marc L.
Rating: 3 out of 5
following a purchase from 28/11/2024
Mixed opinion on delivery issues: instead of the next day at 1pm, I waited beyond the weekend. A shame. Concerning Gérard Bertrand himself, responsive and the product tested (late, so I had no use for it for several people), is good.
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Benjamin S.
Rating: 3 out of 5
following a purchase from 11/11/2024
Order was dispatched quickly. The package arrived incompletely repackaged and the subsequent delivery could allegedly only be delivered after several attempts. Look for a parcel service (not DPD!) that matches the quality of your great wines.
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JC B.
Rating: 3 out of 5
following a purchase from 30/10/2024
Problem with the packaging and protection of the package (6 bottles in a wooden crate). Bottles not immobilized in the crate moved during transport to the point of breaking the stapled wooden lid, giving even more wobble and impact between bottles. A real shame.
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Francis M.
Rating: 1 out of 5
following a purchase from 12/10/2024
The collis arrived by DPD, notifying us by e-mail at 7.43am and delivered at 8.30am. Luckily I was still there. It's the same every time, they deliver without warning.
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Jean Bernard D.
Rating: 1 out of 5
following a purchase from 06/10/2024
I have not received the parcel
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Stephanie C.
Rating: 2 out of 5
following a purchase from 28/09/2024
Disappointed with the commercial relationship
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Solvey K.
Rating: 2 out of 5
following a purchase from 10/09/2024
My order has still not arrived
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Maarten S.
Rating: 3 out of 5
following a purchase from 29/08/2024
One of the cases was broken.
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Massart C M.
Rating: 1 out of 5
following a purchase from 29/08/2024
My order arrived broken so couldn't see anything not accepted at the relay point! 😏
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Adrian P.
Rating: 1 out of 5
following a purchase from 17/08/2024
Unfortunately my box came completely damaged. We were lucky the bottles were not shattered. The service was fast. That was the good part, but it was meant to be a present and we could not deliver with the box under those conditions. We still love your wine and we will order more, for sure, but wanted to pass the feedback, as I am aware that shipping its a third party and not your company. I will reply to the email with pictures of the box. Thanks
Response from Gérard bertrand
We are very sorry for the inconvenience caused by the broken wooden case and will make sure to transfer the issue to our shipping partner.
M
Meunier M.
Rating: 1 out of 5
following a purchase from 10/08/2024
Collector's box arrived broken and no news from customer service after complaint.
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Benno R.
Rating: 1 out of 5
following a purchase from 30/07/2024
Ich warte immer noch auf die Lieferung und musste zusätzlich Einfuhrzoll bezahlen obschon die Preise in CHF angegeben waren.
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Ari H.
Rating: 1 out of 5
following a purchase from 11/07/2024
The wooden box was damaged
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Rene Marini M.
Rating: 3 out of 5
following a purchase from 09/07/2024
Late delivery. No customer service.
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Lionel N.
Rating: 3 out of 5
following a purchase from 03/07/2024
the wine is good but the expensive packaging is scratched
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Christophe L.
Rating: 3 out of 5
following a purchase from 28/06/2024
Perfect site but delivery in two separate parcels (without prior information). Not serious but not ideal.
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Daniel R.
Rating: 2 out of 5
following a purchase from 04/06/2024
the order was delivered to a relay point and not to the address indicated. no delivery in switzerland bottles ordered with screw cap arrived with standard cap
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Michel G.
Rating: 1 out of 5
following a purchase from 18/05/2024
Wines not really pleasant to drink. No pleasure
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Alain B.
Rating: 2 out of 5
following a purchase from 10/05/2024
well received my package perfect, a little disappointed by the wine, very good smell, fruity taste, the first time after a little impression of drinking red wine with water
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Solange E.
Rating: 2 out of 5
following a purchase from 06/05/2024
I still haven't received my parcel chrono says my parcel is damaged I'm still waiting to receive my parcel
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