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P
Rating: 3 out of 5
Poorly packaged parcel, gift wrapping in folded kraft paper almost damaged, in short disappointed by the care taken with the parcel.
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Reviews 1, 2 and 3 stars
Reset filtersF
Rating: 1 out of 5
Still not received
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S
Rating: 1 out of 5
The site advertised free delivery on orders over 25 euros if I remember correctly. And I paid a fee because, according to the reply I received, the promotion was over.
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G
Rating: 3 out of 5
The labels of my art de vivre boxes were glued on the drawing part.
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P
Rating: 2 out of 5
bonjour je pensais boire un vin plus fruité, mais en réalité c'est comme un vin blanc sec sans saveur. ceci n'est que mon appréciation et ne remet pas en cause votre travail bonne journée
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F
Rating: 1 out of 5
Since you're asking my opinion: I had ordered 6 bottles of Domaine de l'Aigle Pinot Noir 2021. I was delivered a 2022! after I asked for it, I was told that I had been "sent the wrong vintage by mistake due to a change of vintage that was not communicated and we no longer have a 2021 vintage". I find it hard to believe that this was a mistake (the correct vintage was indicated on the order confirmation). Rather than presenting me with a fait accompli, the least they could have done would have been to warn me beforehand and to ask me to confirm my order! I should point out that the seller suggested that I return the bottles and get my money back, but what a complication! I preferred to keep the bottles.
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X
Rating: 1 out of 5
Hello, The wooden crate was sent broken (the delivery box was in perfect condition). It's a miracle that the bottles didn't break in transit.
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J
Rating: 2 out of 5
Boxes vides❗️❗️
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B
Rating: 3 out of 5
Fine
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S
Rating: 1 out of 5
Package not delivered thank you for refunding me
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A
Rating: 1 out of 5
Completely satisfied except for the Chronopost delivery which was postponed 3 times over 24 hours.
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A
Rating: 3 out of 5
Impossible to use loyalty points plus promotions such as waiving delivery charges
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M
Rating: 1 out of 5
Still waiting for a reply to my e-mail about the missing bottle
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M
Rating: 3 out of 5
the second box arrived in non-original packaging without the plugs and the bottle of white clape was missing I reported it but no return
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P
Rating: 3 out of 5
Delivery of the precious parcel scheduled for the anniversary date but announced 3 days late and delivered by a remote relay point, even though the delivery was registered at home... Nothing too serious in spite of everything... but management can be improved...!
No matter how drunk you are, as long as you have the bottles... Always Cordially P.F.
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No matter how drunk you are, as long as you have the bottles... Always Cordially P.F.
F
Rating: 1 out of 5
I never received my order and I'm waiting for the outcome of my complaint... I can't find out where my parcel was dropped off...?
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J
Rating: 1 out of 5
I apologize for my poor review, but I have only received 12 bottles and am waiting for the other 4 packages. I have already written to you several times.
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C
Rating: 3 out of 5
medium
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N
Rating: 1 out of 5
The order received (2022) did not correspond to the desired order (2021). A big surprise 2 disappointment for the first order in a "high-end" house.
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M
Rating: 2 out of 5
to offer 6 bottles out of an order of 12, I asked for a box which was refused.merci Gérard Bertrand.
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Response from Gérard bertrand
Hello Monique C., Thank you for your feedback and our email exchanges. As we agreed, we unfortunately do not offer gift box services, hence our negative response to your request. Kind regards
I
Rating: 3 out of 5
I received the boxed set but not the Mediterranean meal recipe kit? Sincerely Isabelle
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P
Rating: 1 out of 5
Hello I received the prima Nature, but not L'estagnère. Instead I received a bottle of rosé. I sent a message by email. No answer. For more than a week.
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J
Rating: 3 out of 5
The site is nice, but there's a problem during checkout when you want to see another product in the basket. It's cashed without me validating the second product.
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P
Rating: 3 out of 5
Wasn't expecting a £75 import duty cost. Wine nice though.
M
Rating: 3 out of 5
An efficient site!
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D
Rating: 2 out of 5
Nice bottles but the 3 Wines are undrinkable...pitted and maderoise...!!!!!
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B
Rating: 1 out of 5
Product not yet received
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P
Rating: 3 out of 5
Unfortunately, there's a "banana" because shipping is free, but the bottles are actually more expensive than if you buy them at the winery.
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D
Rating: 1 out of 5
Unfurtunately I never received the order. The vine was sent back to you.
E
Rating: 3 out of 5
unclear transport prices (two choices are offered, but in fact the most expensive choice is applied)
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R
Rating: 3 out of 5
I ordered Hospitalet 2019 on their website,i confirmed on my order confirmation and they sent me the 2020 vintage. When I asked, they told me it was a translation error on their website and that there were no more 2019s available I could have sent it back for a full refund, but I didn't have the courage to do so. No offer of a commercial gesture for their mistake...nothing! To be improved. I expect better from a company of this level.
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C
Rating: 1 out of 5
Waiting three weeks for my order and still no sign
A
Rating: 2 out of 5
The wine will be amazing as always but being charged £75 by British customs on top of the £40 shipping fee makes this way too expensive to do again. We will just have to go without.
A
Rating: 3 out of 5
Everything OK, except exaggerated delay (for delivery abroad). Shipment held up for a long time at the forwarding agent's, but Gérard-Bertrand reacted well.
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A
Rating: 3 out of 5
Unfortunately no wooden crate available due to stock shortage, which is understandable, but otherwise very nice, despite the packaging, which is a little light for magnum bottles...
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Y
Rating: 1 out of 5
Y
Rating: 1 out of 5
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Y
Rating: 1 out of 5
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Y
Rating: 1 out of 5
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P
Rating: 3 out of 5
There is some ambiguity between the names Hospitalet and Hospitalitas. The difference needs to be better explained.
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A
Rating: 3 out of 5
One of the boxes I ordered was damaged in the packaging, so I couldn't use it as a gift.
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A
Rating: 3 out of 5
nothing to say about the orange gold orange product by itself, but I had it all wrong when I saw the same product on Vinatis sold for 3.25 euros less per bottle, a difference of 39 euros on the order???
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A
Rating: 2 out of 5
The carton arrived in good condition.
The box arrived in good condition, but inside, the wooden crate containing the bottles was smashed by the bottles, which weren't locked in at all. The little wooden dividers holding the bottles were too loose, and all broke into a thousand pieces, in the 2 crates I received within a few days of each other. For a wine of this price, the wooden crates could be better designed and made.
Translated reviews
The box arrived in good condition, but inside, the wooden crate containing the bottles was smashed by the bottles, which weren't locked in at all. The little wooden dividers holding the bottles were too loose, and all broke into a thousand pieces, in the 2 crates I received within a few days of each other. For a wine of this price, the wooden crates could be better designed and made.