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S
Rating: 4 out of 5
Fast delivery, no breakage, just waiting to taste
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Reviews 1, 2 and 4 stars
Reset filtersE
Rating: 4 out of 5
Quality of packaging / bottle protection perfect. Communication with the seller very satisfactory. Not 5 * because one of the packages was delivered to my home and the other left 15km away, the same day by the same carrier!!
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F
Rating: 4 out of 5
Good service
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F
Rating: 2 out of 5
Incomplete package
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S
Rating: 1 out of 5
Impeccable service
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F
Rating: 4 out of 5
Perfect delivery! Fresh and nice rosé well balanced
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F
Rating: 4 out of 5
Everything is perfect, the only thing is that the recipe book received is not as shown on the website (instead of a hardcover I received a spiral-bound one..)
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J
Rating: 4 out of 5
As usual, the Naturae Syrah red is excellent, as is the Naturae Chardonnay 2025 organic white. However, I was disappointed not to find the Naturae Syrah rosé on your site like last year. I bought instead the Prima Nature Syrah rosé, but I was disappointed because it is slightly sparkling which I personally do not appreciate. I preferred the Naturae Syrah rosé.
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K
Rating: 2 out of 5
Le transporteur choisi n’a pas su livrer comme prévu et j’ai du chercher où était mon colis.
S
Rating: 4 out of 5
I ordered rosé Côtes des Roses, which you charged me 8 euros with a 10% discount. Is it normal to find it in the supermarket at 7.20 euros, and currently at 5.75 on promotion?
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S
Rating: 4 out of 5
Nothing
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P
Rating: 4 out of 5
Nothing to report
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D
Rating: 4 out of 5
Package delivered quickly. However, the wooden box was slightly damaged upon unpacking.
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B
Rating: 1 out of 5
No information on the number of packages which creates confusion and no one to contact despite the emails sent
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D
Rating: 2 out of 5
Bottle protection is not compliant for transport broken bottle
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R
Rating: 4 out of 5
Order compliant and fast delivery in two stages however
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B
Rating: 1 out of 5
Deuxième fois que j'ai un problème avec le service ventes/après-ventes de Gerard Bertrand. J'apprécie leur vin mais je ne recommande pas de commander directement avec eux.
M
Rating: 1 out of 5
Unfulfilled promise of a commercial gesture
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D
Rating: 4 out of 5
No problem
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O
Rating: 4 out of 5
Complete satisfaction
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D
Rating: 1 out of 5
the wine is much more expensive than at grand frais ....
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K
Rating: 1 out of 5
Despite several emails and messages, I have not received a response
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F
Rating: 4 out of 5
Everything was OK.
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M
Rating: 4 out of 5
Good
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C
Rating: 2 out of 5
well received, but impossible to communicate with the seller. Question remained unanswered. disappointed
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R
Rating: 4 out of 5
order received in several parts, too bad
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E
Rating: 2 out of 5
little quality
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S
Rating: 4 out of 5
Great
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R
Rating: 4 out of 5
Good, except that I did not find the 12 btl+ magnum pack with VISSÉ capsule, so I bought one with a cork. Lack of clarity or is it me getting older?
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F
Rating: 4 out of 5
Hello Very satisfied
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J
Rating: 4 out of 5
very good and fast delivery
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A
Rating: 4 out of 5
Very satisfied with my order, the only downside is that I find it a shame that in the set of 4 decorated bottles there is no box because I received them in the carton with 2 empty spaces, for gifting it's not great, it looks like we took from it. Great idea the recipe booklet.
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B
Rating: 2 out of 5
Good logistics.
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J
Rating: 4 out of 5
I prefer home delivery
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S
Rating: 4 out of 5
Excellent
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F
Rating: 2 out of 5
Hello I am still in contact with you because I am missing 3 bottles in the package. I am waiting to know how it will go. Thank you
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J
Rating: 2 out of 5
your carrier is not serious. When I opened the box that protected the wine sets, one was in a bad state. The person who prepared the order should have seen it; it had no place in the package.
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C
Rating: 4 out of 5
in accordance with my request as usual
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G
Rating: 1 out of 5
Very disappointed with my order... The same wine is offered much cheaper in supermarkets: U. This seems indecent...
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Response from Gérard bertrand
Hello Guy,
Thank you for your feedback. We understand your disappointment and are sorry to hear that you found our price less competitive. We strive to offer you quality products and exceptional service. Please feel free to contact us to discuss your experience.
Best regards,
The Gérard Bertrand team
Thank you for your feedback. We understand your disappointment and are sorry to hear that you found our price less competitive. We strive to offer you quality products and exceptional service. Please feel free to contact us to discuss your experience.
Best regards,
The Gérard Bertrand team
G
Rating: 4 out of 5
very correct and very fast delivery, super service
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