Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 1, 2 and 4 stars

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F
Franck F.
Rating: 4 out of 5
following a purchase from 15/11/2025
Just a pity that for the shipment the bottles were slipped into a bubble wrap box and were not packed in a 6-bottle carton.
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Corinne F.
Rating: 1 out of 5
following a purchase from 10/11/2025
I have not received the expected bottle format. I made a complaint that has not been followed up to this day.
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Erick D.
Rating: 4 out of 5
following a purchase from 10/10/2025
Very good wine for an evening with friends perfect even for a family meal to recommend and to recommend for the coming months
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Jean michel M.
Rating: 4 out of 5
following a purchase from 09/10/2025
precise, fast, good follow-up
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Adrien P.
Rating: 1 out of 5
following a purchase from 04/10/2025
I ordered 12 bottles and I received 11
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Monique G.
Rating: 1 out of 5
following a purchase from 01/10/2025
thank you I ordered non-alcoholic rosé this is not what I received
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Vasen D.
Rating: 1 out of 5
following a purchase from 28/09/2025
Hello, some issues with delivery, otherwise the experience remains perfect, just need to taste
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Jean-Louis D.
Rating: 4 out of 5
following a purchase from 31/08/2025
Good quality white wine not yet tested I hope to find the sensations known during my first tasting a few years ago Mr. Dapoigny
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Pascal V.
Rating: 1 out of 5
following a purchase from 06/08/2025
The day after my purchase, I found the same product (2022) in a supermarket in the Toulouse region for 11 euros a bottle. I am surprised and disappointed.....
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Vincent L.
Rating: 1 out of 5
following a purchase from 04/08/2025
Paid 3 times the wholesale price.
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Claude G.
Rating: 1 out of 5
following a purchase from 24/07/2025
Package not received
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Guillaume B.
Rating: 2 out of 5
following a purchase from 30/07/2025
I still haven't received my entire order!!! I'm missing 12 large blue bottles!!!
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Michel L.
Rating: 1 out of 5
following a purchase from 28/07/2025
Received only 3 bottles out of 12,
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Fabien H.
Rating: 2 out of 5
following a purchase from 25/07/2025
The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.
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Response from Gérard bertrand
Hello Fabien,

Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.

Best regards,
The team of Gérard Bertrand
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Gerard B.
Rating: 4 out of 5
following a purchase from 21/07/2025
Nothing to report
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Alain M.
Rating: 4 out of 5
following a purchase from 19/07/2025
I haven't tasted the wine yet. Delivery as expected. Very correct packaging.
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Brigitte L.
Rating: 1 out of 5
following a purchase from 09/07/2025
order with incomplete delivery yet paid in advance. after phone contact with the winemaker we are still waiting for the delivery of the 4th package. 3 delivered out of the 4 paid.
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Alain V.
Rating: 1 out of 5
following a purchase from 12/07/2025
package not received on the scheduled date and no news to date
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Response from Gérard bertrand
Hello Alain,

We are sorry to hear that your package did not arrive on time. We understand the importance of your order and kindly ask you to contact us privately so that we can resolve this issue quickly. Thank you for your understanding.

Best regards,
The Gérard Bertrand team.
C
Claude V.
Rating: 4 out of 5
following a purchase from 10/07/2025
Used to placing orders, no problem.
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Jean P.
Rating: 1 out of 5
following a purchase from 08/07/2025
Hello, On July 10, I sent an email to [email protected] to report that I was unable to register for the loyalty program. You did not respond! I am forwarding this email along with two screenshots hoping to hear back. Best regards. Jean Pierlot
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Jean-sebastien M.
Rating: 1 out of 5
following a purchase from 25/06/2025
IT issue encountered during the order. Consequence 1: order placed twice Consequence 2: process to cancel one of the two Consequence 3: delivery of the goods 30 minutes from my home in a very difficult to find location. Only positive aspect: attitude of the sales service person (Julie) who tried to resolve my problem but without success regarding the delivery location of the goods. From a business management perspective, it is necessary to examine the circuits or risk alienating the clientele....
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Response from Gérard bertrand
Hello Jean-Sébastien,

Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you encountered during your order. Your feedback is valuable and helps us improve our services. We are glad that Julie was able to assist you, and we will review your comments regarding the delivery of goods to better serve our clientele. Please do not hesitate to contact us directly for any other questions or needs.

Best regards,
The Gérard Bertrand team
J
Jean-Louis D.
Rating: 4 out of 5
following a purchase from 25/06/2025
Rather satisfied
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Ali D.
Rating: 4 out of 5
following a purchase from 24/06/2025
Beautiful experience
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Marc V.
Rating: 1 out of 5
following a purchase from 09/06/2025
The website only works well with Chrome but has issues with Safari and Firefox. Browsing and ordering is a futile task in Safari, so I had to start over in Chrome. Requesting an invoice is also inconsistent. The invoice address differs depending on whether you view it in the confirmation email or on the website. I have multiple billing addresses and these were mixed up in the last orders. After contacting customer service, they did read my issues here but unfortunately did nothing about it.
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Willy W.
Rating: 4 out of 5
following a purchase from 30/05/2025
Normal transaction.
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Murielle M.
Rating: 2 out of 5
following a purchase from 22/05/2025
The order arrived after the agreed date.
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Philippe D.
Rating: 4 out of 5
following a purchase from 23/05/2025
Always without problem 🤙
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Jean Y.
Rating: 1 out of 5
following a purchase from 09/05/2025
Ah shit, pathetic scam
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Joel M.
Rating: 2 out of 5
following a purchase from 05/05/2025
Big confusion with the order, whether intentional or not? In any case, I remain in doubt. Offering a set of 6 bottles and only receiving one!!!!!!!
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Jean-Pierre M.
Rating: 4 out of 5
following a purchase from 04/05/2025
Impeccable, timing and taste!
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Christian F.
Rating: 4 out of 5
following a purchase from 04/05/2025
Very good
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Rene L.
Rating: 4 out of 5
following a purchase from 29/04/2025
Apart from a small error with the package in my order that was quickly resolved, I am satisfied with this company.
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Franck C.
Rating: 2 out of 5
following a purchase from 18/04/2025
18 bottles delivered, or 3 boxes and 3 deliveries in 6 days ...
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Isabelle R.
Rating: 4 out of 5
following a purchase from 16/04/2025
Very good service, but delivery was made 2 days before the indicated date! Fortunately, we were present.
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Olivier M.
Rating: 4 out of 5
following a purchase from 16/04/2025
Very good trickster.
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Christophe J.
Rating: 4 out of 5
following a purchase from 08/04/2025
It's a shame that products with attractive discounts are only available in packs of 6 or in magnum.
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Christian L.
Rating: 4 out of 5
following a purchase from 08/04/2025
Very good
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Newsletter S.
Rating: 4 out of 5
following a purchase from 06/04/2025
The 1877 Saint Chinian is very good. We liked the 873 Minervois less. Thank you
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Jean francois S.
Rating: 4 out of 5
following a purchase from 06/04/2025
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Yvan G.
Rating: 4 out of 5
following a purchase from 28/03/2025
Exce6
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