The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Slechte levering en logistique Knullige communicative hierover
Response from Gérard bertrand
Hallo, het spijt ons van deze slechte ervaring met de gekozen provider. We blijven tot uw beschikking om ervoor te zorgen dat dit niet meer gebeurt. Vriendelijke groeten
J
Johann S.
Rating: 4 out of 5
following a purchase from 19/03/2025
well packaged delivery made to a relay point
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Jeanpaul A.
Rating: 1 out of 5
following a purchase from 17/03/2025
I have already replied
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Serge P.
Rating: 4 out of 5
following a purchase from 10/03/2025
Visually, delivery corresponds to the order.
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Nadia S.
Rating: 4 out of 5
following a purchase from 07/03/2025
2: Fast delivery. I know this wine and appreciate it.
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Herve L.
Rating: 4 out of 5
following a purchase from 06/03/2025
bonjour je ne mets que 4 étoiles car erreur de livraison mais très bonne réaction du SAV merci
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Corrihons F.
Rating: 1 out of 5
following a purchase from 06/03/2025
Deceptive
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Roland F.
Rating: 4 out of 5
following a purchase from 22/02/2025
No complaints
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Alain G.
Rating: 4 out of 5
following a purchase from 18/02/2025
Good
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Albert D.
Rating: 2 out of 5
following a purchase from 13/12/2024
If you order wine in wooden crates, the wine is delivered in cartons and the crates empty. It's up to the recipient to make the necessary arrangements, just like at Ikea.
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Claude L.
Rating: 4 out of 5
following a purchase from 31/01/2025
Perfect
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Jacques D.
Rating: 4 out of 5
following a purchase from 31/01/2025
the package was not delivered on the date originally planned, but it was delivered anyway, so forgiven.
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Benedicte GEDON G.
Rating: 2 out of 5
following a purchase from 02/01/2025
Fast delivery, but the vintages that arrived were not those described. Hence the return.
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Michael R.
Rating: 4 out of 5
following a purchase from 25/12/2024
The transportation company was not professional The wine is great
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Laurent D.
Rating: 4 out of 5
following a purchase from 21/12/2024
The delivery just before Christmas was excellent, and the communication and follow-up excellent. On the other hand, be careful when naming your products online, because I was actually hoping to have a real assortment of cheeses delivered with your bottle (which would be a nice idea, don't you think) and not a kit with a piece of wood and knives.
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Thierry D.
Rating: 1 out of 5
following a purchase from 19/12/2024
50% more expensive than in physical stores! And does not respond to complaints!!! Forget eCommerce !!!
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Gautier F.
Rating: 1 out of 5
following a purchase from 13/12/2024
The image of the box does not correspond to the bottles inside. And the description of the bottles below is not really visible, so I'm disappointed with my purchase.
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CARINE D.
Rating: 4 out of 5
following a purchase from 13/12/2024
Very good wine- ordered again- Poor communication with the transport process- End well done!
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Hubert C.
Rating: 1 out of 5
following a purchase from 11/12/2024
Wooden case damaged.
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Serge S.
Rating: 4 out of 5
following a purchase from 09/12/2024
Very good wine that I love
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Thierry C.
Rating: 1 out of 5
following a purchase from 03/12/2024
I received my bottle on time but there isn't even a Gérard Bertrand paper bag to offer the bottle. Not very commercial !!!
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Valerie S.
Rating: 4 out of 5
following a purchase from 01/12/2024
Order received promptly
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SBBAR M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Hello, I am disappointed with my delivery. Because in one of the two packages there was breakage and a bottle of Naturea Chardonnay missing. Best regards.
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Joël E.
Rating: 4 out of 5
following a purchase from 29/11/2024
No problems with the product, which I know and like, but some problems with delivery.
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Lea R.
Rating: 1 out of 5
following a purchase from 29/11/2024
Il me manque la moitié
N
Nicole E.
Rating: 4 out of 5
following a purchase from 21/10/2024
Book received very quickly
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F
Francis M.
Rating: 1 out of 5
following a purchase from 12/10/2024
The collis arrived by DPD, notifying us by e-mail at 7.43am and delivered at 8.30am. Luckily I was still there. It's the same every time, they deliver without warning.
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Jean Bernard D.
Rating: 1 out of 5
following a purchase from 06/10/2024
I have not received the parcel
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Mauricia A.
Rating: 4 out of 5
following a purchase from 06/10/2024
Excellent
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Didier K.
Rating: 4 out of 5
following a purchase from 29/09/2024
I thought the prizes came with a cardboard box.
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Stephanie C.
Rating: 2 out of 5
following a purchase from 28/09/2024
Disappointed with the commercial relationship
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Philip R.
Rating: 4 out of 5
following a purchase from 27/09/2024
I did not receive the recipes with my order.
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Solvey K.
Rating: 2 out of 5
following a purchase from 10/09/2024
My order has still not arrived
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Dany L.
Rating: 4 out of 5
following a purchase from 10/09/2024
I especially like his Viala and Hospitalitas ... which are excellent.
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Michel B.
Rating: 4 out of 5
following a purchase from 11/09/2024
Never disappointed! Good value for money. Delivery on time. Very good
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Jean-Yves B.
Rating: 4 out of 5
following a purchase from 03/09/2024
It's not the first time I've ordered wine and I'm satisfied; it's just a shame that the parcels don't all arrive at the same time.
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M
Massart C M.
Rating: 1 out of 5
following a purchase from 29/08/2024
My order arrived broken so couldn't see anything not accepted at the relay point! 😏
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Dominique B.
Rating: 4 out of 5
following a purchase from 27/08/2024
Top
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R
Rene D.
Rating: 4 out of 5
following a purchase from 22/08/2024
Good wines. Good service.
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Jean Pierre Geubel G.
Rating: 4 out of 5
following a purchase from 05/08/2024
Excellent quality product. Vintage 2023 totally different from the previous ones and much appreciated! on the other hand, the carriers are a black spot: delivery of 10 parcels in 3 x!!! obligation to reschedule the dates and free up time to wait for these carriers => DPD and DHL: rating: ZERO!
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