Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 1, 2 and 4 stars

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Philippe H.
Rating: 4 out of 5
following a purchase from 30/10/2023
Easy
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Jean pierre G.
Rating: 4 out of 5
following a purchase from 23/10/2023
Apart from the site glitches (impossible to order with a promo code via the site), I'm very satisfied: as soon as the order was placed by e-mail: efficient, fast, compliant& Nickel!
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Jean-michel B.
Rating: 4 out of 5
following a purchase from 09/10/2023
I have gift vouchers from my purchases that I don't know how to use
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Yves A.
Rating: 4 out of 5
following a purchase from 01/10/2023
it's not bad!
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FABIANA N.
Rating: 1 out of 5
following a purchase from 05/09/2023
I never received my order and I'm waiting for the outcome of my complaint... I can't find out where my parcel was dropped off...?
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Jan I.
Rating: 1 out of 5
following a purchase from 03/09/2023
I apologize for my poor review, but I have only received 12 bottles and am waiting for the other 4 packages. I have already written to you several times.
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yann L.
Rating: 4 out of 5
following a purchase from 19/08/2023
At last, an address where you can buy good, well-bred Languedoc wines from an otherwise scattered vineyard . But beware of the Bordeaux syndrome!!! Keep your wines justifiably priced and affordable, and continue to delight us!
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Nicolas M.
Rating: 1 out of 5
following a purchase from 18/08/2023
The order received (2022) did not correspond to the desired order (2021). A big surprise 2 disappointment for the first order in a "high-end" house.
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Monique C.
Rating: 2 out of 5
following a purchase from 15/08/2023
to offer 6 bottles out of an order of 12, I asked for a box which was refused.merci Gérard Bertrand.
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Response from Gérard bertrand
Hello Monique C., Thank you for your feedback and our email exchanges. As we agreed, we unfortunately do not offer gift box services, hence our negative response to your request. Kind regards
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Françoise B.
Rating: 4 out of 5
following a purchase from 04/08/2023
Easy to read and detailed
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Exauce P.
Rating: 4 out of 5
following a purchase from 02/08/2023
Satisfied with my order
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PATRICK D.
Rating: 1 out of 5
following a purchase from 14/07/2023
Hello I received the prima Nature, but not L'estagnère. Instead I received a bottle of rosé. I sent a message by email. No answer. For more than a week.
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Guy J.
Rating: 4 out of 5
following a purchase from 17/07/2023
to date
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Caroline P.
Rating: 4 out of 5
following a purchase from 09/07/2023
The free recipe book is missing
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Henri R.
Rating: 4 out of 5
following a purchase from 13/06/2023
User-friendly site
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Dominique G.
Rating: 2 out of 5
following a purchase from 14/04/2023
Nice bottles but the 3 Wines are undrinkable...pitted and maderoise...!!!!!
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Barbara G.
Rating: 1 out of 5
following a purchase from 26/06/2023
Product not yet received
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Dr.Doris P.
Rating: 1 out of 5
following a purchase from 14/06/2023
Unfurtunately I never received the order. The vine was sent back to you.
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Dominique G.
Rating: 4 out of 5
following a purchase from 26/06/2023
No problem with Gérard Bertrand . But I was very dissatisfied with the chronopost delivery service. I was at home waiting for my order and the deliveryman didn't bother to ring the doorbell and dropped my parcel off at a relay station.
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Jean Pierre M.
Rating: 4 out of 5
following a purchase from 31/08/2022
correct ,
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Aina A.
Rating: 4 out of 5
following a purchase from 02/09/2022
Easy
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Christine F.
Rating: 4 out of 5
following a purchase from 15/09/2022
Fast delivery, well-designed site
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David B.
Rating: 4 out of 5
following a purchase from 02/08/2022
It's a little hard to see all the items on offer.
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Yves C.
Rating: 4 out of 5
following a purchase from 15/01/2023
clear and simple
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Cyril B.
Rating: 4 out of 5
following a purchase from 01/01/2023
Very responsive, very fast, but delivery costs are quite high.
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Bernard S.
Rating: 4 out of 5
following a purchase from 26/12/2022
R A S
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Conor C.
Rating: 1 out of 5
following a purchase from 22/11/2022
Waiting three weeks for my order and still no sign
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Gerard P.
Rating: 4 out of 5
following a purchase from 02/12/2022
Just a small remark after several calls to different numbers I never got anyone. I received a thank you email for a loyal customer this is my first order?
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Alex R.
Rating: 4 out of 5
following a purchase from 27/11/2022
Fast, easy and good graphics: that's really good.
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Andy G.
Rating: 2 out of 5
following a purchase from 25/11/2022
The wine will be amazing as always but being charged £75 by British customs on top of the £40 shipping fee makes this way too expensive to do again. We will just have to go without.
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Yannick B.
Rating: 1 out of 5
following a purchase from 29/10/2022
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Yannick B.
Rating: 1 out of 5
following a purchase from 29/10/2022
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Yannick B.
Rating: 1 out of 5
following a purchase from 29/10/2022
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Yannick B.
Rating: 1 out of 5
following a purchase from 29/10/2022
-
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Alain M.
Rating: 4 out of 5
following a purchase from 04/10/2022
Delivery instructions complied with
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Loïc S.
Rating: 4 out of 5
following a purchase from 30/08/2022
Slow delivery but good overall
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Patrick E.
Rating: 4 out of 5
following a purchase from 13/09/2022
Hello, small problem of delivery not delivered to the date indicated because problem with the deliveryman, and then it was me who was not available, that, is part of the hazards of the order ecommerce. On the seller's website, there's no indication of how long you can keep this wine.
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Ingrid M.
Rating: 4 out of 5
following a purchase from 13/08/2022
Very organized and clear website. Order arrived well. Had clear track & trace.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
Fast delivery and well-packaged products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2022
I was a little disappointed that the original box was not included with the order of a box of 6 bottles of hampton water.
Fast and correct delivery. Very good product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
A good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
My order was taken into account, the package was tracked and delivered on time, so the logistics were perfect.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
Good, fast delivery
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