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C
Rating: 5 out of 5
Great
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Reviews 1, 3, 4 and 5 stars
Reset filtersF
Rating: 5 out of 5
It's perfect, thank you
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A
Rating: 5 out of 5
Delivered super quickly
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V
Rating: 5 out of 5
Superb wines at prices for every budget
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S
Rating: 1 out of 5
Impeccable service
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A
Rating: 5 out of 5
Everything went very well for the delivery and the boxes were very sturdy.
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H
Rating: 5 out of 5
Excellent
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V
Rating: 5 out of 5
Perfect Very good product and correct delivery
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R
Rating: 5 out of 5
The order was uncomplicated and we received our wine much faster than expected. Best regards from Germany
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P
Rating: 5 out of 5
very good product my guests appreciated
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S
Rating: 5 out of 5
Response to ponder: Great for the quality of the packages Much less favorable for the reliability of the delivery date. I placed the order because the date was scheduled for Friday the 19th with a risk of Monday the 22nd. On Friday I receive a text or email (I can't remember) to inform me of a delivery on Monday the 22nd then another (a few hours later) for a delivery on the 24th. At that date I was not available. And then, another text for a delivery on Monday the 22nd. Not simple :)
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A
Rating: 5 out of 5
Nothing to report
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F
Rating: 5 out of 5
The order went very well, it was delivered quickly and everything was well packaged.
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B
Rating: 5 out of 5
Great service. I recommend.
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F
Rating: 5 out of 5
Hello, First of all I received the order with a wooden box that arrived broken. I sent an email to the customer service of Gérard Bertrand and to the delivery customer service who took my request into account. I received a new wooden box very quickly but not for the expected day which had already passed, but the commercial gesture was made.
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J
Rating: 5 out of 5
Fast and efficient delivery
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P
Rating: 5 out of 5
Order arrived on time, well packaged and the wine very good and fresh…
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F
Rating: 5 out of 5
N/A
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C
Rating: 5 out of 5
Speed!
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P
Rating: 5 out of 5
Excellent wines! I recommend!!
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Response from Gérard bertrand
Hello Perrine,
Thank you very much for your flattering comment! We are delighted that you enjoy our wines and that you recommend them. We would be happy to welcome you again to our online store.
Best regards,
The store team
Thank you very much for your flattering comment! We are delighted that you enjoy our wines and that you recommend them. We would be happy to welcome you again to our online store.
Best regards,
The store team
S
Rating: 5 out of 5
Meets my expectations
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C
Rating: 3 out of 5
Shipping was very fast with updates at each step. Purchasing GB wines online is easy. Unfortunately what I received was not what I ordered. I am out of the country for business for the next couple of months. It is not ideal, but what was sent is a wine I like anyway.
E
Rating: 5 out of 5
-
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M
Rating: 5 out of 5
fast delivery. bottles perfectly secured. downside: the ice bucket leaks... Your team is aware and told me that a "leak-proof" model would be sent to me!
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A
Rating: 5 out of 5
Efficiënt and very speedycservice - Will repeat order at later date
F
Rating: 4 out of 5
Perfect delivery! Fresh and nice rosé well balanced
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B
Rating: 5 out of 5
Delivery made on time
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T
Rating: 5 out of 5
Discovered with the test bottles of Gérard Bertrand wines Excellent
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J
Rating: 5 out of 5
Impeccable
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F
Rating: 5 out of 5
My order was delivered on time. The delivery person was serious in their work. We are very satisfied with this first order placed directly.
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R
Rating: 5 out of 5
Everything is perfect
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K
Rating: 5 out of 5
great thanks
S
Rating: 5 out of 5
Fast delivery and excellent after-sales service with tracking of an additional package. Plus, the wine is delicious!
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A
Rating: 5 out of 5
Excellent exchange!
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J
Rating: 5 out of 5
I knew the wine, it's a reorder
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S
Rating: 5 out of 5
Excellent in every way
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S
Rating: 5 out of 5
Super fast and careful delivery
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J
Rating: 5 out of 5
Fast efficient service and superb wine
B
Rating: 5 out of 5
Fast delivery, goods as expected
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P
Rating: 5 out of 5
Very good
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