Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 1, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
excellent description of the wines but not very easy to order, I had to get help from their telephone service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
The site is very good, delivery is perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Navigation on the site is simple and clear, and delivery is fast. And the parcel is well protected.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
Delivered quickly, no problems with the bottles, very good wine.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
practical, efficient
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
Perfect delivery ?
Hospitalet and Soujeole top class ?? Pic Saint Loup disappointing
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
nothing to say perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
PERFECT
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
Everything was perfect except for the paypal payment, which was entered but totally inactive!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
IN SPITE OF AN ERROR OF BOTTLES IS A BROKEN BOX WE RECEIVED THE SUBSCRIBER BOX WITH THE GOOD BOTTLES 3 DAYS LATER
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2021
I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Excellent! Very fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Reasonable prices considering the quality of the products. Great customer service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Many choices on the site, good description of the wines, very fast shipping. Very very good discovery and the wines are absolutely incredible!!!! Thank you! I will order again with pleasure! Thank you!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Simple, fast and on time delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Very happy, the site has a very good grip fast delivery and on my order there was a small oversight and after sending an email there is a very quick response from customer service not at all disappointed. I would definitely recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
I'm a fan!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Great quality/price Fast delivery I would recommend with my eyes closed
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/12/2021
Always quick and correct *****
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
Ultra fast I have not yet tasted the wine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
I had a problem with my order but they reacted very quickly.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/12/2021
Quick and reliable service!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
fast and functional
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2021
Simplicity, efficiency, speed.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2021
Excellent follow-up
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2021
Responsive, attentive customer service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2021
Very nice site, delivery on time, it's perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
an easy site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
Extremely responsive.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
It's a pity that shipping costs are almost as high as the (meagre) discount on these products (which in no way calls into question their quality), making this "Blackfriday" pointless unless you live near the estate, or are just passing through, as was my case!
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Response from Gérard bertrand
We apologize for your poor shopping experience due to our high shipping costs.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
excellent wine correct price quick order and delivery no problem
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
Excellent selection of wines - fast, careful delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2021
great site visibility!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2021
Clear, easy-to-use website. Fast, accurate shipping.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2021
perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2021
Excellent wines and fast, efficient delivery. Well-packaged and secure products. Very good value for money and, above all, good values: only good wines of very good quality. The website is very clear, functional and, above all, very practical. I highly recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2021
fast, compliant delivery
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