Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 539 published reviews
5 2 266 89% 4 147 6% 3 45 2% 2 28 1% 1 53 2%

Summary of reviews

Gérard bertrand delivers consistently fast and reliable service, with many notes highlighting ultra-fast or very fast delivery, efficient tracking, and well-packaged shipments that keep bottles intact. Customers praise the quality of wines at attractive or reasonable prices, with multiple mentions of quality products and favorable value for money. The shopping experience is described as simple and seamless, with easy ordering, professional service, and useful follow-up, including accurate delivery timing and responsive communication. Overall, the store is viewed as dependable for timely arrivals, strong product quality, and attentive customer care.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2022
super site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
Fast, secure parcel, very good wine, I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
the best
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2021
brilliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
excellent description of the wines but not very easy to order, I had to get help from their telephone service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
The site is very good, delivery is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2021
Navigation on the site is simple and clear, and delivery is fast. And the parcel is well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
Delivered quickly, no problems with the bottles, very good wine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
practical, efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
Perfect delivery ?
Hospitalet and Soujeole top class ?? Pic Saint Loup disappointing
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
nothing to say perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
PERFECT
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
Everything was perfect except for the paypal payment, which was entered but totally inactive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
IN SPITE OF AN ERROR OF BOTTLES IS A BROKEN BOX WE RECEIVED THE SUBSCRIBER BOX WITH THE GOOD BOTTLES 3 DAYS LATER
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2021
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Excellent! Very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Reasonable prices considering the quality of the products. Great customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Many choices on the site, good description of the wines, very fast shipping. Very very good discovery and the wines are absolutely incredible!!!! Thank you! I will order again with pleasure! Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Simple, fast and on time delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Very happy, the site has a very good grip fast delivery and on my order there was a small oversight and after sending an email there is a very quick response from customer service not at all disappointed. I would definitely recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
I'm a fan!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Great quality/price Fast delivery I would recommend with my eyes closed
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/12/2021
Always quick and correct *****
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
Ultra fast I have not yet tasted the wine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
I had a problem with my order but they reacted very quickly.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/12/2021
Quick and reliable service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
fast and functional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2021
Simplicity, efficiency, speed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2021
Excellent follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2021
Responsive, attentive customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2021
Very nice site, delivery on time, it's perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
an easy site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
Extremely responsive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
It's a pity that shipping costs are almost as high as the (meagre) discount on these products (which in no way calls into question their quality), making this "Blackfriday" pointless unless you live near the estate, or are just passing through, as was my case!
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Response from Gérard bertrand
We apologize for your poor shopping experience due to our high shipping costs.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
excellent wine correct price quick order and delivery no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
Excellent selection of wines - fast, careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2021
great site visibility!
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