Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 1, 3, 4 and 5 stars

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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
Pleasant site to visit. Easy to complete order. Fast delivery. Packages carefully packed.
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/05/2021
fully satisfied
Response from Gérard bertrand
Nous vous remercions vivement pour votre retour satisfaction.
Un grand merci de la part de toute l'équipe et, à très bientôt pour de plus amples découvertes.
Bien à vous,
Service Client Gérard Bertrand
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/05/2021
Easy to use, informative, accessible to all (over 18) I recommend
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
Ordered on Sunday; received on Tuesday. No complaints
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
very good site....quick and impeccable delivery !!!!!
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/04/2021
I found the wines I was looking for very easily. Then the delivery to the relay point is very fast and the packaging of the bottles is just perfect.
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/04/2021
Very good service. Prompt and polite. Really impressed.
Response from Gérard bertrand
Dear Allison,
Thank you very much for your review on our wine shop and wines.
I wish you a very good day
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Easy-to-understand site offering a wide range of very good wines
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
Several orders and always perfect .
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
The site is very well designed and very practical, with easy access to the choices on offer, and for each wine the accompanying fact sheet is very detailed and informative. I really recommend this site, and I even advertise it around me.
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/05/2021
Perfect!
Response from Gérard bertrand
Nous vous remercions vivement pour votre retour satisfaction.
Un grand merci de la part de toute l'équipe et, à très bientôt pour de plus amples découvertes.
Bien à vous,
Service Client Gérard Bertrand
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/05/2021
very good wine and perfect delivery and the site is very well done
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Response from Gérard bertrand
Hello Paul, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Excellent site very easy to order extremely fast delivery and if anything telephone response and excellent service.
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Response from Gérard bertrand
Hello Emmanuelle, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
Reliable service
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Response from Gérard bertrand
Hello Claude, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
Pleasant
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Response from Gérard bertrand
Hello Chantal, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/04/2021
Quality wines and a well-managed delivery service
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Response from Gérard bertrand
Hello Mathieu, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/05/2021
Perfect
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Response from Gérard bertrand
Hello Denis, Thank you very much for your feedback and renewed loyalty. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/04/2021
Easy and efficient. Good quality roses.
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Response from Gérard bertrand
Hello Gunel, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Very clear ergonomics and product presentation, including price per bottle.
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Response from Gérard bertrand
Hello Jean-Luc, Thank you very much for your feedback. A big thank you from all the team and see you soon for more discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Clear and easy
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Response from Gérard bertrand
Hello Claire Lise, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/05/2021
very good product and bottle that looks great on the table
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Response from Gérard bertrand
Hello Sylvie, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/04/2021
Good experience
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Response from Gérard bertrand
Hello John, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
Easy, but still not up to Amazon's standards!
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Response from Gérard bertrand
Hello Jean-Marc, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
very well
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Response from Gérard bertrand
Hello Jean-Jacques, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Excellent wine. Good value for money and very good delivery service.
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Response from Gérard bertrand
Hello Pierre, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/04/2021
Excellent from beginning (ordering) to end (tasting)... I recommend
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Response from Gérard bertrand
Hello Danièle, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Excellent service and excellent wines!
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Response from Gérard bertrand
Dear partner, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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