Customer reviews of Gérard bertrand

I have not received the expected bottle format. I made a complaint that has not been followed up to this day.

Very good wine for an evening with friends perfect even for a family meal to recommend and to recommend for the coming months

precise, fast, good follow-up

I ordered 12 bottles and I received 11

thank you I ordered non-alcoholic rosé this is not what I received

Hello, some issues with delivery, otherwise the experience remains perfect, just need to taste

Good quality white wine not yet tested I hope to find the sensations known during my first tasting a few years ago Mr. Dapoigny

The day after my purchase, I found the same product (2022) in a supermarket in the Toulouse region for 11 euros a bottle. I am surprised and disappointed.....

Paid 3 times the wholesale price.

Package not received

Received only 3 bottles out of 12,

Nothing to report

I haven't tasted the wine yet. Delivery as expected. Very correct packaging.

Significant delay compared to the announced deadline, several times canceled and still not resolved! -Absence of presentation while the recipients were waiting at their home. Moreover, no possible delivery to 'La Poste' in case of absence, and especially no DPD pickup point nearby. The recipients had to go to Lunel! The package was still not there! They have to go back there while they live in Aimargues! And have an art gallery in L'Isle sur la Sorgue. Too bad! There are many villages. Fortunately, it's my family and they dared to inform me! Give your customers the choice of the delivery person! As far as I'm concerned, and thanks to you! this gift has only created problems.

order with incomplete delivery yet paid in advance. after phone contact with the winemaker we are still waiting for the delivery of the 4th package. 3 delivered out of the 4 paid.

package not received on the scheduled date and no news to date

Used to placing orders, no problem.

Hello, On July 10, I sent an email to [email protected] to report that I was unable to register for the loyalty program. You did not respond! I am forwarding this email along with two screenshots hoping to hear back. Best regards. Jean Pierlot

IT issue encountered during the order. Consequence 1: order placed twice Consequence 2: process to cancel one of the two Consequence 3: delivery of the goods 30 minutes from my home in a very difficult to find location. Only positive aspect: attitude of the sales service person (Julie) who tried to resolve my problem but without success regarding the delivery location of the goods. From a business management perspective, it is necessary to examine the circuits or risk alienating the clientele....

Rather satisfied

Beautiful experience

The website only works well with Chrome but has issues with Safari and Firefox. Browsing and ordering is a futile task in Safari, so I had to start over in Chrome. Requesting an invoice is also inconsistent. The invoice address differs depending on whether you view it in the confirmation email or on the website. I have multiple billing addresses and these were mixed up in the last orders. After contacting customer service, they did read my issues here but unfortunately did nothing about it.

I had ordered the 2021 vintage, but the 2022 vintage was delivered without prior inquiries.

Normal transaction.

Always without problem 🤙

Ah shit, pathetic scam

Impeccable, timing and taste!

Very good

Apart from a small error with the package in my order that was quickly resolved, I am satisfied with this company.

Good wine but logistics needs improvement

Very good service, but delivery was made 2 days before the indicated date! Fortunately, we were present.

Transport costs are too high!

Very good trickster.

It's a shame that products with attractive discounts are only available in packs of 6 or in magnum.

Very good

The 1877 Saint Chinian is very good. We liked the 873 Minervois less. Thank you

.

I did not expect the size of the package, the first bottle I open is corked ...

Exce6

Slechte levering en logistique Knullige communicative hierover