Customer reviews of Gérard bertrand

9,6 /10

Based on 2 545 published reviews

5 2 271 89% 4 148 6% 3 45 2% 2 28 1% 1 53 2%

Summary of reviews

Gérard bertrand delivers consistently fast and reliable service, with many notes highlighting ultra-fast or very fast delivery, efficient tracking, and well-packaged shipments that keep bottles intact. Customers praise the quality of wines at attractive or reasonable prices, with multiple mentions of quality products and favorable value for money. The shopping experience is described as simple and seamless, with easy ordering, professional service, and useful follow-up, including accurate delivery timing and responsive communication. Overall, the store is viewed as dependable for timely arrivals, strong product quality, and attentive customer care.

Reviews 1, 3 and 4 stars

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Maxime C.

Published on 19/01/2024 à 08h44 following a purchase from 06/01/2024

Still waiting for a reply to my e-mail about the missing bottle

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Rolande V.

Published on 24/12/2023 à 07h40 following a purchase from 11/12/2023

..no particular opinion

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Antonetti N.

Published on 22/12/2023 à 09h51 following a purchase from 09/12/2023

Good, no problems to report.

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Nadine B.

Published on 21/12/2023 à 16h14 following a purchase from 30/11/2023

Clear, precise and functional

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Jocelyne J.

Published on 08/12/2023 à 20h39 following a purchase from 28/11/2023

Easy navigation on the site.
The description of the pack, on the other hand, is incorrect as to the name of the"Livre de recettes" advertised. The term "ebook" only appears in the order summary.

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Clarie R.

Published on 07/12/2023 à 16h47 following a purchase from 26/11/2023

The service is very good. And the Cigalus wine is excellent. The Héritage is not my taste. Maybe to make Glühwein?

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Simone H.

Published on 30/11/2023 à 17h11 following a purchase from 19/11/2023

order received very quickly (2 days) tip top

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Michel M.

Published on 26/11/2023 à 16h56 following a purchase from 21/09/2023

the second box arrived in non-original packaging without the plugs and the bottle of white clape was missing I reported it but no return

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Christophe M.

Published on 23/11/2023 à 16h45 following a purchase from 11/11/2023

A few problems accessing the wine order section.

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Philippe H.

Published on 09/11/2023 à 16h39 following a purchase from 30/10/2023

Easy

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Pierre + Yvette F.

Published on 09/11/2023 à 15h47 following a purchase from 29/10/2023

Delivery of the precious parcel scheduled for the anniversary date but announced 3 days late and delivered by a remote relay point, even though the delivery was registered at home... Nothing too serious in spite of everything... but management can be improved...!
No matter how drunk you are, as long as you have the bottles... Always Cordially P.F.

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Jean Pierre G.

Published on 02/11/2023 à 17h34 following a purchase from 23/10/2023

Apart from the site glitches (impossible to order with a promo code via the site), I'm very satisfied: as soon as the order was placed by e-mail: efficient, fast, compliant& Nickel!

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Jean-Michel B.

Published on 23/10/2023 à 10h29 following a purchase from 09/10/2023

I have gift vouchers from my purchases that I don't know how to use

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Yves A.

Published on 12/10/2023 à 18h11 following a purchase from 01/10/2023

it's not bad!

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Fabiana N.

Published on 16/09/2023 à 13h24 following a purchase from 05/09/2023

I never received my order and I'm waiting for the outcome of my complaint... I can't find out where my parcel was dropped off...?

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Jan I.

Published on 14/09/2023 à 16h16 following a purchase from 03/09/2023

I apologize for my poor review, but I have only received 12 bottles and am waiting for the other 4 packages. I have already written to you several times.

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Yann L.

Published on 31/08/2023 à 18h58 following a purchase from 19/08/2023

At last, an address where you can buy good, well-bred Languedoc wines from an otherwise scattered vineyard . But beware of the Bordeaux syndrome!!! Keep your wines justifiably priced and affordable, and continue to delight us!

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Chantal O.

Published on 31/08/2023 à 18h56 following a purchase from 21/08/2023

medium

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Nicolas M.

Published on 28/08/2023 à 12h43 following a purchase from 18/08/2023

The order received (2022) did not correspond to the desired order (2021). A big surprise 2 disappointment for the first order in a "high-end" house.

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Françoise B.

Published on 17/08/2023 à 18h33 following a purchase from 04/08/2023

Easy to read and detailed

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Exauce P.

Published on 13/08/2023 à 14h54 following a purchase from 02/08/2023

Satisfied with my order

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Isabelle G.

Published on 04/08/2023 à 15h13 following a purchase from 03/07/2023

I received the boxed set but not the Mediterranean meal recipe kit? Sincerely Isabelle

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Patrick D.

Published on 28/07/2023 à 22h54 following a purchase from 14/07/2023

Hello I received the prima Nature, but not L'estagnère. Instead I received a bottle of rosé. I sent a message by email. No answer. For more than a week.

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Guy J.

Published on 28/07/2023 à 10h16 following a purchase from 17/07/2023

to date

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Caroline P.

Published on 20/07/2023 à 16h15 following a purchase from 09/07/2023

The free recipe book is missing

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Jean Pierre F.

Published on 16/07/2023 à 08h37 following a purchase from 01/05/2023

The site is nice, but there's a problem during checkout when you want to see another product in the basket. It's cashed without me validating the second product.

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Paul B.

Published on 14/07/2023 à 12h40 following a purchase from 03/07/2023

Wasn't expecting a £75 import duty cost. Wine nice though.

Michel B.

Published on 13/07/2023 à 15h14 following a purchase from 02/07/2023

An efficient site!

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Henri R.

Published on 10/07/2023 à 22h18 following a purchase from 13/06/2023

User-friendly site

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Barbara G.

Published on 10/07/2023 à 19h13 following a purchase from 26/06/2023

Product not yet received

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Philippe M.

Published on 10/07/2023 à 15h52 following a purchase from 15/04/2023

Unfortunately, there's a "banana" because shipping is free, but the bottles are actually more expensive than if you buy them at the winery.

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Dr.doris P.

Published on 10/07/2023 à 15h01 following a purchase from 14/06/2023

Unfurtunately I never received the order. The vine was sent back to you.

Dominique G.

Published on 10/07/2023 à 14h55 following a purchase from 26/06/2023

No problem with Gérard Bertrand . But I was very dissatisfied with the chronopost delivery service. I was at home waiting for my order and the deliveryman didn't bother to ring the doorbell and dropped my parcel off at a relay station.

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Jean Pierre M.

Published on 28/01/2023 à 09h02 following a purchase from 31/08/2022

correct ,

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Aina A.

Published on 27/01/2023 à 19h24 following a purchase from 02/09/2022

Easy

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Christine F.

Published on 27/01/2023 à 18h18 following a purchase from 15/09/2022

Fast delivery, well-designed site

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David B.

Published on 27/01/2023 à 17h20 following a purchase from 02/08/2022

It's a little hard to see all the items on offer.

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Yves C.

Published on 26/01/2023 à 12h12 following a purchase from 15/01/2023

clear and simple

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Cyril B.

Published on 12/01/2023 à 10h36 following a purchase from 01/01/2023

Very responsive, very fast, but delivery costs are quite high.

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Bernard S.

Published on 05/01/2023 à 12h41 following a purchase from 26/12/2022

R A S

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