Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 1, 3 and 4 stars

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C
Clarie R.
Rating: 4 out of 5
following a purchase from 26/11/2023
The service is very good. And the Cigalus wine is excellent. The Héritage is not my taste. Maybe to make Glühwein?
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Simone H.
Rating: 4 out of 5
following a purchase from 19/11/2023
order received very quickly (2 days) tip top
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MICHEL M.
Rating: 3 out of 5
following a purchase from 21/09/2023
the second box arrived in non-original packaging without the plugs and the bottle of white clape was missing I reported it but no return
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Christophe M.
Rating: 4 out of 5
following a purchase from 11/11/2023
A few problems accessing the wine order section.
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Philippe H.
Rating: 4 out of 5
following a purchase from 30/10/2023
Easy
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Pierre + Yvette F.
Rating: 3 out of 5
following a purchase from 29/10/2023
Delivery of the precious parcel scheduled for the anniversary date but announced 3 days late and delivered by a remote relay point, even though the delivery was registered at home... Nothing too serious in spite of everything... but management can be improved...!
No matter how drunk you are, as long as you have the bottles... Always Cordially P.F.
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Jean pierre G.
Rating: 4 out of 5
following a purchase from 23/10/2023
Apart from the site glitches (impossible to order with a promo code via the site), I'm very satisfied: as soon as the order was placed by e-mail: efficient, fast, compliant& Nickel!
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Jean-michel B.
Rating: 4 out of 5
following a purchase from 09/10/2023
I have gift vouchers from my purchases that I don't know how to use
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Yves A.
Rating: 4 out of 5
following a purchase from 01/10/2023
it's not bad!
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FABIANA N.
Rating: 1 out of 5
following a purchase from 05/09/2023
I never received my order and I'm waiting for the outcome of my complaint... I can't find out where my parcel was dropped off...?
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Jan I.
Rating: 1 out of 5
following a purchase from 03/09/2023
I apologize for my poor review, but I have only received 12 bottles and am waiting for the other 4 packages. I have already written to you several times.
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yann L.
Rating: 4 out of 5
following a purchase from 19/08/2023
At last, an address where you can buy good, well-bred Languedoc wines from an otherwise scattered vineyard . But beware of the Bordeaux syndrome!!! Keep your wines justifiably priced and affordable, and continue to delight us!
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Chantal O.
Rating: 3 out of 5
following a purchase from 21/08/2023
medium
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Nicolas M.
Rating: 1 out of 5
following a purchase from 18/08/2023
The order received (2022) did not correspond to the desired order (2021). A big surprise 2 disappointment for the first order in a "high-end" house.
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Françoise B.
Rating: 4 out of 5
following a purchase from 04/08/2023
Easy to read and detailed
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Exauce P.
Rating: 4 out of 5
following a purchase from 02/08/2023
Satisfied with my order
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Isabelle G.
Rating: 3 out of 5
following a purchase from 03/07/2023
I received the boxed set but not the Mediterranean meal recipe kit? Sincerely Isabelle
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PATRICK D.
Rating: 1 out of 5
following a purchase from 14/07/2023
Hello I received the prima Nature, but not L'estagnère. Instead I received a bottle of rosé. I sent a message by email. No answer. For more than a week.
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Guy J.
Rating: 4 out of 5
following a purchase from 17/07/2023
to date
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Caroline P.
Rating: 4 out of 5
following a purchase from 09/07/2023
The free recipe book is missing
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Jean Pierre F.
Rating: 3 out of 5
following a purchase from 01/05/2023
The site is nice, but there's a problem during checkout when you want to see another product in the basket. It's cashed without me validating the second product.
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Paul B.
Rating: 3 out of 5
following a purchase from 03/07/2023
Wasn't expecting a £75 import duty cost. Wine nice though.
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Michel B.
Rating: 3 out of 5
following a purchase from 02/07/2023
An efficient site!
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Henri R.
Rating: 4 out of 5
following a purchase from 13/06/2023
User-friendly site
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Barbara G.
Rating: 1 out of 5
following a purchase from 26/06/2023
Product not yet received
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Philippe M.
Rating: 3 out of 5
following a purchase from 15/04/2023
Unfortunately, there's a "banana" because shipping is free, but the bottles are actually more expensive than if you buy them at the winery.
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Dr.Doris P.
Rating: 1 out of 5
following a purchase from 14/06/2023
Unfurtunately I never received the order. The vine was sent back to you.
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Dominique G.
Rating: 4 out of 5
following a purchase from 26/06/2023
No problem with Gérard Bertrand . But I was very dissatisfied with the chronopost delivery service. I was at home waiting for my order and the deliveryman didn't bother to ring the doorbell and dropped my parcel off at a relay station.
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Jean Pierre M.
Rating: 4 out of 5
following a purchase from 31/08/2022
correct ,
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Aina A.
Rating: 4 out of 5
following a purchase from 02/09/2022
Easy
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Christine F.
Rating: 4 out of 5
following a purchase from 15/09/2022
Fast delivery, well-designed site
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David B.
Rating: 4 out of 5
following a purchase from 02/08/2022
It's a little hard to see all the items on offer.
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Yves C.
Rating: 4 out of 5
following a purchase from 15/01/2023
clear and simple
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Cyril B.
Rating: 4 out of 5
following a purchase from 01/01/2023
Very responsive, very fast, but delivery costs are quite high.
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Bernard S.
Rating: 4 out of 5
following a purchase from 26/12/2022
R A S
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emma H.
Rating: 3 out of 5
following a purchase from 18/12/2022
unclear transport prices (two choices are offered, but in fact the most expensive choice is applied)
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Richard N.
Rating: 3 out of 5
following a purchase from 13/12/2022
I ordered Hospitalet 2019 on their website,i confirmed on my order confirmation and they sent me the 2020 vintage. When I asked, they told me it was a translation error on their website and that there were no more 2019s available I could have sent it back for a full refund, but I didn't have the courage to do so. No offer of a commercial gesture for their mistake...nothing! To be improved. I expect better from a company of this level.
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Conor C.
Rating: 1 out of 5
following a purchase from 22/11/2022
Waiting three weeks for my order and still no sign
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Gerard P.
Rating: 4 out of 5
following a purchase from 02/12/2022
Just a small remark after several calls to different numbers I never got anyone. I received a thank you email for a loyal customer this is my first order?
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Alex R.
Rating: 4 out of 5
following a purchase from 27/11/2022
Fast, easy and good graphics: that's really good.
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