Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 1, 3 and 4 stars

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Alain D.
Rating: 3 out of 5
following a purchase from 31/10/2022
Everything OK, except exaggerated delay (for delivery abroad). Shipment held up for a long time at the forwarding agent's, but Gérard-Bertrand reacted well.
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Alexis Q.
Rating: 3 out of 5
following a purchase from 09/11/2022
Unfortunately no wooden crate available due to stock shortage, which is understandable, but otherwise very nice, despite the packaging, which is a little light for magnum bottles...
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Yannick B.
Rating: 1 out of 5
following a purchase from 29/10/2022
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Yannick B.
Rating: 1 out of 5
following a purchase from 29/10/2022
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Yannick B.
Rating: 1 out of 5
following a purchase from 29/10/2022
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Yannick B.
Rating: 1 out of 5
following a purchase from 29/10/2022
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Pierre Jean R.
Rating: 3 out of 5
following a purchase from 26/10/2022
There is some ambiguity between the names Hospitalet and Hospitalitas. The difference needs to be better explained.
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Alain M.
Rating: 4 out of 5
following a purchase from 04/10/2022
Delivery instructions complied with
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Loïc S.
Rating: 4 out of 5
following a purchase from 30/08/2022
Slow delivery but good overall
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Patrick E.
Rating: 4 out of 5
following a purchase from 13/09/2022
Hello, small problem of delivery not delivered to the date indicated because problem with the deliveryman, and then it was me who was not available, that, is part of the hazards of the order ecommerce. On the seller's website, there's no indication of how long you can keep this wine.
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Ingrid M.
Rating: 4 out of 5
following a purchase from 13/08/2022
Very organized and clear website. Order arrived well. Had clear track & trace.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
Fast delivery and well-packaged products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2022
I was a little disappointed that the original box was not included with the order of a box of 6 bottles of hampton water.
Fast and correct delivery. Very good product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
A good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
My order was taken into account, the package was tracked and delivered on time, so the logistics were perfect.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/07/2022
One of the boxes I ordered was damaged in the packaging, so I couldn't use it as a gift.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/06/2022
nothing to say about the orange gold orange product by itself, but I had it all wrong when I saw the same product on Vinatis sold for 3.25 euros less per bottle, a difference of 39 euros on the order???
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
Good, fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/04/2022
good.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/04/2022
The red is good. The white is not dry; please indicate this when ordering. Ordinary rosé, little character.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2022
Please do not use Kuehne & Nagel for your deliveries. It's a real catastrophe, this company is beneath everything. In the end, it's you who suffers.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2022
The site is good, but sometimes you get lost in the menus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2022
order well executed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
excellent description of the wines but not very easy to order, I had to get help from their telephone service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
practical, efficient
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
Perfect delivery ?
Hospitalet and Soujeole top class ?? Pic Saint Loup disappointing
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
Everything was perfect except for the paypal payment, which was entered but totally inactive!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
IN SPITE OF AN ERROR OF BOTTLES IS A BROKEN BOX WE RECEIVED THE SUBSCRIBER BOX WITH THE GOOD BOTTLES 3 DAYS LATER
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Simple, fast and on time delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Very happy, the site has a very good grip fast delivery and on my order there was a small oversight and after sending an email there is a very quick response from customer service not at all disappointed. I would definitely recommend
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
It's a pity that shipping costs are almost as high as the (meagre) discount on these products (which in no way calls into question their quality), making this "Blackfriday" pointless unless you live near the estate, or are just passing through, as was my case!
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Response from Gérard bertrand
We apologize for your poor shopping experience due to our high shipping costs.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Cde very well managed but incomplete site. It is necessary to claim the invoice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Correct
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
The site could do with a little simplification, with a choice of red, white and sparkling wines in the price category.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Clear information, but I would have liked to know the ageing potential of the bottles.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/07/2021
Impeccable.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/07/2021
Easy to buy and quick to receive, ideal for gifts.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/06/2021
Zero stars would have been more appropriate! We're extremely disappointed! The orange wine is acidic, bordering on cheap table wine. The rosé stings despite an elegant bottle, and the white can't even be used as a cooking wine, since it's also spicy and acidic! + More than 100 spent, perhaps to make vinegar. I don't even dare open the other 5 bottles, what a shame!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/06/2021
Order received promptly with no problems. A little extra protection in the parcel would have been nice.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/06/2021
All is ok
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Each estate is very well presented, the site is well constructed No opinion on the wines because it's a gift
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
Pleasant
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Response from Gérard bertrand
Hello Chantal, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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