Customer reviews of Gérard bertrand

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Emma H.

Rating: 3 out of 5

Published on 30/12/2022 à 18h35 following a purchase from 18/12/2022

unclear transport prices (two choices are offered, but in fact the most expensive choice is applied)

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Richard N.

Rating: 3 out of 5

Published on 24/12/2022 à 19h00 following a purchase from 13/12/2022

I ordered Hospitalet 2019 on their website,i confirmed on my order confirmation and they sent me the 2020 vintage. When I asked, they told me it was a translation error on their website and that there were no more 2019s available I could have sent it back for a full refund, but I didn't have the courage to do so. No offer of a commercial gesture for their mistake...nothing! To be improved. I expect better from a company of this level.

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Conor C.

Rating: 1 out of 5

Published on 14/12/2022 à 17h13 following a purchase from 22/11/2022

Waiting three weeks for my order and still no sign

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Gerard P.

Rating: 4 out of 5

Published on 13/12/2022 à 08h28 following a purchase from 02/12/2022

Just a small remark after several calls to different numbers I never got anyone. I received a thank you email for a loyal customer this is my first order?

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Alex R.

Rating: 4 out of 5

Published on 08/12/2022 à 12h04 following a purchase from 27/11/2022

Fast, easy and good graphics: that's really good.

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Alain D.

Rating: 3 out of 5

Published on 28/11/2022 à 21h30 following a purchase from 31/10/2022

Everything OK, except exaggerated delay (for delivery abroad). Shipment held up for a long time at the forwarding agent's, but Gérard-Bertrand reacted well.

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Alexis Q.

Rating: 3 out of 5

Published on 20/11/2022 à 16h55 following a purchase from 09/11/2022

Unfortunately no wooden crate available due to stock shortage, which is understandable, but otherwise very nice, despite the packaging, which is a little light for magnum bottles...

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Yannick B.

Rating: 1 out of 5

Published on 10/11/2022 à 13h53 following a purchase from 29/10/2022

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Yannick B.

Rating: 1 out of 5

Published on 10/11/2022 à 13h53 following a purchase from 29/10/2022

-

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Yannick B.

Rating: 1 out of 5

Published on 10/11/2022 à 13h53 following a purchase from 29/10/2022

-

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Yannick B.

Rating: 1 out of 5

Published on 10/11/2022 à 13h53 following a purchase from 29/10/2022

-

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Pierre Jean R.

Rating: 3 out of 5

Published on 05/11/2022 à 15h07 following a purchase from 26/10/2022

There is some ambiguity between the names Hospitalet and Hospitalitas. The difference needs to be better explained.

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Alain M.

Rating: 4 out of 5

Published on 15/10/2022 à 17h43 following a purchase from 04/10/2022

Delivery instructions complied with

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Loïc S.

Rating: 4 out of 5

Published on 24/09/2022 à 13h58 following a purchase from 30/08/2022

Slow delivery but good overall

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Patrick E.

Rating: 4 out of 5

Published on 23/09/2022 à 13h37 following a purchase from 13/09/2022

Hello, small problem of delivery not delivered to the date indicated because problem with the deliveryman, and then it was me who was not available, that, is part of the hazards of the order ecommerce. On the seller's website, there's no indication of how long you can keep this wine.

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Ingrid M.

Rating: 4 out of 5

Published on 29/08/2022 à 10h57 following a purchase from 13/08/2022

Very organized and clear website. Order arrived well. Had clear track & trace.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/08/2022 à 13h01 following a purchase from 06/08/2022

Fast delivery and well-packaged products.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/08/2022 à 11h12 following a purchase from 07/08/2022

I was a little disappointed that the original box was not included with the order of a box of 6 bottles of hampton water.
Fast and correct delivery. Very good product.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/08/2022 à 10h07 following a purchase from 06/08/2022

A good site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/08/2022 à 22h29 following a purchase from 28/07/2022

My order was taken into account, the package was tracked and delivered on time, so the logistics were perfect.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 29/07/2022 à 10h57 following a purchase from 16/07/2022

One of the boxes I ordered was damaged in the packaging, so I couldn't use it as a gift.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 05/07/2022 à 08h49 following a purchase from 24/06/2022

nothing to say about the orange gold orange product by itself, but I had it all wrong when I saw the same product on Vinatis sold for 3.25 euros less per bottle, a difference of 39 euros on the order???

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/06/2022 à 11h21 following a purchase from 07/06/2022

Good, fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2022 à 17h26 following a purchase from 30/04/2022

good.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 02/05/2022 à 16h21 following a purchase from 22/04/2022

The red is good. The white is not dry; please indicate this when ordering. Ordinary rosé, little character.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2022 à 15h37 following a purchase from 16/03/2022

Please do not use Kuehne & Nagel for your deliveries. It's a real catastrophe, this company is beneath everything. In the end, it's you who suffers.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/02/2022 à 14h43 following a purchase from 16/02/2022

The site is good, but sometimes you get lost in the menus.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/02/2022 à 07h56 following a purchase from 10/02/2022

order well executed

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/01/2022 à 16h38 following a purchase from 08/12/2021

excellent description of the wines but not very easy to order, I had to get help from their telephone service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/12/2021 à 12h10 following a purchase from 17/12/2021

practical, efficient

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/12/2021 à 11h46 following a purchase from 18/12/2021

Perfect delivery ?
Hospitalet and Soujeole top class ?? Pic Saint Loup disappointing

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Acheteur Vérifié

Rating: 3 out of 5

Published on 24/12/2021 à 11h02 following a purchase from 14/12/2021

Everything was perfect except for the paypal payment, which was entered but totally inactive!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/12/2021 à 18h31 following a purchase from 09/12/2021

IN SPITE OF AN ERROR OF BOTTLES IS A BROKEN BOX WE RECEIVED THE SUBSCRIBER BOX WITH THE GOOD BOTTLES 3 DAYS LATER

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/12/2021 à 10h52 following a purchase from 08/12/2021

Simple, fast and on time delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/12/2021 à 19h06 following a purchase from 08/12/2021

Very happy, the site has a very good grip fast delivery and on my order there was a small oversight and after sending an email there is a very quick response from customer service not at all disappointed. I would definitely recommend

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Acheteur Vérifié

Rating: 3 out of 5

Published on 08/12/2021 à 15h09 following a purchase from 26/11/2021

It's a pity that shipping costs are almost as high as the (meagre) discount on these products (which in no way calls into question their quality), making this "Blackfriday" pointless unless you live near the estate, or are just passing through, as was my case!

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Response from Gérard bertrand Published on 08/12/2021

We apologize for your poor shopping experience due to our high shipping costs.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/11/2021 à 15h57 following a purchase from 15/11/2021

Cde very well managed but incomplete site. It is necessary to claim the invoice

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/11/2021 à 10h00 following a purchase from 21/10/2021

Correct

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/10/2021 à 15h16 following a purchase from 05/10/2021

The site could do with a little simplification, with a choice of red, white and sparkling wines in the price category.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/08/2021 à 12h56 following a purchase from 17/08/2021

Clear information, but I would have liked to know the ageing potential of the bottles.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/07/2021 à 19h12 following a purchase from 20/07/2021

Impeccable.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/07/2021 à 20h24 following a purchase from 09/07/2021

Easy to buy and quick to receive, ideal for gifts.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 10/07/2021 à 14h18 following a purchase from 30/06/2021

Zero stars would have been more appropriate! We're extremely disappointed! The orange wine is acidic, bordering on cheap table wine. The rosé stings despite an elegant bottle, and the white can't even be used as a cooking wine, since it's also spicy and acidic! + More than 100 spent, perhaps to make vinegar. I don't even dare open the other 5 bottles, what a shame!

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