Customer reviews of Gérard bertrand

9,6 /10

Based on 2 640 published reviews

5 2 363 90% 4 151 6% 3 45 2% 2 28 1% 1 53 2%

Summary of reviews

Gérard Bertrand consistently delivers fast, careful packaging and reliable delivery, with many reviews noting quick arrival, well-prepared packages, and orders that arrive in a very reasonable time. The store is praised for ease of ordering, accurate fulfillment, and products that meet expectations, including a wide range of wines that enthusiasts find suitable and well-priced. Customer service and reliability are highlighted through smooth transactions, prompt responses, and punctual, on-time deliveries, with multiple mentions of repeat orders and ongoing satisfaction. The wine selection itself is repeatedly described as strong and appealing, including favorites and organic options, contributing to high overall satisfaction and willingness to recommend.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 30/07/2021 à 19h12 following a purchase from 20/07/2021

Impeccable.

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Acheteur Vérifié

Published on 19/07/2021 à 20h24 following a purchase from 09/07/2021

Easy to buy and quick to receive, ideal for gifts.

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Acheteur Vérifié

Published on 10/07/2021 à 14h18 following a purchase from 30/06/2021

Zero stars would have been more appropriate! We're extremely disappointed! The orange wine is acidic, bordering on cheap table wine. The rosé stings despite an elegant bottle, and the white can't even be used as a cooking wine, since it's also spicy and acidic! + More than 100 spent, perhaps to make vinegar. I don't even dare open the other 5 bottles, what a shame!

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Acheteur Vérifié

Published on 10/07/2021 à 11h15 following a purchase from 29/06/2021

Order received promptly with no problems. A little extra protection in the parcel would have been nice.

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Acheteur Vérifié

Published on 07/07/2021 à 14h47 following a purchase from 25/06/2021

All is ok

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Acheteur Vérifié

Published on 17/06/2021 à 22h15 following a purchase from 06/06/2021

Each estate is very well presented, the site is well constructed No opinion on the wines because it's a gift

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Response from Gérard bertrand Published on 25/06/2021

Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service

Acheteur Vérifié

Published on 11/06/2021 à 12h16 following a purchase from 31/05/2021

....

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Response from Gérard bertrand Published on 25/06/2021

Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service

Acheteur Vérifié

Published on 01/06/2021 à 15h50 following a purchase from 22/05/2021

Pleasant

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Response from Gérard bertrand Published on 01/06/2021

Hello Chantal, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service

Acheteur Vérifié

Published on 01/06/2021 à 15h20 following a purchase from 18/04/2021

Clear and easy

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Response from Gérard bertrand Published on 01/06/2021

Hello Claire Lise, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service