Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 1, 3 and 5 stars

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C
Christophe R.
Rating: 5 out of 5
following a purchase from 15/12/2022
Perfect service.
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Thierry L.
Rating: 5 out of 5
following a purchase from 10/12/2022
Order placed on Friday, delivered on Tuesday. Perfect And Gérard Bertrand products, never disappointed.
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Richard N.
Rating: 3 out of 5
following a purchase from 13/12/2022
I ordered Hospitalet 2019 on their website,i confirmed on my order confirmation and they sent me the 2020 vintage. When I asked, they told me it was a translation error on their website and that there were no more 2019s available I could have sent it back for a full refund, but I didn't have the courage to do so. No offer of a commercial gesture for their mistake...nothing! To be improved. I expect better from a company of this level.
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Denise T.
Rating: 5 out of 5
following a purchase from 14/12/2022
Good products superfast delivery
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Rafael F.
Rating: 5 out of 5
following a purchase from 13/12/2022
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GERALD P.
Rating: 5 out of 5
following a purchase from 09/12/2022
very good site very serious
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Pascal P.
Rating: 5 out of 5
following a purchase from 10/12/2022
The parcel arrived in 2 days and was well packaged. Everything was ok, now we just have to taste the wine!!!!
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marie jose M.
Rating: 5 out of 5
following a purchase from 05/12/2022
Fast delivery. Packaging is top-notch. You'll have to taste it to judge.
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Edward D.
Rating: 5 out of 5
following a purchase from 06/12/2022
Easy to follow website, fast delivery, good packaging.
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Liliane D.
Rating: 5 out of 5
following a purchase from 05/12/2022
It's an excellent orange wine! Thanks
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Dalvina H.
Rating: 5 out of 5
following a purchase from 06/12/2022
Fantastic service. The honey was sent to the UK. Beautifully packaged. Very quick delivery. The honey is the best I had. Much better than Manuka or any other types of honey.
Thank you very much. Would recommend.
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gilles P.
Rating: 5 out of 5
following a purchase from 04/12/2022
Fast and well packaged.
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Jean-marc S.
Rating: 5 out of 5
following a purchase from 06/12/2022
Perfect
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Conor C.
Rating: 1 out of 5
following a purchase from 22/11/2022
Waiting three weeks for my order and still no sign
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Daniel M.
Rating: 5 out of 5
following a purchase from 25/11/2022
Very good, impeccable service, wide choice of quality products. Fast, tracked delivery, well-protected parcel. Would recommend!
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Noah C.
Rating: 5 out of 5
following a purchase from 30/11/2022
Still not disappointed after 2 orders
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Solène J.
Rating: 5 out of 5
following a purchase from 30/11/2022
Fast delivery, wide choice of wines, accessible to all. What more could you ask for! I'd recommend without hesitation.
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Frank F.
Rating: 5 out of 5
following a purchase from 19/11/2022
a wine to recommend
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ALAIN D.
Rating: 5 out of 5
following a purchase from 29/11/2022
Good follow-up and very fast delivery
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Didier G.
Rating: 5 out of 5
following a purchase from 28/11/2022
Very clear website and fast delivery.
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Gilles B.
Rating: 5 out of 5
following a purchase from 27/11/2022
Very fast delivery and perfectly packaged parcel Just one criticism .... having to ask for your invoice as it is impossible to retrieve it from the site
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Nathan L.
Rating: 5 out of 5
following a purchase from 25/11/2022
Fast delivery and very well protected
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philippe P.
Rating: 5 out of 5
following a purchase from 25/11/2022
I tasted Château de Villemajou by chance and it was a real revelation. Thank you Gérard Bertrand for offering us such wines.
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Bertrand D.
Rating: 5 out of 5
following a purchase from 25/11/2022
Fast, accurate delivery, definitely worth recommending.
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JEAN LOUIS F.
Rating: 5 out of 5
following a purchase from 25/11/2022
FAST, CAREFUL DELIVERY
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Jean-Luc K.
Rating: 5 out of 5
following a purchase from 26/11/2022
Perfect all round! Thank you
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enguerrand B.
Rating: 5 out of 5
following a purchase from 25/11/2022
Niquel, easy ordering and fast delivery
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Jean-Louis F.
Rating: 5 out of 5
following a purchase from 24/11/2022
Everything went very smoothly from the pre-order chat to the execution of the order.
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JEAN R.
Rating: 5 out of 5
following a purchase from 23/11/2022
easy ordering and perfect delivery
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chantal S.
Rating: 5 out of 5
following a purchase from 24/11/2022
site ok fast delivery
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Jeremy P.
Rating: 5 out of 5
following a purchase from 23/11/2022
Perfect
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SOPHIE B.
Rating: 5 out of 5
following a purchase from 23/11/2022
Very good! Order process and top-notch delivery. We discovered Gérard Bertrand wines during an evening at the Domaine during the jazz festival: great discoveries!
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Annie L.
Rating: 5 out of 5
following a purchase from 20/11/2022
We're delighted with Gérard Bertrand wines
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Marcelle Lucie S.
Rating: 5 out of 5
following a purchase from 19/11/2022
Very satisfied with my purchase, I recommend this site and this merchant, quality and refinement are at the rendezvous, fast and careful delivery.
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Alain D.
Rating: 3 out of 5
following a purchase from 31/10/2022
Everything OK, except exaggerated delay (for delivery abroad). Shipment held up for a long time at the forwarding agent's, but Gérard-Bertrand reacted well.
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Nicolas F.
Rating: 5 out of 5
following a purchase from 16/11/2022
Smooth delivery
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Terry G.
Rating: 5 out of 5
following a purchase from 08/11/2022
Site navigation and ordering: easy
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Alexis Q.
Rating: 3 out of 5
following a purchase from 09/11/2022
Unfortunately no wooden crate available due to stock shortage, which is understandable, but otherwise very nice, despite the packaging, which is a little light for magnum bottles...
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brigitte B.
Rating: 5 out of 5
following a purchase from 09/11/2022
easy to use.
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Claude B.
Rating: 5 out of 5
following a purchase from 06/11/2022
Serious house
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