Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 1 and 4 stars

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S
Salaun L.
Rating: 4 out of 5
following a purchase from 03/07/2026
Fast delivery, no breakage, just waiting to taste
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Eddie B.
Rating: 4 out of 5
following a purchase from 28/06/2026
Quality of packaging / bottle protection perfect. Communication with the seller very satisfactory. Not 5 * because one of the packages was delivered to my home and the other left 15km away, the same day by the same carrier!!
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François G.
Rating: 4 out of 5
following a purchase from 24/06/2026
Good service
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Sara J.
Rating: 1 out of 5
following a purchase from 19/06/2026
Impeccable service
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Franck B.
Rating: 4 out of 5
following a purchase from 09/06/2026
Perfect delivery! Fresh and nice rosé well balanced
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Federico O.
Rating: 4 out of 5
following a purchase from 29/05/2026
Everything is perfect, the only thing is that the recipe book received is not as shown on the website (instead of a hardcover I received a spiral-bound one..)
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Jocelyne F.
Rating: 4 out of 5
following a purchase from 11/05/2026
As usual, the Naturae Syrah red is excellent, as is the Naturae Chardonnay 2025 organic white. However, I was disappointed not to find the Naturae Syrah rosé on your site like last year. I bought instead the Prima Nature Syrah rosé, but I was disappointed because it is slightly sparkling which I personally do not appreciate. I preferred the Naturae Syrah rosé.
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Serge T.
Rating: 4 out of 5
following a purchase from 12/05/2026
I ordered rosé Côtes des Roses, which you charged me 8 euros with a 10% discount. Is it normal to find it in the supermarket at 7.20 euros, and currently at 5.75 on promotion?
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Sophie A.
Rating: 4 out of 5
following a purchase from 01/05/2026
Nothing
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Philippe T.
Rating: 4 out of 5
following a purchase from 28/04/2026
Nothing to report
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Dina R.
Rating: 4 out of 5
following a purchase from 26/04/2026
Package delivered quickly. However, the wooden box was slightly damaged upon unpacking.
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Branko B.
Rating: 1 out of 5
following a purchase from 26/04/2026
No information on the number of packages which creates confusion and no one to contact despite the emails sent
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Rodolphe C.
Rating: 4 out of 5
following a purchase from 14/04/2026
Order compliant and fast delivery in two stages however
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Benjamin F.
Rating: 1 out of 5
following a purchase from 10/04/2026
Deuxième fois que j'ai un problème avec le service ventes/après-ventes de Gerard Bertrand. J'apprécie leur vin mais je ne recommande pas de commander directement avec eux.
M
Michel C.
Rating: 1 out of 5
following a purchase from 10/04/2026
Unfulfilled promise of a commercial gesture
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Denis C.
Rating: 4 out of 5
following a purchase from 10/04/2026
No problem
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Olivier M.
Rating: 4 out of 5
following a purchase from 07/04/2026
Complete satisfaction
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Delphine H.
Rating: 1 out of 5
following a purchase from 04/04/2026
the wine is much more expensive than at grand frais ....
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Kevin E.
Rating: 1 out of 5
following a purchase from 28/03/2026
Despite several emails and messages, I have not received a response
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Francis M.
Rating: 4 out of 5
following a purchase from 15/03/2026
Everything was OK.
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Magali S.
Rating: 4 out of 5
following a purchase from 14/03/2026
Good
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Ritte R.
Rating: 4 out of 5
following a purchase from 03/03/2026
order received in several parts, too bad
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SANDRINE H.
Rating: 4 out of 5
following a purchase from 12/02/2026
Great
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Roussiez Roussiez R.
Rating: 4 out of 5
following a purchase from 05/02/2026
Good, except that I did not find the 12 btl+ magnum pack with VISSÉ capsule, so I bought one with a cork. Lack of clarity or is it me getting older?
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Fernand T.
Rating: 4 out of 5
following a purchase from 09/01/2026
Hello Very satisfied
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Jean luc V.
Rating: 4 out of 5
following a purchase from 05/01/2026
very good and fast delivery
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Anne C.
Rating: 4 out of 5
following a purchase from 21/12/2025
Very satisfied with my order, the only downside is that I find it a shame that in the set of 4 decorated bottles there is no box because I received them in the carton with 2 empty spaces, for gifting it's not great, it looks like we took from it. Great idea the recipe booklet.
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Jean pierre M.
Rating: 4 out of 5
following a purchase from 10/12/2025
I prefer home delivery
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Steve B.
Rating: 4 out of 5
following a purchase from 01/12/2025
Excellent
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Claude V.
Rating: 4 out of 5
following a purchase from 24/11/2025
in accordance with my request as usual
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Guy B.
Rating: 1 out of 5
following a purchase from 20/11/2025
Very disappointed with my order... The same wine is offered much cheaper in supermarkets: U. This seems indecent...
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Response from Gérard bertrand
Hello Guy,

Thank you for your feedback. We understand your disappointment and are sorry to hear that you found our price less competitive. We strive to offer you quality products and exceptional service. Please feel free to contact us to discuss your experience.

Best regards,
The Gérard Bertrand team
G
Gerard D.
Rating: 4 out of 5
following a purchase from 16/11/2025
very correct and very fast delivery, super service
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Franck F.
Rating: 4 out of 5
following a purchase from 15/11/2025
Just a pity that for the shipment the bottles were slipped into a bubble wrap box and were not packed in a 6-bottle carton.
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C
Corinne F.
Rating: 1 out of 5
following a purchase from 10/11/2025
I have not received the expected bottle format. I made a complaint that has not been followed up to this day.
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Erick D.
Rating: 4 out of 5
following a purchase from 10/10/2025
Very good wine for an evening with friends perfect even for a family meal to recommend and to recommend for the coming months
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Jean michel M.
Rating: 4 out of 5
following a purchase from 09/10/2025
precise, fast, good follow-up
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Adrien P.
Rating: 1 out of 5
following a purchase from 04/10/2025
I ordered 12 bottles and I received 11
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Monique G.
Rating: 1 out of 5
following a purchase from 01/10/2025
thank you I ordered non-alcoholic rosé this is not what I received
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Vasen D.
Rating: 1 out of 5
following a purchase from 28/09/2025
Hello, some issues with delivery, otherwise the experience remains perfect, just need to taste
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Jean-Louis D.
Rating: 4 out of 5
following a purchase from 31/08/2025
Good quality white wine not yet tested I hope to find the sensations known during my first tasting a few years ago Mr. Dapoigny
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