Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 545 published reviews
5 2 271 89% 4 148 6% 3 45 2% 2 28 1% 1 53 2%

Summary of reviews

Gérard bertrand delivers consistently fast and reliable service, with many notes highlighting ultra-fast or very fast delivery, efficient tracking, and well-packaged shipments that keep bottles intact. Customers praise the quality of wines at attractive or reasonable prices, with multiple mentions of quality products and favorable value for money. The shopping experience is described as simple and seamless, with easy ordering, professional service, and useful follow-up, including accurate delivery timing and responsive communication. Overall, the store is viewed as dependable for timely arrivals, strong product quality, and attentive customer care.

Reviews 1 and 4 stars

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C
Claude L.
Rating: 4 out of 5
following a purchase from 31/01/2025
Perfect
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Jacques D.
Rating: 4 out of 5
following a purchase from 31/01/2025
the package was not delivered on the date originally planned, but it was delivered anyway, so forgiven.
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Michael R.
Rating: 4 out of 5
following a purchase from 25/12/2024
The transportation company was not professional The wine is great
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Laurent D.
Rating: 4 out of 5
following a purchase from 21/12/2024
The delivery just before Christmas was excellent, and the communication and follow-up excellent. On the other hand, be careful when naming your products online, because I was actually hoping to have a real assortment of cheeses delivered with your bottle (which would be a nice idea, don't you think) and not a kit with a piece of wood and knives.
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Thierry D.
Rating: 1 out of 5
following a purchase from 19/12/2024
50% more expensive than in physical stores! And does not respond to complaints!!! Forget eCommerce !!!
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Gautier F.
Rating: 1 out of 5
following a purchase from 13/12/2024
The image of the box does not correspond to the bottles inside. And the description of the bottles below is not really visible, so I'm disappointed with my purchase.
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Carine D.
Rating: 4 out of 5
following a purchase from 13/12/2024
Very good wine- ordered again- Poor communication with the transport process- End well done!
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Hubert C.
Rating: 1 out of 5
following a purchase from 11/12/2024
Wooden case damaged.
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Serge S.
Rating: 4 out of 5
following a purchase from 09/12/2024
Very good wine that I love
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Thierry C.
Rating: 1 out of 5
following a purchase from 03/12/2024
I received my bottle on time but there isn't even a Gérard Bertrand paper bag to offer the bottle. Not very commercial !!!
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Valerie S.
Rating: 4 out of 5
following a purchase from 01/12/2024
Order received promptly
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Joël E.
Rating: 4 out of 5
following a purchase from 29/11/2024
No problems with the product, which I know and like, but some problems with delivery.
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Lea R.
Rating: 1 out of 5
following a purchase from 29/11/2024
Il me manque la moitié
N
Nicole E.
Rating: 4 out of 5
following a purchase from 21/10/2024
Book received very quickly
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Francis M.
Rating: 1 out of 5
following a purchase from 12/10/2024
The collis arrived by DPD, notifying us by e-mail at 7.43am and delivered at 8.30am. Luckily I was still there. It's the same every time, they deliver without warning.
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Jean Bernard D.
Rating: 1 out of 5
following a purchase from 06/10/2024
I have not received the parcel
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Mauricia A.
Rating: 4 out of 5
following a purchase from 06/10/2024
Excellent
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D
Didier K.
Rating: 4 out of 5
following a purchase from 29/09/2024
I thought the prizes came with a cardboard box.
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Philip R.
Rating: 4 out of 5
following a purchase from 27/09/2024
I did not receive the recipes with my order.
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Dany L.
Rating: 4 out of 5
following a purchase from 10/09/2024
I especially like his Viala and Hospitalitas ... which are excellent.
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Michel B.
Rating: 4 out of 5
following a purchase from 11/09/2024
Never disappointed! Good value for money. Delivery on time. Very good
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Jean-Yves B.
Rating: 4 out of 5
following a purchase from 03/09/2024
It's not the first time I've ordered wine and I'm satisfied; it's just a shame that the parcels don't all arrive at the same time.
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Massart C M.
Rating: 1 out of 5
following a purchase from 29/08/2024
My order arrived broken so couldn't see anything not accepted at the relay point! 😏
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Dominique B.
Rating: 4 out of 5
following a purchase from 27/08/2024
Top
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Rene D.
Rating: 4 out of 5
following a purchase from 22/08/2024
Good wines. Good service.
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Jean Pierre Geubel G.
Rating: 4 out of 5
following a purchase from 05/08/2024
Excellent quality product. Vintage 2023 totally different from the previous ones and much appreciated! on the other hand, the carriers are a black spot: delivery of 10 parcels in 3 x!!! obligation to reschedule the dates and free up time to wait for these carriers => DPD and DHL: rating: ZERO!
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Michel C.
Rating: 4 out of 5
following a purchase from 21/08/2024
It's all good except for the delivery, as the wooden crate arrived broken, as did the dividers. It's a miracle that the blles remained intact.
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Dominique D.
Rating: 4 out of 5
following a purchase from 17/08/2024
Great communication and perfect delivery times, the only small fault is the Chronopost delivery...
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Manuel P.
Rating: 4 out of 5
following a purchase from 24/07/2024
Hello Following an order for six bottles of Hospitalas, I did receive the six bottles, but in a cardboard box when they were supposed to be in their wooden box. In the end, despite some delays, Mr Bazin, the person in charge of on- line orders, solved the problem to my complete satisfaction. Manuel Pires
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Adrian P.
Rating: 1 out of 5
following a purchase from 17/08/2024
Unfortunately my box came completely damaged. We were lucky the bottles were not shattered. The service was fast. That was the good part, but it was meant to be a present and we could not deliver with the box under those conditions. We still love your wine and we will order more, for sure, but wanted to pass the feedback, as I am aware that shipping its a third party and not your company. I will reply to the email with pictures of the box. Thanks
Response from Gérard bertrand
We are very sorry for the inconvenience caused by the broken wooden case and will make sure to transfer the issue to our shipping partner.
M
Meunier M.
Rating: 1 out of 5
following a purchase from 10/08/2024
Collector's box arrived broken and no news from customer service after complaint.
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B
Benedicte P.
Rating: 4 out of 5
following a purchase from 06/08/2024
Your products are carefully packaged, the delivery time was perfect. Chronopost's service, on the other hand, was null and void. I had to travel 25 km AR to collect my parcel from their warehouse even though I had requested a delivery date that suited me thanks to their website and they had acknowledged receipt. But the driver decided otherwise, and I lost 2 hours because of their lack of service.
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B
Benno R.
Rating: 1 out of 5
following a purchase from 30/07/2024
Ich warte immer noch auf die Lieferung und musste zusätzlich Einfuhrzoll bezahlen obschon die Preise in CHF angegeben waren.
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B
Bernard P.
Rating: 4 out of 5
following a purchase from 27/07/2024
I appreciate the choice of organic wines, which are of a satisfactory standard and offer excellent value for money.
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Bernard W.
Rating: 4 out of 5
following a purchase from 21/07/2024
Well-balanced wine. Fast delivery.
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Daniele P.
Rating: 4 out of 5
following a purchase from 20/07/2024
very good wine to drink cool in summer
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Nathalie D.
Rating: 4 out of 5
following a purchase from 13/07/2024
Very satisfied! Would recommend.
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Ari H.
Rating: 1 out of 5
following a purchase from 11/07/2024
The wooden box was damaged
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Harald K.
Rating: 4 out of 5
following a purchase from 29/06/2024
Hello, I was very satisfied, but my French is not very good so I would have liked to receive an email in English. I thought it was great that you didn't need a signature for the wine package. It was extremely convenient. Sincerely Harald Kronseder
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Gigon J.
Rating: 4 out of 5
following a purchase from 11/06/2024
Thank you
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