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T
Rating: 1 out of 5
50% more expensive than in physical stores! And does not respond to complaints!!! Forget eCommerce !!!
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Reviews 1 and 4 stars
Reset filtersG
Rating: 1 out of 5
The image of the box does not correspond to the bottles inside. And the description of the bottles below is not really visible, so I'm disappointed with my purchase.
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C
Rating: 4 out of 5
Very good wine- ordered again- Poor communication with the transport process- End well done!
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H
Rating: 1 out of 5
Wooden case damaged.
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S
Rating: 4 out of 5
Very good wine that I love
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T
Rating: 1 out of 5
I received my bottle on time but there isn't even a Gérard Bertrand paper bag to offer the bottle. Not very commercial !!!
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V
Rating: 4 out of 5
Order received promptly
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J
Rating: 4 out of 5
No problems with the product, which I know and like, but some problems with delivery.
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L
Rating: 1 out of 5
Il me manque la moitié
N
Rating: 4 out of 5
Book received very quickly
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F
Rating: 1 out of 5
The collis arrived by DPD, notifying us by e-mail at 7.43am and delivered at 8.30am. Luckily I was still there. It's the same every time, they deliver without warning.
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J
Rating: 1 out of 5
I have not received the parcel
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M
Rating: 4 out of 5
Excellent
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D
Rating: 4 out of 5
I thought the prizes came with a cardboard box.
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P
Rating: 4 out of 5
I did not receive the recipes with my order.
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D
Rating: 4 out of 5
I especially like his Viala and Hospitalitas ... which are excellent.
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M
Rating: 4 out of 5
Never disappointed! Good value for money. Delivery on time. Very good
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J
Rating: 4 out of 5
It's not the first time I've ordered wine and I'm satisfied; it's just a shame that the parcels don't all arrive at the same time.
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M
Rating: 1 out of 5
My order arrived broken so couldn't see anything not accepted at the relay point! 😏
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D
Rating: 4 out of 5
Top
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R
Rating: 4 out of 5
Good wines. Good service.
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J
Rating: 4 out of 5
Excellent quality product. Vintage 2023 totally different from the previous ones and much appreciated! on the other hand, the carriers are a black spot: delivery of 10 parcels in 3 x!!! obligation to reschedule the dates and free up time to wait for these carriers => DPD and DHL: rating: ZERO!
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M
Rating: 4 out of 5
It's all good except for the delivery, as the wooden crate arrived broken, as did the dividers. It's a miracle that the blles remained intact.
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D
Rating: 4 out of 5
Great communication and perfect delivery times, the only small fault is the Chronopost delivery...
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M
Rating: 4 out of 5
Hello Following an order for six bottles of Hospitalas, I did receive the six bottles, but in a cardboard box when they were supposed to be in their wooden box. In the end, despite some delays, Mr Bazin, the person in charge of on- line orders, solved the problem to my complete satisfaction. Manuel Pires
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A
Rating: 1 out of 5
Unfortunately my box came completely damaged. We were lucky the bottles were not shattered. The service was fast. That was the good part, but it was meant to be a present and we could not deliver with the box under those conditions. We still love your wine and we will order more, for sure, but wanted to pass the feedback, as I am aware that shipping its a third party and not your company. I will reply to the email with pictures of the box. Thanks
Response from Gérard bertrand
We are very sorry for the inconvenience caused by the broken wooden case and will make sure to transfer the issue to our shipping partner.
M
Rating: 1 out of 5
Collector's box arrived broken and no news from customer service after complaint.
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B
Rating: 4 out of 5
Your products are carefully packaged, the delivery time was perfect. Chronopost's service, on the other hand, was null and void. I had to travel 25 km AR to collect my parcel from their warehouse even though I had requested a delivery date that suited me thanks to their website and they had acknowledged receipt. But the driver decided otherwise, and I lost 2 hours because of their lack of service.
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B
Rating: 1 out of 5
Ich warte immer noch auf die Lieferung und musste zusätzlich Einfuhrzoll bezahlen obschon die Preise in CHF angegeben waren.
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B
Rating: 4 out of 5
I appreciate the choice of organic wines, which are of a satisfactory standard and offer excellent value for money.
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B
Rating: 4 out of 5
Well-balanced wine. Fast delivery.
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D
Rating: 4 out of 5
very good wine to drink cool in summer
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N
Rating: 4 out of 5
Very satisfied! Would recommend.
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A
Rating: 1 out of 5
The wooden box was damaged
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H
Rating: 4 out of 5
Hello, I was very satisfied, but my French is not very good so I would have liked to receive an email in English. I thought it was great that you didn't need a signature for the wine package. It was extremely convenient. Sincerely Harald Kronseder
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G
Rating: 4 out of 5
Thank you
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L
Rating: 4 out of 5
Nothing to say, everything was perfect
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M
Rating: 1 out of 5
Wines not really pleasant to drink. No pleasure
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F
Rating: 1 out of 5
Still not received
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S
Rating: 1 out of 5
The site advertised free delivery on orders over 25 euros if I remember correctly. And I paid a fee because, according to the reply I received, the promotion was over.
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