The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
order with incomplete delivery yet paid in advance. after phone contact with the winemaker we are still waiting for the delivery of the 4th package. 3 delivered out of the 4 paid.
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Alain V.
Rating: 1 out of 5
following a purchase from 12/07/2025
package not received on the scheduled date and no news to date
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Response from Gérard bertrand
Hello Alain,
We are sorry to hear that your package did not arrive on time. We understand the importance of your order and kindly ask you to contact us privately so that we can resolve this issue quickly. Thank you for your understanding.
Best regards,
The Gérard Bertrand team.
G
Guette D.
Rating: 5 out of 5
following a purchase from 11/07/2025
Perfect.
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Philippe L.
Rating: 5 out of 5
following a purchase from 11/07/2025
Always perfect!
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Stephane J.
Rating: 5 out of 5
following a purchase from 11/07/2025
All good, bottles well protected, very good follow-up, well done.
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Jean michel A.
Rating: 5 out of 5
following a purchase from 11/07/2025
I had no issues regarding the delivery.
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Jean-jacques H.
Rating: 5 out of 5
following a purchase from 10/07/2025
Very high quality wine delivered the day after the order.
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Benoit B.
Rating: 5 out of 5
following a purchase from 09/07/2025
Quick processing of the order.
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Pascal U.
Rating: 5 out of 5
following a purchase from 09/07/2025
Everything is perfect as always. A big thank you
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Jean P.
Rating: 1 out of 5
following a purchase from 08/07/2025
Hello, On July 10, I sent an email to [email protected] to report that I was unable to register for the loyalty program. You did not respond! I am forwarding this email along with two screenshots hoping to hear back. Best regards. Jean Pierlot
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Pascal P.
Rating: 5 out of 5
following a purchase from 07/07/2025
very good
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Roberto V.
Rating: 5 out of 5
following a purchase from 08/07/2025
great service
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Jose C.
Rating: 5 out of 5
following a purchase from 08/07/2025
Top notch. Excellent value for money. Fast delivery.
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Bruno G.
Rating: 5 out of 5
following a purchase from 08/07/2025
Magnificent. Ordered on Tuesday night in my bed, received on Thursday, directly chilled and a wonderful aperitif on Friday. We had a great time.
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Philippe louis constantin P.
Rating: 5 out of 5
following a purchase from 08/07/2025
Wine already tested before and very appreciated, delivery without issue.
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Fabienne V.
Rating: 5 out of 5
following a purchase from 08/07/2025
In accordance with the description, very beautiful box, thank you very much Fabienne
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Jean-Luc T.
Rating: 5 out of 5
following a purchase from 01/07/2025
Fast service
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Christophe C.
Rating: 5 out of 5
following a purchase from 06/07/2025
Perfect excellent clear site fast and secure delivery. And on top of that the wine is delicious
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Chantal B.
Rating: 5 out of 5
following a purchase from 05/07/2025
Very pleasant wine and top service!
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Gerard albert leon D.
Rating: 5 out of 5
following a purchase from 06/07/2025
Ras
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Helene H.
Rating: 5 out of 5
following a purchase from 05/07/2025
Delivered very quickly, thank you! And I really like this rosé in this season, it is a success. The organic aspect is a plus.
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Regis G.
Rating: 5 out of 5
following a purchase from 05/07/2025
Very good
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Marie Paule B.
Rating: 5 out of 5
following a purchase from 05/07/2025
Very satisfied with the products
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Willy D.
Rating: 5 out of 5
following a purchase from 05/07/2025
Correct, fast and neat
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Sandrine S.
Rating: 5 out of 5
following a purchase from 02/07/2025
Very good
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Julien L.
Rating: 5 out of 5
following a purchase from 04/07/2025
Perfect!
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Charles B.
Rating: 5 out of 5
following a purchase from 02/07/2025
Package sent on time. Wine always excellent (in moderation)
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Alain G.
Rating: 5 out of 5
following a purchase from 04/07/2025
No problem
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Dominique B.
Rating: 5 out of 5
following a purchase from 02/07/2025
Perfect!
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Eric B.
Rating: 5 out of 5
following a purchase from 02/07/2025
Very good, satisfied
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Jean B.
Rating: 5 out of 5
following a purchase from 02/07/2025
Everything went well! Gift arrived on time
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Nicolas M.
Rating: 5 out of 5
following a purchase from 02/07/2025
Perfect
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Sebastien F.
Rating: 5 out of 5
following a purchase from 02/07/2025
Fast delivery, wine meets my expectations
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Pascal L.
Rating: 5 out of 5
following a purchase from 02/07/2025
It's great
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Carine B.
Rating: 5 out of 5
following a purchase from 01/07/2025
Very good
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Jean-Francois B.
Rating: 5 out of 5
following a purchase from 01/07/2025
Great selection of quality products
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Sylvie Q.
Rating: 5 out of 5
following a purchase from 01/07/2025
Well protected package. Fast delivery. Haven't tasted it yet!
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Bernard G.
Rating: 5 out of 5
following a purchase from 29/06/2025
Very satisfied
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Carole M.
Rating: 5 out of 5
following a purchase from 29/06/2025
Very good wine, I didn't know it, it was recommended to me and honestly I recommend it, thank you for the experience
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Martine C.
Rating: 5 out of 5
following a purchase from 28/06/2025
Everything is ok
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