Customer reviews of Gérard bertrand

9,6 /10

Based on 2 640 published reviews

5 2 363 90% 4 151 6% 3 45 2% 2 28 1% 1 53 2%

Summary of reviews

Gérard Bertrand consistently delivers fast, careful packaging and reliable delivery, with many reviews noting quick arrival, well-prepared packages, and orders that arrive in a very reasonable time. The store is praised for ease of ordering, accurate fulfillment, and products that meet expectations, including a wide range of wines that enthusiasts find suitable and well-priced. Customer service and reliability are highlighted through smooth transactions, prompt responses, and punctual, on-time deliveries, with multiple mentions of repeat orders and ongoing satisfaction. The wine selection itself is repeatedly described as strong and appealing, including favorites and organic options, contributing to high overall satisfaction and willingness to recommend.

1 star review

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Xavier F.

Published on 12/03/2024 à 17h11 following a purchase from 02/03/2024

Hello, The wooden crate was sent broken (the delivery box was in perfect condition). It's a miracle that the bottles didn't break in transit.

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Sabine B.

Published on 21/02/2024 à 16h14 following a purchase from 02/02/2024

Package not delivered thank you for refunding me

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Alain D.

Published on 26/01/2024 à 10h25 following a purchase from 15/01/2024

Completely satisfied except for the Chronopost delivery which was postponed 3 times over 24 hours.

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Maxime C.

Published on 19/01/2024 à 08h44 following a purchase from 06/01/2024

Still waiting for a reply to my e-mail about the missing bottle

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Fabiana N.

Published on 16/09/2023 à 13h24 following a purchase from 05/09/2023

I never received my order and I'm waiting for the outcome of my complaint... I can't find out where my parcel was dropped off...?

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Jan I.

Published on 14/09/2023 à 16h16 following a purchase from 03/09/2023

I apologize for my poor review, but I have only received 12 bottles and am waiting for the other 4 packages. I have already written to you several times.

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Nicolas M.

Published on 28/08/2023 à 12h43 following a purchase from 18/08/2023

The order received (2022) did not correspond to the desired order (2021). A big surprise 2 disappointment for the first order in a "high-end" house.

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Patrick D.

Published on 28/07/2023 à 22h54 following a purchase from 14/07/2023

Hello I received the prima Nature, but not L'estagnère. Instead I received a bottle of rosé. I sent a message by email. No answer. For more than a week.

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Barbara G.

Published on 10/07/2023 à 19h13 following a purchase from 26/06/2023

Product not yet received

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Dr.doris P.

Published on 10/07/2023 à 15h01 following a purchase from 14/06/2023

Unfurtunately I never received the order. The vine was sent back to you.

Conor C.

Published on 14/12/2022 à 17h13 following a purchase from 22/11/2022

Waiting three weeks for my order and still no sign

Yannick B.

Published on 10/11/2022 à 13h53 following a purchase from 29/10/2022

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Acheteur Vérifié

Published on 10/07/2021 à 14h18 following a purchase from 30/06/2021

Zero stars would have been more appropriate! We're extremely disappointed! The orange wine is acidic, bordering on cheap table wine. The rosé stings despite an elegant bottle, and the white can't even be used as a cooking wine, since it's also spicy and acidic! + More than 100 spent, perhaps to make vinegar. I don't even dare open the other 5 bottles, what a shame!

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