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F
Rating: 2 out of 5
Incomplete package
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
2 star reviews
Reset filtersK
Rating: 2 out of 5
Le transporteur choisi n’a pas su livrer comme prévu et j’ai du chercher où était mon colis.
D
Rating: 2 out of 5
Bottle protection is not compliant for transport broken bottle
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C
Rating: 2 out of 5
well received, but impossible to communicate with the seller. Question remained unanswered. disappointed
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E
Rating: 2 out of 5
little quality
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B
Rating: 2 out of 5
Good logistics.
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F
Rating: 2 out of 5
Hello I am still in contact with you because I am missing 3 bottles in the package. I am waiting to know how it will go. Thank you
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J
Rating: 2 out of 5
your carrier is not serious. When I opened the box that protected the wine sets, one was in a bad state. The person who prepared the order should have seen it; it had no place in the package.
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G
Rating: 2 out of 5
I still haven't received my entire order!!! I'm missing 12 large blue bottles!!!
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F
Rating: 2 out of 5
The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.
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Response from Gérard bertrand
Hello Fabien,
Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.
Best regards,
The team of Gérard Bertrand
Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.
Best regards,
The team of Gérard Bertrand
M
Rating: 2 out of 5
The order arrived after the agreed date.
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J
Rating: 2 out of 5
Big confusion with the order, whether intentional or not? In any case, I remain in doubt. Offering a set of 6 bottles and only receiving one!!!!!!!
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F
Rating: 2 out of 5
18 bottles delivered, or 3 boxes and 3 deliveries in 6 days ...
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A
Rating: 2 out of 5
If you order wine in wooden crates, the wine is delivered in cartons and the crates empty. It's up to the recipient to make the necessary arrangements, just like at Ikea.
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B
Rating: 2 out of 5
Fast delivery, but the vintages that arrived were not those described. Hence the return.
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S
Rating: 2 out of 5
Hello, I am disappointed with my delivery. Because in one of the two packages there was breakage and a bottle of Naturea Chardonnay missing. Best regards.
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S
Rating: 2 out of 5
Disappointed with the commercial relationship
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S
Rating: 2 out of 5
My order has still not arrived
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D
Rating: 2 out of 5
the order was delivered to a relay point and not to the address indicated. no delivery in switzerland bottles ordered with screw cap arrived with standard cap
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A
Rating: 2 out of 5
well received my package perfect, a little disappointed by the wine, very good smell, fruity taste, the first time after a little impression of drinking red wine with water
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S
Rating: 2 out of 5
I still haven't received my parcel chrono says my parcel is damaged I'm still waiting to receive my parcel
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P
Rating: 2 out of 5
bonjour je pensais boire un vin plus fruité, mais en réalité c'est comme un vin blanc sec sans saveur. ceci n'est que mon appréciation et ne remet pas en cause votre travail bonne journée
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J
Rating: 2 out of 5
Boxes vides❗️❗️
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M
Rating: 2 out of 5
to offer 6 bottles out of an order of 12, I asked for a box which was refused.merci Gérard Bertrand.
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Response from Gérard bertrand
Hello Monique C., Thank you for your feedback and our email exchanges. As we agreed, we unfortunately do not offer gift box services, hence our negative response to your request. Kind regards
D
Rating: 2 out of 5
Nice bottles but the 3 Wines are undrinkable...pitted and maderoise...!!!!!
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A
Rating: 2 out of 5
The wine will be amazing as always but being charged £75 by British customs on top of the £40 shipping fee makes this way too expensive to do again. We will just have to go without.
A
Rating: 2 out of 5
The carton arrived in good condition.
The box arrived in good condition, but inside, the wooden crate containing the bottles was smashed by the bottles, which weren't locked in at all. The little wooden dividers holding the bottles were too loose, and all broke into a thousand pieces, in the 2 crates I received within a few days of each other. For a wine of this price, the wooden crates could be better designed and made.
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The box arrived in good condition, but inside, the wooden crate containing the bottles was smashed by the bottles, which weren't locked in at all. The little wooden dividers holding the bottles were too loose, and all broke into a thousand pieces, in the 2 crates I received within a few days of each other. For a wine of this price, the wooden crates could be better designed and made.