Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 2, 3, 4 and 5 stars

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C
Claudia L.
Rating: 5 out of 5
following a purchase from 29/07/2025
Lovely wine, prompt delivery, excellent experience.
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Stephane D.
Rating: 5 out of 5
following a purchase from 23/07/2025
Delivery ok, very good Rosé wine, satisfied
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Frank B.
Rating: 5 out of 5
following a purchase from 28/07/2025
Excellent wine selection - safe and fast delivery! Very good!
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Gael S.
Rating: 5 out of 5
following a purchase from 28/07/2025
Excellent product
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Gareth E.
Rating: 5 out of 5
following a purchase from 28/07/2025
All good so far . Arrived rapidly and in good order. Looking forward to enjoying some excellent wine. Regards Gareth
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Isabelle W.
Rating: 5 out of 5
following a purchase from 28/07/2025
Fast and professional Thank you
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Olivier S.
Rating: 5 out of 5
following a purchase from 28/07/2025
Perfect
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Lance A.
Rating: 5 out of 5
following a purchase from 26/07/2025
Delivered with care and delivered to my home even i live in Luxembourg
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Michel L.
Rating: 5 out of 5
following a purchase from 27/07/2025
Perfect delivery and products
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Daniel F.
Rating: 5 out of 5
following a purchase from 27/07/2025
Perfect package Fast delivery
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Benoit L.
Rating: 5 out of 5
following a purchase from 26/07/2025
perfect
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Gregoire B.
Rating: 5 out of 5
following a purchase from 26/07/2025
Super product very good and delivery times respected
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Fabien H.
Rating: 2 out of 5
following a purchase from 25/07/2025
The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.
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Response from Gérard bertrand
Hello Fabien,

Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.

Best regards,
The team of Gérard Bertrand
C
Celine V.
Rating: 5 out of 5
following a purchase from 19/07/2025
exceptional wine really very good and fresh. Order processed and respected quickly, I recommend 100%.
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Response from Gérard bertrand
Hello Céline,

Thank you so much for your flattering review and your perfect rating! We are delighted that you enjoyed our wines and that your order was processed quickly. Your recommendation means a lot to us and motivates us to continue offering the best.

See you soon on our site!

Best regards,
The Gérard Bertrand team
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Isabelle B.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast delivery, good quality-price ratio.
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Pascal L.
Rating: 5 out of 5
following a purchase from 24/07/2025
Product still as good and fast delivery
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Pascal D.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast
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Michael W.
Rating: 5 out of 5
following a purchase from 22/07/2025
The articles ordered were received within 2 days, faster than I was expecting.
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Gerard B.
Rating: 4 out of 5
following a purchase from 21/07/2025
Nothing to report
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Bertrand B.
Rating: 5 out of 5
following a purchase from 21/07/2025
Perfect
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Annick M.
Rating: 5 out of 5
following a purchase from 20/07/2025
Good wine without sulfites and good fast delivery...
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François S.
Rating: 5 out of 5
following a purchase from 18/07/2025
Good value for money wine. Thank you for the bucket.
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Alain M.
Rating: 4 out of 5
following a purchase from 19/07/2025
I haven't tasted the wine yet. Delivery as expected. Very correct packaging.
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Patricia N.
Rating: 5 out of 5
following a purchase from 19/07/2025
Already great wine, easy and quick order
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Sserge E.
Rating: 5 out of 5
following a purchase from 19/07/2025
Worry-free delivery, quality wines!
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Pierremonique R.
Rating: 5 out of 5
following a purchase from 18/07/2025
I haven't tasted the wines from my order yet, but having already bought wine from the different properties of Mr. Bertrand, I have never been disappointed, they are safe values.
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Marie R.
Rating: 3 out of 5
following a purchase from 18/07/2025
Significant delay compared to the announced deadline, several times canceled and still not resolved! -Absence of presentation while the recipients were waiting at their home. Moreover, no possible delivery to 'La Poste' in case of absence, and especially no DPD pickup point nearby. The recipients had to go to Lunel! The package was still not there! They have to go back there while they live in Aimargues! And have an art gallery in L'Isle sur la Sorgue. Too bad! There are many villages. Fortunately, it's my family and they dared to inform me! Give your customers the choice of the delivery person! As far as I'm concerned, and thanks to you! this gift has only created problems.
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Jocelyne F.
Rating: 5 out of 5
following a purchase from 16/07/2025
Naturae wines without sulfites are excellent wines. Perfect delivery. Very attentive customer service.
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Valerie H.
Rating: 5 out of 5
following a purchase from 15/07/2025
Excellent service and outstanding wine!
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Christine D.
Rating: 5 out of 5
following a purchase from 15/07/2025
Rosé wine of excellent quality that I recommend.
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Philippe D.
Rating: 5 out of 5
following a purchase from 15/07/2025
Perfect
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Parrick L.
Rating: 5 out of 5
following a purchase from 15/07/2025
speed
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Arnaud D.
Rating: 5 out of 5
following a purchase from 14/07/2025
Order delivered quickly. Interesting quality-price ratio.
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Ute R.
Rating: 5 out of 5
following a purchase from 13/07/2025
I see fast and uncomplicated delivery of high-quality delicious quality wine, I am always very happy to be your customer and my friends have also become your customers
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Guette D.
Rating: 5 out of 5
following a purchase from 11/07/2025
Perfect.
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Philippe L.
Rating: 5 out of 5
following a purchase from 11/07/2025
Always perfect!
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Stephane J.
Rating: 5 out of 5
following a purchase from 11/07/2025
All good, bottles well protected, very good follow-up, well done.
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Jean michel A.
Rating: 5 out of 5
following a purchase from 11/07/2025
I had no issues regarding the delivery.
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Claude V.
Rating: 4 out of 5
following a purchase from 10/07/2025
Used to placing orders, no problem.
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Jean-jacques H.
Rating: 5 out of 5
following a purchase from 10/07/2025
Very high quality wine delivered the day after the order.
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