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J
Rating: 4 out of 5
the package was not delivered on the date originally planned, but it was delivered anyway, so forgiven.
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Reviews 2, 3 and 4 stars
Reset filtersB
Rating: 2 out of 5
Fast delivery, but the vintages that arrived were not those described. Hence the return.
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M
Rating: 4 out of 5
The transportation company was not professional The wine is great
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L
Rating: 4 out of 5
The delivery just before Christmas was excellent, and the communication and follow-up excellent. On the other hand, be careful when naming your products online, because I was actually hoping to have a real assortment of cheeses delivered with your bottle (which would be a nice idea, don't you think) and not a kit with a piece of wood and knives.
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C
Rating: 4 out of 5
Very good wine- ordered again- Poor communication with the transport process- End well done!
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S
Rating: 4 out of 5
Very good wine that I love
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V
Rating: 4 out of 5
Order received promptly
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M
Rating: 3 out of 5
It could have been better, had it not been for UPS's erratic scheduling and timetables.
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S
Rating: 2 out of 5
Hello, I am disappointed with my delivery. Because in one of the two packages there was breakage and a bottle of Naturea Chardonnay missing. Best regards.
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J
Rating: 4 out of 5
No problems with the product, which I know and like, but some problems with delivery.
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A
Rating: 3 out of 5
The parcel was not dropped off at the selected relay point next to my home, so I had to take my car and drive 40km. Really inconvenient
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J
Rating: 3 out of 5
Mixed opinion on delivery issues: instead of the next day at 1pm, I waited beyond the weekend. A shame. Concerning Gérard Bertrand himself, responsive and the product tested (late, so I had no use for it for several people), is good.
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B
Rating: 3 out of 5
Order was dispatched quickly. The package arrived incompletely repackaged and the subsequent delivery could allegedly only be delivered after several attempts. Look for a parcel service (not DPD!) that matches the quality of your great wines.
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J
Rating: 3 out of 5
Problem with the packaging and protection of the package (6 bottles in a wooden crate). Bottles not immobilized in the crate moved during transport to the point of breaking the stapled wooden lid, giving even more wobble and impact between bottles. A real shame.
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N
Rating: 4 out of 5
Book received very quickly
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M
Rating: 4 out of 5
Excellent
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D
Rating: 4 out of 5
I thought the prizes came with a cardboard box.
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S
Rating: 2 out of 5
Disappointed with the commercial relationship
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P
Rating: 4 out of 5
I did not receive the recipes with my order.
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S
Rating: 2 out of 5
My order has still not arrived
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D
Rating: 4 out of 5
I especially like his Viala and Hospitalitas ... which are excellent.
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M
Rating: 4 out of 5
Never disappointed! Good value for money. Delivery on time. Very good
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J
Rating: 4 out of 5
It's not the first time I've ordered wine and I'm satisfied; it's just a shame that the parcels don't all arrive at the same time.
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M
Rating: 3 out of 5
One of the cases was broken.
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D
Rating: 4 out of 5
Top
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R
Rating: 4 out of 5
Good wines. Good service.
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J
Rating: 4 out of 5
Excellent quality product. Vintage 2023 totally different from the previous ones and much appreciated! on the other hand, the carriers are a black spot: delivery of 10 parcels in 3 x!!! obligation to reschedule the dates and free up time to wait for these carriers => DPD and DHL: rating: ZERO!
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M
Rating: 4 out of 5
It's all good except for the delivery, as the wooden crate arrived broken, as did the dividers. It's a miracle that the blles remained intact.
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D
Rating: 4 out of 5
Great communication and perfect delivery times, the only small fault is the Chronopost delivery...
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M
Rating: 4 out of 5
Hello Following an order for six bottles of Hospitalas, I did receive the six bottles, but in a cardboard box when they were supposed to be in their wooden box. In the end, despite some delays, Mr Bazin, the person in charge of on- line orders, solved the problem to my complete satisfaction. Manuel Pires
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B
Rating: 4 out of 5
Your products are carefully packaged, the delivery time was perfect. Chronopost's service, on the other hand, was null and void. I had to travel 25 km AR to collect my parcel from their warehouse even though I had requested a delivery date that suited me thanks to their website and they had acknowledged receipt. But the driver decided otherwise, and I lost 2 hours because of their lack of service.
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B
Rating: 4 out of 5
I appreciate the choice of organic wines, which are of a satisfactory standard and offer excellent value for money.
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B
Rating: 4 out of 5
Well-balanced wine. Fast delivery.
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D
Rating: 4 out of 5
very good wine to drink cool in summer
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N
Rating: 4 out of 5
Very satisfied! Would recommend.
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R
Rating: 3 out of 5
Late delivery. No customer service.
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H
Rating: 4 out of 5
Hello, I was very satisfied, but my French is not very good so I would have liked to receive an email in English. I thought it was great that you didn't need a signature for the wine package. It was extremely convenient. Sincerely Harald Kronseder
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L
Rating: 3 out of 5
the wine is good but the expensive packaging is scratched
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G
Rating: 4 out of 5
Thank you
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C
Rating: 3 out of 5
Perfect site but delivery in two separate parcels (without prior information). Not serious but not ideal.
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