Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 2, 3 and 4 stars

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D
Daniel R.
Rating: 2 out of 5
following a purchase from 04/06/2024
the order was delivered to a relay point and not to the address indicated. no delivery in switzerland bottles ordered with screw cap arrived with standard cap
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Lysiane G.
Rating: 4 out of 5
following a purchase from 19/05/2024
Nothing to say, everything was perfect
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Alain B.
Rating: 2 out of 5
following a purchase from 10/05/2024
well received my package perfect, a little disappointed by the wine, very good smell, fruity taste, the first time after a little impression of drinking red wine with water
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Solange E.
Rating: 2 out of 5
following a purchase from 06/05/2024
I still haven't received my parcel chrono says my parcel is damaged I'm still waiting to receive my parcel
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Penelope C.
Rating: 3 out of 5
following a purchase from 05/05/2024
Poorly packaged parcel, gift wrapping in folded kraft paper almost damaged, in short disappointed by the care taken with the parcel.
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Geoffroy C.
Rating: 3 out of 5
following a purchase from 11/04/2024
The labels of my art de vivre boxes were glued on the drawing part.
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roger B.
Rating: 4 out of 5
following a purchase from 04/04/2024
well-designed site, easy to use, fast service
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Steeve L.
Rating: 4 out of 5
following a purchase from 30/03/2024
Delivery by carrier complicated and time-consuming. Delivery day displayed wrong. But TOP shipping
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Philippe V.
Rating: 2 out of 5
following a purchase from 28/03/2024
bonjour je pensais boire un vin plus fruité, mais en réalité c'est comme un vin blanc sec sans saveur. ceci n'est que mon appréciation et ne remet pas en cause votre travail bonne journée
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Olivier A.
Rating: 4 out of 5
following a purchase from 04/03/2024
Very good
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Jack C.
Rating: 2 out of 5
following a purchase from 01/03/2024
Boxes vides❗️❗️
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Eric Kuntz K.
Rating: 4 out of 5
following a purchase from 26/02/2024
Nothing to say about the order about the delivery about the speed of shipment just disappointed for the engraving on the bottle which is just a simple stroke of pencil I expected a real small engraving but well 🤷🏻‍♂️
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Frederic B.
Rating: 4 out of 5
following a purchase from 17/02/2024
Fast delivery. Everything went smoothly, from ordering to receiving the bottles.
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Bernadette M.
Rating: 3 out of 5
following a purchase from 16/02/2024
Fine
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Arnaud F.
Rating: 3 out of 5
following a purchase from 08/01/2024
Impossible to use loyalty points plus promotions such as waiving delivery charges
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Rolande V.
Rating: 4 out of 5
following a purchase from 11/12/2023
..no particular opinion
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Antonetti N.
Rating: 4 out of 5
following a purchase from 09/12/2023
Good, no problems to report.
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Nadine B.
Rating: 4 out of 5
following a purchase from 30/11/2023
Clear, precise and functional
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Jocelyne J.
Rating: 4 out of 5
following a purchase from 28/11/2023
Easy navigation on the site.
The description of the pack, on the other hand, is incorrect as to the name of the"Livre de recettes" advertised. The term "ebook" only appears in the order summary.
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C
Clarie R.
Rating: 4 out of 5
following a purchase from 26/11/2023
The service is very good. And the Cigalus wine is excellent. The Héritage is not my taste. Maybe to make Glühwein?
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Simone H.
Rating: 4 out of 5
following a purchase from 19/11/2023
order received very quickly (2 days) tip top
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MICHEL M.
Rating: 3 out of 5
following a purchase from 21/09/2023
the second box arrived in non-original packaging without the plugs and the bottle of white clape was missing I reported it but no return
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Christophe M.
Rating: 4 out of 5
following a purchase from 11/11/2023
A few problems accessing the wine order section.
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Philippe H.
Rating: 4 out of 5
following a purchase from 30/10/2023
Easy
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Pierre + Yvette F.
Rating: 3 out of 5
following a purchase from 29/10/2023
Delivery of the precious parcel scheduled for the anniversary date but announced 3 days late and delivered by a remote relay point, even though the delivery was registered at home... Nothing too serious in spite of everything... but management can be improved...!
No matter how drunk you are, as long as you have the bottles... Always Cordially P.F.
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Jean pierre G.
Rating: 4 out of 5
following a purchase from 23/10/2023
Apart from the site glitches (impossible to order with a promo code via the site), I'm very satisfied: as soon as the order was placed by e-mail: efficient, fast, compliant& Nickel!
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Jean-michel B.
Rating: 4 out of 5
following a purchase from 09/10/2023
I have gift vouchers from my purchases that I don't know how to use
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Yves A.
Rating: 4 out of 5
following a purchase from 01/10/2023
it's not bad!
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yann L.
Rating: 4 out of 5
following a purchase from 19/08/2023
At last, an address where you can buy good, well-bred Languedoc wines from an otherwise scattered vineyard . But beware of the Bordeaux syndrome!!! Keep your wines justifiably priced and affordable, and continue to delight us!
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Chantal O.
Rating: 3 out of 5
following a purchase from 21/08/2023
medium
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Monique C.
Rating: 2 out of 5
following a purchase from 15/08/2023
to offer 6 bottles out of an order of 12, I asked for a box which was refused.merci Gérard Bertrand.
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Response from Gérard bertrand
Hello Monique C., Thank you for your feedback and our email exchanges. As we agreed, we unfortunately do not offer gift box services, hence our negative response to your request. Kind regards
F
Françoise B.
Rating: 4 out of 5
following a purchase from 04/08/2023
Easy to read and detailed
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Exauce P.
Rating: 4 out of 5
following a purchase from 02/08/2023
Satisfied with my order
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Isabelle G.
Rating: 3 out of 5
following a purchase from 03/07/2023
I received the boxed set but not the Mediterranean meal recipe kit? Sincerely Isabelle
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Guy J.
Rating: 4 out of 5
following a purchase from 17/07/2023
to date
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Caroline P.
Rating: 4 out of 5
following a purchase from 09/07/2023
The free recipe book is missing
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Jean Pierre F.
Rating: 3 out of 5
following a purchase from 01/05/2023
The site is nice, but there's a problem during checkout when you want to see another product in the basket. It's cashed without me validating the second product.
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Paul B.
Rating: 3 out of 5
following a purchase from 03/07/2023
Wasn't expecting a £75 import duty cost. Wine nice though.
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Michel B.
Rating: 3 out of 5
following a purchase from 02/07/2023
An efficient site!
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Henri R.
Rating: 4 out of 5
following a purchase from 13/06/2023
User-friendly site
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