Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 2, 3 and 4 stars

Reset filters
D
Dominique G.
Rating: 2 out of 5
following a purchase from 14/04/2023
Nice bottles but the 3 Wines are undrinkable...pitted and maderoise...!!!!!
Translated reviews
P
Philippe M.
Rating: 3 out of 5
following a purchase from 15/04/2023
Unfortunately, there's a "banana" because shipping is free, but the bottles are actually more expensive than if you buy them at the winery.
Translated reviews
D
Dominique G.
Rating: 4 out of 5
following a purchase from 26/06/2023
No problem with Gérard Bertrand . But I was very dissatisfied with the chronopost delivery service. I was at home waiting for my order and the deliveryman didn't bother to ring the doorbell and dropped my parcel off at a relay station.
Translated reviews
J
Jean Pierre M.
Rating: 4 out of 5
following a purchase from 31/08/2022
correct ,
Translated reviews
A
Aina A.
Rating: 4 out of 5
following a purchase from 02/09/2022
Easy
Translated reviews
C
Christine F.
Rating: 4 out of 5
following a purchase from 15/09/2022
Fast delivery, well-designed site
Translated reviews
D
David B.
Rating: 4 out of 5
following a purchase from 02/08/2022
It's a little hard to see all the items on offer.
Translated reviews
Y
Yves C.
Rating: 4 out of 5
following a purchase from 15/01/2023
clear and simple
Translated reviews
C
Cyril B.
Rating: 4 out of 5
following a purchase from 01/01/2023
Very responsive, very fast, but delivery costs are quite high.
Translated reviews
B
Bernard S.
Rating: 4 out of 5
following a purchase from 26/12/2022
R A S
Translated reviews
E
emma H.
Rating: 3 out of 5
following a purchase from 18/12/2022
unclear transport prices (two choices are offered, but in fact the most expensive choice is applied)
Translated reviews
R
Richard N.
Rating: 3 out of 5
following a purchase from 13/12/2022
I ordered Hospitalet 2019 on their website,i confirmed on my order confirmation and they sent me the 2020 vintage. When I asked, they told me it was a translation error on their website and that there were no more 2019s available I could have sent it back for a full refund, but I didn't have the courage to do so. No offer of a commercial gesture for their mistake...nothing! To be improved. I expect better from a company of this level.
Translated reviews
G
Gerard P.
Rating: 4 out of 5
following a purchase from 02/12/2022
Just a small remark after several calls to different numbers I never got anyone. I received a thank you email for a loyal customer this is my first order?
Translated reviews
A
Alex R.
Rating: 4 out of 5
following a purchase from 27/11/2022
Fast, easy and good graphics: that's really good.
Translated reviews
A
Andy G.
Rating: 2 out of 5
following a purchase from 25/11/2022
The wine will be amazing as always but being charged £75 by British customs on top of the £40 shipping fee makes this way too expensive to do again. We will just have to go without.
A
Alain D.
Rating: 3 out of 5
following a purchase from 31/10/2022
Everything OK, except exaggerated delay (for delivery abroad). Shipment held up for a long time at the forwarding agent's, but Gérard-Bertrand reacted well.
Translated reviews
A
Alexis Q.
Rating: 3 out of 5
following a purchase from 09/11/2022
Unfortunately no wooden crate available due to stock shortage, which is understandable, but otherwise very nice, despite the packaging, which is a little light for magnum bottles...
Translated reviews
P
Pierre Jean R.
Rating: 3 out of 5
following a purchase from 26/10/2022
There is some ambiguity between the names Hospitalet and Hospitalitas. The difference needs to be better explained.
Translated reviews
A
Alain M.
Rating: 4 out of 5
following a purchase from 04/10/2022
Delivery instructions complied with
Translated reviews
L
Loïc S.
Rating: 4 out of 5
following a purchase from 30/08/2022
Slow delivery but good overall
Translated reviews
P
Patrick E.
Rating: 4 out of 5
following a purchase from 13/09/2022
Hello, small problem of delivery not delivered to the date indicated because problem with the deliveryman, and then it was me who was not available, that, is part of the hazards of the order ecommerce. On the seller's website, there's no indication of how long you can keep this wine.
Translated reviews
I
Ingrid M.
Rating: 4 out of 5
following a purchase from 13/08/2022
Very organized and clear website. Order arrived well. Had clear track & trace.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
Fast delivery and well-packaged products.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2022
I was a little disappointed that the original box was not included with the order of a box of 6 bottles of hampton water.
Fast and correct delivery. Very good product.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
A good site
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
My order was taken into account, the package was tracked and delivered on time, so the logistics were perfect.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/07/2022
One of the boxes I ordered was damaged in the packaging, so I couldn't use it as a gift.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/06/2022
nothing to say about the orange gold orange product by itself, but I had it all wrong when I saw the same product on Vinatis sold for 3.25 euros less per bottle, a difference of 39 euros on the order???
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
Good, fast delivery
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/06/2022
The carton arrived in good condition.
The box arrived in good condition, but inside, the wooden crate containing the bottles was smashed by the bottles, which weren't locked in at all. The little wooden dividers holding the bottles were too loose, and all broke into a thousand pieces, in the 2 crates I received within a few days of each other. For a wine of this price, the wooden crates could be better designed and made.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/04/2022
good.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/04/2022
The red is good. The white is not dry; please indicate this when ordering. Ordinary rosé, little character.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/03/2022
Please do not use Kuehne & Nagel for your deliveries. It's a real catastrophe, this company is beneath everything. In the end, it's you who suffers.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2022
The site is good, but sometimes you get lost in the menus.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2022
order well executed
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
excellent description of the wines but not very easy to order, I had to get help from their telephone service.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
practical, efficient
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
Perfect delivery ?
Hospitalet and Soujeole top class ?? Pic Saint Loup disappointing
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
Everything was perfect except for the paypal payment, which was entered but totally inactive!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
IN SPITE OF AN ERROR OF BOTTLES IS A BROKEN BOX WE RECEIVED THE SUBSCRIBER BOX WITH THE GOOD BOTTLES 3 DAYS LATER
Translated reviews
We use cookies for audience measurement and improving user experience.