Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 640 published reviews
5 2 363 90% 4 151 6% 3 45 2% 2 28 1% 1 53 2%

Summary of reviews

Gérard Bertrand consistently delivers fast, careful packaging and reliable delivery, with many reviews noting quick arrival, well-prepared packages, and orders that arrive in a very reasonable time. The store is praised for ease of ordering, accurate fulfillment, and products that meet expectations, including a wide range of wines that enthusiasts find suitable and well-priced. Customer service and reliability are highlighted through smooth transactions, prompt responses, and punctual, on-time deliveries, with multiple mentions of repeat orders and ongoing satisfaction. The wine selection itself is repeatedly described as strong and appealing, including favorites and organic options, contributing to high overall satisfaction and willingness to recommend.

Reviews 2, 4 and 5 stars

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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2021
I found the wines I was looking for very easily. Then the delivery to the relay point is very fast and the packaging of the bottles is just perfect.
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/04/2021
Very good service. Prompt and polite. Really impressed.
Response from Gérard bertrand
Dear Allison,
Thank you very much for your review on our wine shop and wines.
I wish you a very good day
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Easy-to-understand site offering a wide range of very good wines
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
Several orders and always perfect .
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
The site is very well designed and very practical, with easy access to the choices on offer, and for each wine the accompanying fact sheet is very detailed and informative. I really recommend this site, and I even advertise it around me.
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/05/2021
Perfect!
Response from Gérard bertrand
Nous vous remercions vivement pour votre retour satisfaction.
Un grand merci de la part de toute l'équipe et, à très bientôt pour de plus amples découvertes.
Bien à vous,
Service Client Gérard Bertrand
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2021
very good wine and perfect delivery and the site is very well done
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Response from Gérard bertrand
Hello Paul, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Excellent site very easy to order extremely fast delivery and if anything telephone response and excellent service.
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Response from Gérard bertrand
Hello Emmanuelle, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
Reliable service
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Response from Gérard bertrand
Hello Claude, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
Pleasant
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Response from Gérard bertrand
Hello Chantal, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2021
Quality wines and a well-managed delivery service
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Response from Gérard bertrand
Hello Mathieu, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2021
Perfect
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Response from Gérard bertrand
Hello Denis, Thank you very much for your feedback and renewed loyalty. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2021
Easy and efficient. Good quality roses.
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Response from Gérard bertrand
Hello Gunel, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Very clear ergonomics and product presentation, including price per bottle.
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Response from Gérard bertrand
Hello Jean-Luc, Thank you very much for your feedback. A big thank you from all the team and see you soon for more discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Clear and easy
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Response from Gérard bertrand
Hello Claire Lise, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2021
very good product and bottle that looks great on the table
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Response from Gérard bertrand
Hello Sylvie, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2021
Good experience
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Response from Gérard bertrand
Hello John, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
Easy, but still not up to Amazon's standards!
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Response from Gérard bertrand
Hello Jean-Marc, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
very well
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Response from Gérard bertrand
Hello Jean-Jacques, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Excellent wine. Good value for money and very good delivery service.
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Response from Gérard bertrand
Hello Pierre, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2021
Excellent from beginning (ordering) to end (tasting)... I recommend
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Response from Gérard bertrand
Hello Danièle, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Excellent service and excellent wines!
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Response from Gérard bertrand
Dear partner, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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