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A
Rating: 5 out of 5
Very good
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Reviews 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Reasonable prices considering the quality of the products. Great customer service
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A
Rating: 5 out of 5
Many choices on the site, good description of the wines, very fast shipping. Very very good discovery and the wines are absolutely incredible!!!! Thank you! I will order again with pleasure! Thank you!
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A
Rating: 4 out of 5
Simple, fast and on time delivery
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A
Rating: 4 out of 5
Very happy, the site has a very good grip fast delivery and on my order there was a small oversight and after sending an email there is a very quick response from customer service not at all disappointed. I would definitely recommend
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A
Rating: 5 out of 5
I'm a fan!
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A
Rating: 5 out of 5
Great quality/price Fast delivery I would recommend with my eyes closed
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V
Rating: 5 out of 5
Always quick and correct *****
A
Rating: 5 out of 5
Ultra fast I have not yet tasted the wine
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A
Rating: 5 out of 5
very well
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A
Rating: 5 out of 5
I had a problem with my order but they reacted very quickly.
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V
Rating: 5 out of 5
Quick and reliable service!
A
Rating: 5 out of 5
fast and functional
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A
Rating: 5 out of 5
Simplicity, efficiency, speed.
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A
Rating: 5 out of 5
Excellent follow-up
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A
Rating: 5 out of 5
Responsive, attentive customer service
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very nice site, delivery on time, it's perfect.
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A
Rating: 5 out of 5
an easy site
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A
Rating: 5 out of 5
Extremely responsive.
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A
Rating: 3 out of 5
It's a pity that shipping costs are almost as high as the (meagre) discount on these products (which in no way calls into question their quality), making this "Blackfriday" pointless unless you live near the estate, or are just passing through, as was my case!
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Response from Gérard bertrand
We apologize for your poor shopping experience due to our high shipping costs.
A
Rating: 5 out of 5
excellent wine correct price quick order and delivery no problem
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A
Rating: 5 out of 5
Excellent selection of wines - fast, careful delivery
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A
Rating: 5 out of 5
great site visibility!
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A
Rating: 5 out of 5
Clear, easy-to-use website. Fast, accurate shipping.
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Excellent wines and fast, efficient delivery. Well-packaged and secure products. Very good value for money and, above all, good values: only good wines of very good quality. The website is very clear, functional and, above all, very practical. I highly recommend it!
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A
Rating: 5 out of 5
fast, compliant delivery
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A
Rating: 5 out of 5
An easy-to-use site that optimizes the customer journey. Customer service available on the phone and responsive by email too. Order received the next day at 2pm, even though I ordered the day before at 11:30am.
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A
Rating: 5 out of 5
Nothing to report, it's perfect!
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A
Rating: 4 out of 5
Cde very well managed but incomplete site. It is necessary to claim the invoice
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A
Rating: 5 out of 5
Excellent experience!
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A
Rating: 5 out of 5
Fast and efficient service. I recommend it!
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A
Rating: 5 out of 5
Very fast service and excellent wines
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A
Rating: 5 out of 5
Always delivered in record time with attentive delivery drivers.that's rare!!! !
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V
Rating: 5 out of 5
In English please; en español oder auf Deutsch
A
Rating: 5 out of 5
Very easy to order
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A
Rating: 5 out of 5
Excellent service
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A
Rating: 5 out of 5
Site well done especially for people like me who are not very gifted with new technology perfect delivery in quality packaging with in addition thanks from a company manager so very good
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A
Rating: 5 out of 5
So far, I can only say that the delivery went very well. The crates arrived well protected and without any damage. See you later for the tasting notes.
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