Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 640 published reviews

Summary of reviews

Gérard Bertrand consistently delivers fast, careful packaging and reliable delivery, with many reviews noting quick arrival, well-prepared packages, and orders that arrive in a very reasonable time. The store is praised for ease of ordering, accurate fulfillment, and products that meet expectations, including a wide range of wines that enthusiasts find suitable and well-priced. Customer service and reliability are highlighted through smooth transactions, prompt responses, and punctual, on-time deliveries, with multiple mentions of repeat orders and ongoing satisfaction. The wine selection itself is repeatedly described as strong and appealing, including favorites and organic options, contributing to high overall satisfaction and willingness to recommend.

3 star reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2022
One of the boxes I ordered was damaged in the packaging, so I couldn't use it as a gift.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2022
nothing to say about the orange gold orange product by itself, but I had it all wrong when I saw the same product on Vinatis sold for 3.25 euros less per bottle, a difference of 39 euros on the order???
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2022
The red is good. The white is not dry; please indicate this when ordering. Ordinary rosé, little character.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
Everything was perfect except for the paypal payment, which was entered but totally inactive!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
It's a pity that shipping costs are almost as high as the (meagre) discount on these products (which in no way calls into question their quality), making this "Blackfriday" pointless unless you live near the estate, or are just passing through, as was my case!
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Response from Gérard bertrand
We apologize for your poor shopping experience due to our high shipping costs.