Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 4 and 5 stars

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P
Patrick R.
Rating: 5 out of 5
following a purchase from 17/01/2025
Impeccable delivery service
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Sara J.
Rating: 5 out of 5
following a purchase from 17/01/2025
I am delighted with the product and the fast service.
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Fanny R.
Rating: 5 out of 5
following a purchase from 16/01/2025
10/10 or 20/20...perfect!!
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Madeleine M.
Rating: 5 out of 5
following a purchase from 14/01/2025
Very good service
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Piero F.
Rating: 5 out of 5
following a purchase from 07/01/2025
Everything perfect!
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BERNARD A.
Rating: 5 out of 5
following a purchase from 04/01/2025
Super
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Bouas N.
Rating: 5 out of 5
following a purchase from 03/01/2025
Hello, Thank you for the speed of your shipments, I am always very satisfied with your services.
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Michel S.
Rating: 5 out of 5
following a purchase from 01/01/2025
The shipping speed is EXTRA, the packaging perfect, but the use of CHRONOPOST is a disaster. We need to change service provider
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Jean-Paul D.
Rating: 5 out of 5
following a purchase from 19/12/2024
I haven't tasted it. It was a gift. But I'll be ordering for myself soon.
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Jacques B.
Rating: 5 out of 5
following a purchase from 30/12/2024
Small problem with the delivery which was not delivered to the planned relay point. No other problems. I have not yet tasted the wines . SLT
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Evelyne M.
Rating: 5 out of 5
following a purchase from 25/12/2024
I am very satisfied. My order was delivered in a very short time: perfect! I also note the very good reception at the relay point. Thank you very much.
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Aurelie T.
Rating: 5 out of 5
following a purchase from 28/12/2024
Le chouchou is at the top 👌
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Patrick E.
Rating: 5 out of 5
following a purchase from 26/12/2024
I'm delighted with every aspect of my first order from Gerard Bertrand, from the purchase to the delivery, including the excellent protective packaging, it's been a faultless experience. Rest assured that this will not be my last order. Best regards.
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Michael R.
Rating: 4 out of 5
following a purchase from 25/12/2024
The transportation company was not professional The wine is great
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Anais T.
Rating: 5 out of 5
following a purchase from 25/12/2024
Perfect
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Dilan K.
Rating: 5 out of 5
following a purchase from 10/06/2024
Very good wine, however on the last order made the wine Héritage Cahors an 1152 2020 75cl 821821 , to turn to vinegar. Too bad I couldn't taste it for the first time.
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Barbara W.
Rating: 5 out of 5
following a purchase from 23/12/2024
Superb wines and exceptional customer service+ fast delivery.
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cyril B.
Rating: 5 out of 5
following a purchase from 20/12/2024
perfect
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Laurent D.
Rating: 4 out of 5
following a purchase from 21/12/2024
The delivery just before Christmas was excellent, and the communication and follow-up excellent. On the other hand, be careful when naming your products online, because I was actually hoping to have a real assortment of cheeses delivered with your bottle (which would be a nice idea, don't you think) and not a kit with a piece of wood and knives.
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Jean Pierre L.
Rating: 5 out of 5
following a purchase from 22/12/2024
Excellent, to be recommended, we will certainly repeat our previous order. Thank you
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Corinne B.
Rating: 5 out of 5
following a purchase from 21/12/2024
Perfect! And delivered before Christmas. Thank you
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Chrystelle C.
Rating: 5 out of 5
following a purchase from 19/12/2024
My parents love maury. When Dad was working on the luggage, he always brought some back for Mama.
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Patricia F.
Rating: 5 out of 5
following a purchase from 19/12/2024
Excellent wine Very fast and careful delivery
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Philippe L.
Rating: 5 out of 5
following a purchase from 17/12/2024
Now faithful to Naturae Syrah, with its delicate finesse
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Cedric H.
Rating: 5 out of 5
following a purchase from 17/12/2024
Delivery on time and parcels in good condition. Excellent service
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Marie-Sophie D.
Rating: 5 out of 5
following a purchase from 15/12/2024
Fast, efficient delivery
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Gilbert P.
Rating: 5 out of 5
following a purchase from 13/12/2024
Super served
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Jean-Louis M.
Rating: 5 out of 5
following a purchase from 14/12/2024
Everything went perfectly.
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Joël H.
Rating: 5 out of 5
following a purchase from 14/12/2024
Well-balanced wine, perfect for all occasions
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Jean Claude D.
Rating: 5 out of 5
following a purchase from 14/12/2024
Nothing to say
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MICHEL C.
Rating: 5 out of 5
following a purchase from 13/12/2024
order well received, very fast delivery, very pleasant switchboard operator and wines exceptional value for money
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François F.
Rating: 5 out of 5
following a purchase from 13/12/2024
thank you for your professionalism
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CARINE D.
Rating: 4 out of 5
following a purchase from 13/12/2024
Very good wine- ordered again- Poor communication with the transport process- End well done!
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Denis M.
Rating: 5 out of 5
following a purchase from 12/12/2024
The elixirs I ordered were well received, very quickly and in perfect condition. The experience of choosing and buying on the site was without doubt one of the most pleasant and efficient I've ever experienced!
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Frank T.
Rating: 5 out of 5
following a purchase from 02/12/2024
Excellent
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Yvon P.
Rating: 5 out of 5
following a purchase from 11/12/2024
I give you an excellent rating and five stars. Mr Yvon Poras
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Ralf P.
Rating: 5 out of 5
following a purchase from 11/12/2024
Perfect quality, fast delivery.
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Yann C.
Rating: 5 out of 5
following a purchase from 11/12/2024
Excellent
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Claude C.
Rating: 5 out of 5
following a purchase from 10/12/2024
Excellent exchange with your sales representative.
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david H.
Rating: 5 out of 5
following a purchase from 10/12/2024
All arrived in 1 piece and can't wait to try my new wine. I will use you again
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