Gérard Bertrand consistently delivers fast, careful packaging and reliable delivery, with many reviews noting quick arrival, well-prepared packages, and orders that arrive in a very reasonable time. The store is praised for ease of ordering, accurate fulfillment, and products that meet expectations, including a wide range of wines that enthusiasts find suitable and well-priced. Customer service and reliability are highlighted through smooth transactions, prompt responses, and punctual, on-time deliveries, with multiple mentions of repeat orders and ongoing satisfaction. The wine selection itself is repeatedly described as strong and appealing, including favorites and organic options, contributing to high overall satisfaction and willingness to recommend.
Your products are carefully packaged, the delivery time was perfect. Chronopost's service, on the other hand, was null and void. I had to travel 25 km AR to collect my parcel from their warehouse even though I had requested a delivery date that suited me thanks to their website and they had acknowledged receipt. But the driver decided otherwise, and I lost 2 hours because of their lack of service.
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Bernard P.
Rating: 4 out of 5
following a purchase from 27/07/2024
I appreciate the choice of organic wines, which are of a satisfactory standard and offer excellent value for money.
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Bernard W.
Rating: 4 out of 5
following a purchase from 21/07/2024
Well-balanced wine. Fast delivery.
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Daniele P.
Rating: 4 out of 5
following a purchase from 20/07/2024
very good wine to drink cool in summer
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Nathalie D.
Rating: 4 out of 5
following a purchase from 13/07/2024
Very satisfied! Would recommend.
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Harald K.
Rating: 4 out of 5
following a purchase from 29/06/2024
Hello, I was very satisfied, but my French is not very good so I would have liked to receive an email in English. I thought it was great that you didn't need a signature for the wine package. It was extremely convenient. Sincerely Harald Kronseder
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Gigon J.
Rating: 4 out of 5
following a purchase from 11/06/2024
Thank you
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Lysiane G.
Rating: 4 out of 5
following a purchase from 19/05/2024
Nothing to say, everything was perfect
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Roger B.
Rating: 4 out of 5
following a purchase from 04/04/2024
well-designed site, easy to use, fast service
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Steeve L.
Rating: 4 out of 5
following a purchase from 30/03/2024
Delivery by carrier complicated and time-consuming. Delivery day displayed wrong. But TOP shipping
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Olivier A.
Rating: 4 out of 5
following a purchase from 04/03/2024
Very good
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Eric Kuntz K.
Rating: 4 out of 5
following a purchase from 26/02/2024
Nothing to say about the order about the delivery about the speed of shipment just disappointed for the engraving on the bottle which is just a simple stroke of pencil I expected a real small engraving but well 🤷🏻♂️
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Frederic B.
Rating: 4 out of 5
following a purchase from 17/02/2024
Fast delivery. Everything went smoothly, from ordering to receiving the bottles.
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Rolande V.
Rating: 4 out of 5
following a purchase from 11/12/2023
..no particular opinion
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Antonetti N.
Rating: 4 out of 5
following a purchase from 09/12/2023
Good, no problems to report.
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Nadine B.
Rating: 4 out of 5
following a purchase from 30/11/2023
Clear, precise and functional
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Jocelyne J.
Rating: 4 out of 5
following a purchase from 28/11/2023
Easy navigation on the site.
The description of the pack, on the other hand, is incorrect as to the name of the"Livre de recettes" advertised. The term "ebook" only appears in the order summary.
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Clarie R.
Rating: 4 out of 5
following a purchase from 26/11/2023
The service is very good. And the Cigalus wine is excellent. The Héritage is not my taste. Maybe to make Glühwein?
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Simone H.
Rating: 4 out of 5
following a purchase from 19/11/2023
order received very quickly (2 days) tip top
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Christophe M.
Rating: 4 out of 5
following a purchase from 11/11/2023
A few problems accessing the wine order section.
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Philippe H.
Rating: 4 out of 5
following a purchase from 30/10/2023
Easy
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Jean Pierre G.
Rating: 4 out of 5
following a purchase from 23/10/2023
Apart from the site glitches (impossible to order with a promo code via the site), I'm very satisfied: as soon as the order was placed by e-mail: efficient, fast, compliant& Nickel!
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Jean-Michel B.
Rating: 4 out of 5
following a purchase from 09/10/2023
I have gift vouchers from my purchases that I don't know how to use
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Yves A.
Rating: 4 out of 5
following a purchase from 01/10/2023
it's not bad!
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Yann L.
Rating: 4 out of 5
following a purchase from 19/08/2023
At last, an address where you can buy good, well-bred Languedoc wines from an otherwise scattered vineyard . But beware of the Bordeaux syndrome!!! Keep your wines justifiably priced and affordable, and continue to delight us!
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Françoise B.
Rating: 4 out of 5
following a purchase from 04/08/2023
Easy to read and detailed
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Exauce P.
Rating: 4 out of 5
following a purchase from 02/08/2023
Satisfied with my order
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Guy J.
Rating: 4 out of 5
following a purchase from 17/07/2023
to date
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Caroline P.
Rating: 4 out of 5
following a purchase from 09/07/2023
The free recipe book is missing
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Henri R.
Rating: 4 out of 5
following a purchase from 13/06/2023
User-friendly site
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Dominique G.
Rating: 4 out of 5
following a purchase from 26/06/2023
No problem with Gérard Bertrand . But I was very dissatisfied with the chronopost delivery service. I was at home waiting for my order and the deliveryman didn't bother to ring the doorbell and dropped my parcel off at a relay station.
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Jean Pierre M.
Rating: 4 out of 5
following a purchase from 31/08/2022
correct ,
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Aina A.
Rating: 4 out of 5
following a purchase from 02/09/2022
Easy
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Christine F.
Rating: 4 out of 5
following a purchase from 15/09/2022
Fast delivery, well-designed site
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David B.
Rating: 4 out of 5
following a purchase from 02/08/2022
It's a little hard to see all the items on offer.
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Yves C.
Rating: 4 out of 5
following a purchase from 15/01/2023
clear and simple
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Cyril B.
Rating: 4 out of 5
following a purchase from 01/01/2023
Very responsive, very fast, but delivery costs are quite high.
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Bernard S.
Rating: 4 out of 5
following a purchase from 26/12/2022
R A S
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Gerard P.
Rating: 4 out of 5
following a purchase from 02/12/2022
Just a small remark after several calls to different numbers I never got anyone. I received a thank you email for a loyal customer this is my first order?
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Alex R.
Rating: 4 out of 5
following a purchase from 27/11/2022
Fast, easy and good graphics: that's really good.
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