The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Fast contact after ordering and delivery as well. Overall, I'm very satisfied with this order and will order again.
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Catherine P.
Rating: 5 out of 5
following a purchase from 08/12/2023
What can I tell you right now? Box broken probably due to transport (angle of case cut) Bottle side it's a gift for Christmas so see the consumer ...
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Cathy F.
Rating: 5 out of 5
following a purchase from 07/12/2023
Product as presented, parcel received on time, now all we have to do is taste!
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James P.
Rating: 5 out of 5
following a purchase from 29/11/2023
Customer service responded very quickly and helpfully to a shipping problem. The wines are excellent. Highly recommended.
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Thierry C.
Rating: 5 out of 5
following a purchase from 06/12/2023
worry-free order, fast delivery and fdp included...I'm won over...
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Veronique C.
Rating: 5 out of 5
following a purchase from 07/12/2023
Very good site, fast delivery
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Juliette T.
Rating: 5 out of 5
following a purchase from 07/12/2023
Perfect!
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Armand L.
Rating: 5 out of 5
following a purchase from 05/12/2023
Serious and professional company...Its commitment to biodynamics is a plus...
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Axel P.
Rating: 5 out of 5
following a purchase from 05/12/2023
Fast delivery, with top-quality packaging for the bottles
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Daniel D.
Rating: 5 out of 5
following a purchase from 29/11/2023
product conformity and delivery speed
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Gérald B.
Rating: 5 out of 5
following a purchase from 01/12/2023
Easy to consult and navigate, with a wide choice of grape varieties, colors and prices.
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Christian B.
Rating: 5 out of 5
following a purchase from 03/12/2023
Very good, impeccable service, careful and attentive. I recommend it!
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Wolfram F.
Rating: 5 out of 5
following a purchase from 01/12/2023
Fast delivery, uncomplicated ordering process, quality as always excellent.
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blandine B.
Rating: 5 out of 5
following a purchase from 25/11/2023
Fast delivery, but presentation with a box of 3 bottles which are not in a package for the 3 of them.
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Pierre W.
Rating: 5 out of 5
following a purchase from 30/11/2023
I've discovered that it's also possible to sell your property! The site is great and the service is top notch!
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Katia C.
Rating: 5 out of 5
following a purchase from 29/11/2023
Highly effective
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Mariepaule G.
Rating: 5 out of 5
following a purchase from 30/11/2023
Highly effective
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Mehdi C.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very good, my only regret was that there was no more sparkling wine for the holidays, what a shame...
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Christophe J.
Rating: 5 out of 5
following a purchase from 29/11/2023
Black friday offer (for once) really interesting, delivery (free) very fast and perfectly packaged.
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Sandra C.
Rating: 5 out of 5
following a purchase from 30/11/2023
Very good communication Fast, careful delivery
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Patricia P.
Rating: 5 out of 5
following a purchase from 28/11/2023
Everything was easy to order and the wine is superb.
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Bernard D.
Rating: 5 out of 5
following a purchase from 28/11/2023
Order complied with my request and delivered very quickly but I'm waiting a bit to taste the wines!!!
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DUTHOO D.
Rating: 5 out of 5
following a purchase from 27/11/2023
Everything is just as good as Gérard Bertrand's wines: pleasant site, top-quality packaging, express delivery. It's perfect.
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Pascal C.
Rating: 5 out of 5
following a purchase from 27/11/2023
Bonjour Pour connaître parfaitement bien les vins de Monsieur Gérard Bertrand toute commande effectuée chez se mettre du vin n'est que réussite rien à dire pour avoir couché au château de l'Hospitalet y avoir également mangé et goûter des vins excellents c'est un havre de paix monsieur Gérard Bertrand nous offre que du bonheur
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NADINE S.
Rating: 5 out of 5
following a purchase from 21/11/2023
This is the first time I've ordered from the site. Nothing to complain about, everything is perfect. Communication with customer service is very pleasant. Ready to order again as soon as needed. Thank you Mr B.
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Soisick H.
Rating: 5 out of 5
following a purchase from 24/11/2023
Very good site, delivery and customer service.
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Alberto G.
Rating: 5 out of 5
following a purchase from 26/11/2023
Highly responsive customer service, and consistently high-quality wines.
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Jean-yves G.
Rating: 5 out of 5
following a purchase from 23/11/2023
Unopened bottles
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Jeanine P.
Rating: 5 out of 5
following a purchase from 24/11/2023
Everything is perfect
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Bruno C.
Rating: 5 out of 5
following a purchase from 23/11/2023
Perfect as always
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Hubert C.
Rating: 5 out of 5
following a purchase from 23/11/2023
All right??
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Thibaud B.
Rating: 5 out of 5
following a purchase from 17/11/2023
Very good, impeccable service, careful and attentive. I recommend it!
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alain K.
Rating: 5 out of 5
following a purchase from 21/11/2023
fine
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François C.
Rating: 5 out of 5
following a purchase from 20/09/2023
Quality box. Good value for money
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Francis B.
Rating: 5 out of 5
following a purchase from 16/11/2023
Very clear website, easy ordering, very fast shipping; however, the problem with Chronopost in the Dijon area is that the parcels are held up for several days before being delivered, sometimes with two delivery forecasts that have not been met and without informing the recipient! This means waiting several hours for nothing.
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Marie-Hélène G.
Rating: 5 out of 5
following a purchase from 14/11/2023
Order received without any problem, on time.
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Corinne M.
Rating: 5 out of 5
following a purchase from 12/11/2023
Great team. Service to match the quality of the wines. A pleasure to be enjoyed without moderation!
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Dominique C.
Rating: 5 out of 5
following a purchase from 11/11/2023
Super
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Liliane V.
Rating: 5 out of 5
following a purchase from 31/10/2023
Point-in-time delivery
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Caroline C.
Rating: 5 out of 5
following a purchase from 29/10/2023
??? great
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