The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Very disappointed, my order arrived two days late even though I chose the express option.
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Response from GILI’S
Hello Marie,
We are sincerely sorry to hear that your order did not arrive on time. Our warehouse did ship the package on time, but it seems that the carrier TNT had a bit of a delay. Please do not hesitate to contact us.
Best regards,
The GILI'S team
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Predrag J.
Rating: 1 out of 5
following a purchase from 07/05/2026
Im dissapointed with towel and pareo seems cheap bjt costed a lot..Classic trade these days..Good Luck with your business case and Bye!
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Serge C.
Rating: 1 out of 5
following a purchase from 16/04/2026
Non-existent customer service and after-sales. Wrong order sent. FedEx is asking me to pay taxes which was not clear at all at the time of sale. Only bad surprises.
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Bertrand M.
Rating: 1 out of 5
following a purchase from 19/02/2026
I ordered on the site but there is no home delivery... I have to go to the store to pick up my package...
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Response from GILI’S
Hello Sir,
We are sincerely sorry but we do offer standard or express home delivery, as well as delivery to a Pickup Point.
Perhaps you clicked too quickly on the store delivery option?
In any case, do not hesitate to contact our customer service at [email protected] if you have any doubts about your purchase!
Best regards
Camille
GILI'S
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Sezi M.
Rating: 1 out of 5
following a purchase from 18/01/2026
I didn’t receive my package, it bounced back from delivery and no update received for almost a week!
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Dominique L.
Rating: 1 out of 5
following a purchase from 02/07/2025
Sizes are too small, reimbursement is not 100% after returning goods (new conditions with label)
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Aurélie L.
Rating: 1 out of 5
following a purchase from 16/07/2025
I placed an order on July 16, 2025. Today is July 29, 2025, and I have no news regarding the preparation and delivery of my item. Lack of seriousness considering the prices of the products.
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Louis-Philippe B.
Rating: 1 out of 5
following a purchase from 05/07/2025
Customer service not up to par. No tax refund, no product return when ordering on the website. Really very disappointed.
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Jean N.
Rating: 1 out of 5
following a purchase from 03/07/2025
Products too small and not my size
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Bertrand C.
Rating: 1 out of 5
following a purchase from 11/06/2025
The swimsuit has arrived but the inner panty has been put on backwards - I will therefore have to take it to a seamstress to correct this flaw. Incomprehensible to me.
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DESIRELLA L.
Rating: 1 out of 5
following a purchase from 04/06/2025
Chronopost delivered my package to another city, it's outrageous to pay for a shipment and take 1 hour to get your package 72 hours before Father's Day knowing that the delivery was delayed and that there were other pickup points available in my village!
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Walid S.
Rating: 1 out of 5
following a purchase from 27/05/2025
Love the brand and the swimwear but the delivery process is completely unreliable. Disappointing!
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Coeslier D.
Rating: 1 out of 5
following a purchase from 22/04/2025
The ordered size was XS and I was delivered in XL.
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Jérémy J.
Rating: 1 out of 5
following a purchase from 13/07/2024
I don't want to speak in general, but regarding large sizes, avoid this site at all costs. I ordered a 4XL swimsuit and frankly it's barely an XL, I compared it with several other brands, no comparison.
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Response from GILI’S
Hello Sir, We are sincerely sorry if the swim shorts you ordered are too small. Being from an old collection, it is possible that this model runs small, we should have noted this in the product description. Our customer service informed you of this error by email and offered you an exchange with another model a few days ago. We hope you have seen this message. Please know that we have reviewed all sizes of our recent collections and that all our current models comply with market standards. We remain at your disposal to discuss with you and find the best solution to satisfy you. Best regards, The GILI'S team.
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charif H.
Rating: 1 out of 5
following a purchase from 20/06/2024
I still haven't received my order.
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Fanny R.
Rating: 1 out of 5
following a purchase from 11/06/2024
Avoid, they are thieves and scammers. I bought a swimsuit for 125 euros embroidered (Daddy cool) for Father's Day. The size did not fit. I really had a hard time searching and finding the return procedure. It cost me money on one hand and on the other hand I received an email a few days later informing me that the item would be returned to me because embroidered items are neither exchangeable nor refundable. This is not specified anywhere on their site. I simulated a purchase of the swimsuit with embroidery option because I thought I might have missed the info, but it is not mentioned at any point in the procedure. Given the prices, I thought embroidered items could be exchanged. I am very disappointed. An honest company would not do this kind of thing or would inform their customers clearly and precisely.
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David C.
Rating: 1 out of 5
following a purchase from 27/04/2024
Order not delivered and no response from customer service.
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Response from GILI’S
Hello David, Thank you for your feedback and your purchase. We replied to your message on 14/05. We inquired with our logistics provider and the delivery delay was due to the holidays and long weekends we had in early May as we explained to you. You received your order on 16/05 at the pickup point. We apologize once again for this inconvenience. Wishing you a very good day! The Gili's team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/09/2023
Hello Anne-Laure, We are sorry, the shirt is indeed yellow and white. The information was initially provided in the product sheet, we regret that you did not have this information before finalizing your purchase. In case of a complaint, please feel free to contact our customer service beforehand so that we can discuss the product(s) that did not meet your expectations :) Wishing you a very good day! The Gili's team.
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Response from GILI’S
Order received on time. The product matches the photo. Nice cut and good quality.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Terrible customer service. No way to contact them by phone, only by email with a 48-hour response time. I paid for a 24-hour delivery which was only received after 3 days. As I was leaving the location (hence the choice of 24-hour delivery), I couldn't receive my package. Disparaging response (by email) from Emma, customer service, who wanted to remind me that Gili did everything possible. I dream. Gili did nothing extraordinary except take my order and my money. The responsibility for the delay of your carrier is yours because the contract is with you. In any case, it is certainly not mine. Learn the meaning of the words 'customer service'.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Order placed on July 26, 2023. Still no order received on August 3, 2023... thank you Chronopost... end of vacation Saturday... What to do if the package is not picked up?
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
15 days after the order, no trace of the product and a customer service that is absent!!! Charged in 24 hours then nothing. Don't buy anything on this site, you will waste your time and money!!!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/06/2023
I sent several emails regarding the order delay, I received a response three days later... I paid for express delivery with no offer of reimbursement. 250€ for three swimsuits, I expected much better customer service.
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Response from GILI’S
Hello Madam, We are sorry to see that you left an unfavorable rating regarding our customer service. We received an email from you on June 19 around 12:00 PM, and we replied on June 20 before 12:00 PM, that is 24 hours later. Regarding the shipping fees, they were free on your order, otherwise we would have obviously refunded them. We invite you to contact our customer service again to benefit from a credit on your next order. Best regards, Emma from Gili's
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/04/2023
Package does not match the order
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/01/2022
Fluid
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