The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....
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Response from GILI’S
Hello Alexandre, We are sorry we could not respond to your request. Indeed, as we replied to you, it was unfortunately not possible. Our warehouse starts processing orders early in the morning and, due to the volume of orders, it then becomes impossible to search for a specific order once it is ready to be shipped. We do our best to respond to this type of request, but sometimes we cannot achieve it, as was the case this time. We hope you were satisfied with your subsequent orders! We wish you a good day. The Gili's team.
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angelica T.
Rating: 2 out of 5
following a purchase from 21/03/2024
Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.
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Response from GILI’S
Hello Angelica, Thank you for your review and your purchase. We have talked on our customer service and your parcel was blocked several days which delayed your delivery. As we explained to you during our discussions, we understand your dissatisfaction, which is why we have refunded your delivery costs. Following our exchanges, you wished to change this notice, this is impossible but we invite you to publish another one. We wish you a good day, Gili's Team.
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Nicoline S.
Rating: 5 out of 5
following a purchase from 25/03/2024
Satisfied in every way.
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Guy D.
Rating: 5 out of 5
following a purchase from 07/03/2024
Order conforms to my expectations, and products are top-notch.
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Alex S.
Rating: 5 out of 5
following a purchase from 24/02/2024
Beautiful swimsuit, lightweight, good material and quality. Plus a small label that looks after the social and environmental aspects of production. Well done and good luck for the future!
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Anne D.
Rating: 5 out of 5
following a purchase from 16/02/2024
Very nice swimsuit but too big.
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Pascal H.
Rating: 4 out of 5
following a purchase from 15/02/2024
Very well managed regarding the products up to delivery.
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DIMITRIS I.
Rating: 5 out of 5
following a purchase from 16/02/2024
It's the second swimshort I bought from Gili's and love the design and quality. My only gripe is that I wish the 'Short swim shorts Komodo' were ever on sale or any of the short swimshorts for that matter, of course it's too late now because I bought it at full price, but wish I had a bit of a discount.
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Gyorgy S.
Rating: 5 out of 5
following a purchase from 10/02/2024
Quick, efficient; nice product.
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Brigitte B.
Rating: 5 out of 5
following a purchase from 06/02/2024
Purchase not suitable for me but return and refund perfectly managed with speed. Very satisfied with this experience.
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Ibrahim A.
Rating: 5 out of 5
following a purchase from 03/02/2024
I bought a men's swimsuit. The package was delivered on the scheduled date (3-5 working days). The product is as indicated, the cut is good and the size fits me well. I can't wait to try it in the sea and pool water.
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Anne D.
Rating: 3 out of 5
following a purchase from 04/02/2024
The swimsuit is too small and I can't exchange it under the same conditions.
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Nathalie R.
Rating: 5 out of 5
following a purchase from 03/02/2024
Nothing to report, the product corresponds to what is presented on the site, order received quickly. Perfect.
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Celine B.
Rating: 5 out of 5
following a purchase from 31/01/2024
Interesting sale price, fast shipping, products conform to the order, nice colors, nice shape, size seems okay, just need to enjoy it!
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Mary O.
Rating: 5 out of 5
following a purchase from 03/02/2024
Wonderful. Love the fabric. One of my favorite bathing suits as it's figure flattering.
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Dominique P.
Rating: 5 out of 5
following a purchase from 01/02/2024
Perfect in every way.
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Thomas G.
Rating: 5 out of 5
following a purchase from 24/01/2024
Fits perfectly!! The colors are beautiful!!
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CYnthia B.
Rating: 5 out of 5
following a purchase from 31/01/2024
Fast shipping and perfect swimsuit :)
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Patrick B.
Rating: 3 out of 5
following a purchase from 24/01/2024
A quality brand. I regret the few quick-drying models and the quality of the transport bag is quite mediocre compared to those at the beginning.
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Annick P.
Rating: 3 out of 5
following a purchase from 23/01/2024
Good.
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Vincent G.
Rating: 5 out of 5
following a purchase from 30/01/2024
Everything is perfect.
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Stéphane F.
Rating: 5 out of 5
following a purchase from 25/01/2024
Quality products, well cut and the sizes are well adjusted. Fast and reliable delivery (2nd order: total satisfaction). I recommend.
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Marie G.
Rating: 5 out of 5
following a purchase from 24/01/2024
Very good advice on the site for choosing the size.
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NICOLAS C.
Rating: 4 out of 5
following a purchase from 24/01/2024
Fast delivery and in accordance with the announced description... Nothing to report.
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Maxime R.
Rating: 4 out of 5
following a purchase from 17/01/2024
Good site but lacks many sizes.
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CYnthia B.
Rating: 5 out of 5
following a purchase from 23/01/2024
Super fast shipping and in accordance with the order placed.
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Frédéric R.
Rating: 2 out of 5
following a purchase from 15/01/2024
Hello Frédéric, Thank you for your review and for your purchase. The bad weather related to the cold, as well as the protests in recent weeks, unfortunately caused blockages on French roads, leading to disruptions with several carriers, including TNT, which impacted the delivery of your package. We understand your frustration and sincerely apologize for the inconvenience caused. We remain at your disposal for any further information, and we wish you a very good day! The Gili's team.
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Response from GILI’S
Just perfect as with every order.
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TIMEA R.
Rating: 5 out of 5
following a purchase from 20/01/2024
Very pleasant site, the photos reflect the very good spirit of the brand. I am very satisfied with the swim shorts both for the material and for the details, a guarantee of quality.
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Cécile C.
Rating: 5 out of 5
following a purchase from 18/01/2024
I was called upon receipt of the order in the store, very good!
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Anne M.
Rating: 5 out of 5
following a purchase from 13/01/2024
Nothing to say.
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PHILIPPE M.
Rating: 5 out of 5
following a purchase from 13/01/2024
Perfect
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Alain L.
Rating: 5 out of 5
following a purchase from 06/01/2024
Super quality. Fast shipping. I recommend without hesitation.
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Gregory D.
Rating: 5 out of 5
following a purchase from 04/01/2024
Very satisfied with Gili's.
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Nathalie G.
Rating: 4 out of 5
following a purchase from 29/12/2023
Order arrived as expected.
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ERIC K.
Rating: 5 out of 5
following a purchase from 25/12/2023
Amazing and perfect!
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laurent P.
Rating: 5 out of 5
following a purchase from 14/12/2023
Super quality! The polo shirts and terry shorts are my husband's favorite outfit. Fast and correct service, beautifully packaged!
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Nancy V.
Rating: 5 out of 5
following a purchase from 19/12/2023
Perfect regarding the order and delivery time. The pajamas have not been tried yet.
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Brigitte R.
Rating: 5 out of 5
following a purchase from 19/12/2023
The fabric of the shirt is very nice, take one size up.
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Aniko K.
Rating: 5 out of 5
following a purchase from 15/12/2023
Very serious.
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Isabelle C.
Rating: 5 out of 5
following a purchase from 07/12/2023
Never disappointed by the brand's products. The quality is always there!
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