Customer reviews of GILI’S

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 995 published reviews
5 829 83% 4 85 9% 3 34 3% 2 23 2% 1 24 2%

Summary of reviews

The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
Smooth and intuitive website. With beautiful photos.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/08/2023
Very happy!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
The 2 swimsuits bought in size S do not fit the same way. I can only wear one, too bad.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/08/2023
Meets my expectations: beautiful quality, perfect cut, size chosen with the help of the size guide.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/07/2023
Quality swimsuits, pleasant site to view and order online. Efficient delivery. Thank you!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/07/2023
Clear and readable site, maybe a lack of precision on remaining stock.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/07/2023
Perfect in every way.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
2nd swimsuit ordered from Gili's. I am really satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/07/2023
Excellent product.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Terrible customer service. No way to contact them by phone, only by email with a 48-hour response time. I paid for a 24-hour delivery which was only received after 3 days. As I was leaving the location (hence the choice of 24-hour delivery), I couldn't receive my package. Disparaging response (by email) from Emma, customer service, who wanted to remind me that Gili did everything possible. I dream. Gili did nothing extraordinary except take my order and my money. The responsibility for the delay of your carrier is yours because the contract is with you. In any case, it is certainly not mine. Learn the meaning of the words 'customer service'.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Order placed on July 26, 2023. Still no order received on August 3, 2023... thank you Chronopost... end of vacation Saturday... What to do if the package is not picked up?
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Excellent.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/07/2023
Everything received quickly.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Very high-quality clothing and perfect packaging (the clothes even smell good when they arrive :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
Very beautiful swimsuit and excellent cut.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/07/2023
Perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/07/2023
The swimsuit really meets my expectations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
Perfect quality and size.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Fast and smooth delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Fast delivery, precise tracking, and very beautiful product.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
Quick receipt of the package. Complies with the order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
Very good products, victims of their success so often out of stock.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Well-made site.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
15 days after the order, no trace of the product and a customer service that is absent!!! Charged in 24 hours then nothing. Don't buy anything on this site, you will waste your time and money!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2023
An adjustable size at the back would be better to adapt to different body shapes.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
Pretty swimsuits that last over time!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
Fast.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Overall, I am satisfied with Gili's swimsuits, good quality. Maybe just a bit expensive....
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/07/2023
Very pleasant material except for one strap sewn the wrong way, it's a shame!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Pleasant site and fast shipping.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Good quality and timely delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Quality products and size okay!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/07/2023
I still haven't received my order and no info on the delivery requested in-store!!! How can I get more info please? Thank you.
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Response from GILI’S
Hello Madam, We are sorry for the inconvenience caused by the closure of our warehouse on Friday, July 14 (and the weekend). Your order has been available in our Marais store since yesterday. For any questions regarding an order, we invite you to contact our customer service (you have access to a contact us section on our site: https://www.gilis.com/fr/nous-contacter) or call us at 01 48 04 99 87. Best regards, Emma from Gili's.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Quality is on point and deadlines are respected
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2023
Very good quality. Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Quality swimsuit! Matches exactly what I expected. Size may be a little small (or is it a shaping effect?) I recommend.
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