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B
Rating: 4 out of 5
Site usage correct. Gift arrived well and appreciated.
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Customer reviews of GILI’S
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 995 published reviews
Summary of reviews
The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Everything is perfect.
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F
Rating: 4 out of 5
Navigation okay. Delivery okay. A bit disappointed with the order, see below.
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A
Rating: 3 out of 5
Very good quality swimsuits, also very well cut. The website is difficult to navigate from a mobile phone.
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D
Rating: 1 out of 5
Order not delivered and no response from customer service.
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Response from GILI’S
Hello David, Thank you for your feedback and your purchase. We replied to your message on 14/05. We inquired with our logistics provider and the delivery delay was due to the holidays and long weekends we had in early May as we explained to you. You received your order on 16/05 at the pickup point. We apologize once again for this inconvenience. Wishing you a very good day! The Gili's team.
A
Rating: 4 out of 5
You mistakenly added a 'Sir Alex' swimsuit in navy blue in XL to my package when I did not order that. Unfortunately, I cannot return it since I am in Côte D'Ivoire and it's complicated from here. Otherwise, I am quite satisfied with the order. Thank you.
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D
Rating: 3 out of 5
Navigation on the page is not always clear. Using the back button on the phone loses the item that was just viewed and the user has to search everything again. However, the speed of execution and shipping compensates for this flaw. The beauty of the collection as well. It would also be good to offer models of more age ranges not necessarily coming out of a gym. This would allow for a better approach to D&I.
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M
Rating: 3 out of 5
5* for the swimsuit, but only 3* for the packaging.
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A
Rating: 2 out of 5
I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....
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Response from GILI’S
Hello Alexandre, We are sorry we could not respond to your request. Indeed, as we replied to you, it was unfortunately not possible. Our warehouse starts processing orders early in the morning and, due to the volume of orders, it then becomes impossible to search for a specific order once it is ready to be shipped. We do our best to respond to this type of request, but sometimes we cannot achieve it, as was the case this time. We hope you were satisfied with your subsequent orders! We wish you a good day. The Gili's team.
A
Rating: 2 out of 5
Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.
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Response from GILI’S
Hello Angelica, Thank you for your review and your purchase. We have talked on our customer service and your parcel was blocked several days which delayed your delivery. As we explained to you during our discussions, we understand your dissatisfaction, which is why we have refunded your delivery costs. Following our exchanges, you wished to change this notice, this is impossible but we invite you to publish another one. We wish you a good day, Gili's Team.
P
Rating: 4 out of 5
Very well managed regarding the products up to delivery.
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A
Rating: 3 out of 5
The swimsuit is too small and I can't exchange it under the same conditions.
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P
Rating: 3 out of 5
A quality brand. I regret the few quick-drying models and the quality of the transport bag is quite mediocre compared to those at the beginning.
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A
Rating: 3 out of 5
Good.
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N
Rating: 4 out of 5
Fast delivery and in accordance with the announced description... Nothing to report.
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M
Rating: 4 out of 5
Good site but lacks many sizes.
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F
Rating: 2 out of 5
Hello Frédéric, Thank you for your review and for your purchase. The bad weather related to the cold, as well as the protests in recent weeks, unfortunately caused blockages on French roads, leading to disruptions with several carriers, including TNT, which impacted the delivery of your package. We understand your frustration and sincerely apologize for the inconvenience caused. We remain at your disposal for any further information, and we wish you a very good day! The Gili's team.
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Response from GILI’S
Just perfect as with every order.
N
Rating: 4 out of 5
Order arrived as expected.
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S
Rating: 4 out of 5
Very disappointing experience: the shirt appeared beige on the site and was actually yellow.
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A
Rating: 1 out of 5
Hello Anne-Laure, We are sorry, the shirt is indeed yellow and white. The information was initially provided in the product sheet, we regret that you did not have this information before finalizing your purchase. In case of a complaint, please feel free to contact our customer service beforehand so that we can discuss the product(s) that did not meet your expectations :) Wishing you a very good day! The Gili's team.
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Response from GILI’S
Order received on time. The product matches the photo. Nice cut and good quality.
A
Rating: 3 out of 5
Super quality of swim shorts. I highly recommend.
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A
Rating: 3 out of 5
I find that buying a women's swimsuit is not clear enough. I ended up buying the bottom twice and upon receipt, I bought the top.
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A
Rating: 3 out of 5
I ordered the Trawangan Light Navy Azulejos and it came fast but.. while I was expecting it to be as shown on the site it came with a blue cord instead of yellow :(
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A
Rating: 4 out of 5
The swimsuit is great. However, I paid for express delivery and it was delivered 24 hours late.
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A
Rating: 4 out of 5
Great swimsuit but the support mesh could be irritating.
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A
Rating: 2 out of 5
The 2 swimsuits bought in size S do not fit the same way. I can only wear one, too bad.
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A
Rating: 4 out of 5
Clear and readable site, maybe a lack of precision on remaining stock.
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A
Rating: 1 out of 5
Terrible customer service. No way to contact them by phone, only by email with a 48-hour response time. I paid for a 24-hour delivery which was only received after 3 days. As I was leaving the location (hence the choice of 24-hour delivery), I couldn't receive my package. Disparaging response (by email) from Emma, customer service, who wanted to remind me that Gili did everything possible. I dream. Gili did nothing extraordinary except take my order and my money. The responsibility for the delay of your carrier is yours because the contract is with you. In any case, it is certainly not mine. Learn the meaning of the words 'customer service'.
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A
Rating: 1 out of 5
Order placed on July 26, 2023. Still no order received on August 3, 2023... thank you Chronopost... end of vacation Saturday... What to do if the package is not picked up?
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A
Rating: 4 out of 5
Very good products, victims of their success so often out of stock.
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A
Rating: 1 out of 5
15 days after the order, no trace of the product and a customer service that is absent!!! Charged in 24 hours then nothing. Don't buy anything on this site, you will waste your time and money!!!
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A
Rating: 3 out of 5
An adjustable size at the back would be better to adapt to different body shapes.
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A
Rating: 4 out of 5
Very pleasant material except for one strap sewn the wrong way, it's a shame!
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A
Rating: 2 out of 5
I still haven't received my order and no info on the delivery requested in-store!!! How can I get more info please? Thank you.
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Response from GILI’S
Hello Madam, We are sorry for the inconvenience caused by the closure of our warehouse on Friday, July 14 (and the weekend). Your order has been available in our Marais store since yesterday. For any questions regarding an order, we invite you to contact our customer service (you have access to a contact us section on our site: https://www.gilis.com/fr/nous-contacter) or call us at 01 48 04 99 87. Best regards, Emma from Gili's.
A
Rating: 3 out of 5
Super quality but very expensive from Switzerland, customs fees were not included in the price and come later without counting the exorbitant return fees. Too bad because the quality is there!
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A
Rating: 1 out of 5
I sent several emails regarding the order delay, I received a response three days later... I paid for express delivery with no offer of reimbursement. 250€ for three swimsuits, I expected much better customer service.
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Response from GILI’S
Hello Madam, We are sorry to see that you left an unfavorable rating regarding our customer service. We received an email from you on June 19 around 12:00 PM, and we replied on June 20 before 12:00 PM, that is 24 hours later. Regarding the shipping fees, they were free on your order, otherwise we would have obviously refunded them. We invite you to contact our customer service again to benefit from a credit on your next order. Best regards, Emma from Gili's
A
Rating: 3 out of 5
I hadn't seen the promo code indicated at the top of the site. However, the amount ordered allowed me to benefit from the PROMO code. It seems to me that the site should have mentioned it automatically in my order. I then sent an email to report my oversight. I received no response and did not receive the gift with my order shipment. I found the quality of the ordered shorts mediocre for the price asked. For the rest, I haven't worn it yet so I'm waiting to use it before commenting.
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Response from GILI’S
Hello Sir, Please excuse us for the inconvenience caused, unfortunately, without adding the code SUNSCREEN at the time of order validation, it was not possible to benefit from the proposed gift. Indeed, given the summer period and the large number of orders, it is impossible for our preparers to handle cases individually and check the amounts of orders to add - or not - the gift offered on our site. That is why we had clearly mentioned the conditions for obtaining it on the banner at the header of our site. Regarding the complaint you sent, we are sorry but we have not received anything. Did you write to [email protected]? I recommend it because our advisor can offer to send you the sunscreen you were waiting for. We hope you will like the swim shorts, it has been one of our best-sellers for several years :). Wishing you a nice afternoon, Best regards, Emma
A
Rating: 4 out of 5
I am very happy with the delivery and the product is of great quality. However, I had to return the 2 products because the size guide clearly misled me regarding the shirt and shorts.
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A
Rating: 4 out of 5
Good quality, a modern and trendy style
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A
Rating: 4 out of 5
Very very good finish and careful packaging. Responsive staff when contacted. The price remains quite high and I don't understand why the same size of embroidery is more expensive on two shorts of different sizes (10 and 15 euros). In principle, I find this petty. But the embroidery of the name looks very good.
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